4/10 Poor
Derek
Traveled with partner
Feb 25, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast and staff service were good, unfortunately everything else was terrible. Management forgot to tell kitchen there were guests on arrival date, so kitchen closed early and had to go to fish and chip shop. Room was very poor. White wall were obviously dirty in places and someone had painted over matt white white patches of silk white. Door lock wouldn’t work properly. Handle on “bathroom “ door was held on by a 3cm wood screw that stuck out by probably 2.75cm. Bare timber and mastic all around base of shower cubicle as plastic gone from base leaving at least 30cm by 20cm hole with bare plastic pipes. Dirty brown smears on toilet door frame. Wall behind toilet cystern and also near toilet roll dirty. Brackets to hold clothes rack and draw unit to walls pulled out of wall. But worst of all, black painted cupboards behind entrance door had loads of paint coming off and had a mirror hanging off the top cupboard door. When I opened the cupboards to put in cases as room was so small, they were literally filled with broken pieces of plaster board and an old sink. Unfortunately we had nowhere else to go and no time available to hunt for an alternative. Thankfully we were only in the room when we were asleep and staff and breakfast were good. Told food staff about the poor the room, they said they knew and were sorry and had told the owner in the past, but he doesn’t care. Maldon is a lovely place and worth a visit, boat trips excellent, park is great, but stay somewhere else.
Derek
Stayed 2 nights in Feb 2024