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Best Western The Lagoon Hotel

4.0 star property
4-star beach hotel with outdoor pool

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Photo gallery for Best Western The Lagoon Hotel

Outdoor pool
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Bar (on property)
View from room
Reviews
7.6

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Komplek Bahu Mall, Blok A3, Manado, 95115
  • Popular LocationManado Town Square3 min drive
  • Popular LocationMega Mall4 min drive
  • Popular LocationTomohon Market9 min drive
  • AirportManado (MDC-Sam Ratulangi Intl.)45 min drive

Room options

View all photos for Superior Room, 2 Twin Beds, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Smoking

  • 269 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

  • 409 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

  • 861 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Non Smoking

  • 269 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Smoking

  • 269 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, Sea View

  • 312 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

  • 269 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

10/10 Exceptional
  • 312 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

  • 592 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Smoking, Mountain View

  • 409 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking

View from room

Deluxe Room, 1 Queen Bed, Smoking

  • 291 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

View from room

Deluxe Room, 1 Queen Bed, Non Smoking

  • 291 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

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4.2 out of 5, Very Good, (125)
The price is $56
per night
$68 total
includes taxes & fees
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Four Points by Sheraton Manado

About the neighborhood

Manado

Seaside stay .Your stay at this Manado City Centre hotel places you within 3 miles (5 km) of Manado Town Square and Mega Mall. Tomohon Market and Public Museum of North Sulawesi are also within 3 miles (5 km).

What's nearby

  • Manado Town Square - 3 min drive
  • Mega Mall - 4 min drive
  • Kalimas Harbor - 7 min drive
  • Tomohon Market - 9 min drive
  • Malalayang Beach - 20 min drive

Getting around

  • Manado (MDC-Sam Ratulangi Intl.) - 45 min drive

Restaurants

  • KFC - 6 min walk
  • Martabak & Malabar Mas Narto - 9 min walk
  • Wisata Bahari - 7 min walk
  • Richeese Factory - 6 min walk
  • Le Pier's Resto and Cafe - 5 min walk

About this property

Best Western The Lagoon Hotel

4-star beach hotel with outdoor pool
Best Western The Lagoon Hotel offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center, 6 meeting rooms, and coworking spaces are available. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Best Western The Lagoon Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Manado hotel is smoke free.

  • 184 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2016
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Best Western The Lagoon Hotel offers 184 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 200,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (80 inch wide door)
  • Low-height door lock
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western The Lagoon Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 300000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Lagoon Hotel Manado
Best Western Lagoon Hotel
Best Western Lagoon Manado
Best Western Lagoon
Best The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel
Best Western The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel Manado

Frequently asked questions

How close is Best Western The Lagoon Hotel to the airport?

Best Western The Lagoon Hotel is 13.3 mi (45-min drive) away from the Manado (MDC-Sam Ratulangi Intl.) airport, the closest popular airport to the property.

Does Best Western The Lagoon Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western The Lagoon Hotel.

How close is Best Western The Lagoon Hotel to the beach?

This hotel is 4 mi (20-min drive) from Malalayang Beach and 8.3 mi (33-min drive) from Bulo Beach. Don't forget your sunscreen!

Does Best Western The Lagoon Hotel offer free breakfast?

Free breakfast isn’t provided at Best Western The Lagoon Hotel, but buffet breakfast is offered for a fee of IDR 200000 for adults and IDR 100000 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Best Western The Lagoon Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western The Lagoon Hotel?

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM.

Is there free parking at Best Western The Lagoon Hotel?

This hotel offers free self parking.

Does Best Western The Lagoon Hotel have a pool?

Best Western The Lagoon Hotel features an outdoor pool and a children's pool.

Does Best Western The Lagoon Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Best Western The Lagoon Hotel have a spa?

This hotel doesn't have a spa, but it does offer body treatments, reflexology, and aromatherapy.

How close is Best Western The Lagoon Hotel to downtown Manado?

Best Western The Lagoon Hotel is 1 mi away from Malalayang.

Best Western The Lagoon Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 10 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Antonius

Stayed 1 night in Sep 2022

6/10 Okay

Rifki

Stayed 1 night in May 2021

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Meh
Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Stayed 3 nights in Sep 2020

8/10 Good

GGD

Traveled with family
Liked: Cleanliness, staff & service, amenities
It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.
Stayed 12 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room, staff, clean, good and varities breakfast menu.
Stayed 2 nights in Aug 2019

8/10 Good

restutaurina, Bali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need an additional luggage rack for room or drawers
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good View But Unclean
The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10 Good

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Need more elevators.
Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far it’s all good but better add more menu for bfast