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Hyatt Regency Manila, City of Dreams

5-star property
Belle Avenue, Entertainment City, Parañaque, Manila 1-855-201-7819
3.8 out of 5
Good!
See all 8 travelocity Reviews

"Great employees. It needs a restaurant that serves Breakfast in the morning. " More

By a verified traveler on Sun 06 Mar 2022

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Hotel Description

5-star luxury hotel near Manila Bay

Tambo stay

Your stay at this Tambo hotel places you within 2 miles (3 km) of Manila Bay and SM Mall of Asia. City of Dreams Manila and Ayala Malls Manila Bay are also within half a mile (1 km).

Luxury amenities

A casino and an outdoor pool are featured at this luxury hotel. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the gym and perks like free valet parking.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$123* Per night/room Jul 24 - Jul 25

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite (Aqua)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Twin Beds (Club Access)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Regency Manila, City of Dreams ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Regency Manila, City of Dreams

Everyone (5) Couples (1) Family (1)
1 out of 5
hotel was dirty and stank of smoke. staff was not rude but very unprofessional and seemed to lack care for their customers. when we arrived nobody helped with the luggage when we exited the taxi. i opened the door before someone came along and held it open. the toilet was clogged all night. food was good but menu is very small. could not wait to leave that nasty place. i will never stay there again. Manila has many other fine hotels to choose from. I've stayed at many of them. thought i would try hyatt. it was a mistake

Posted by on Mar 29, 2022

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Comment from Hotel Management

Mar 29, 2022 by Kent Lee

Warm greetings from Hyatt Regency, City of Dreams Manila. We are saddened to read about your unfortunate experience you encountered during your stay. This is not the level of hospitality we are striving for. Rest assured that this has been raised to our teams for further improvement on our product and services. It is disappointing to learn that this experience has caused distress; and for that, please allow us to extend our sincerest apologies. We will continually reinforce with the team Hyatt’s purpose to care for its guests. Nevertheless, we thank you for sharing your valuable feedback which would certainly assist us in improving how we serve our guests. I hope we have the opportunity of welcoming you back in the future. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila

4 out of 5
Great employees. It needs a restaurant that serves Breakfast in the morning.

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 8, 2022 by Kent Lee

Warm greetings from Hyatt Regency, City of Dreams Manila. Thank you very much for your review and feedback regarding your most recent stay with us. This helps us further refine our products and services while providing a memorable accommodation experience for our guests. Rest assured we will discuss this with the concerned departments for further development and improvement of our product and services. We are certainly looking forward to welcoming you again soon. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila

4 out of 5
Great!

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 26, 2021 by Kent Lee Director Hotel Operations City of Dreams

Warm greetings from Hyatt Regency, City of Dreams Manila. Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila

5 out of 5

Posted by on Feb 27, 2020

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1 out of 5
Nothing it sucked so did the service ttytttttttttttttttttttttttttttttt

Posted by on Apr 6, 2019

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Comment from Hotel Management

May 6, 2019 by Jose

Thank you for letting us know. We would appreciate more details related to your rating and comments so we know how to improve our service. We wish you all the best.

5 out of 5

Nice hotel, centrally located.

Pros: Everything
Cons: Better temp control in the room. We got a bit cold while we slept.
Location: Centrally located. 5-10 minutes from Air Port, Mall of Asia, restaurants. If you like casinos they have a very nice on on the grounds.
Great place to stay. Centrally located close to expressway and skyway for ground travel. Staff were very friendly and cheerful. Doorman Edman and Security person Darly help us out when a taxi tried to turn off meter and charge us 3 times the amount for a function we were headed to. they contacted the taxi company because Edman had written down all information before we left the hotel. ALL MY WIFE AND I CAN SAY IS GREAT CARING STAFF!!!!!!!

Posted by , from Philippines on Mar 29, 2018

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Comment from Hotel Management

Apr 2, 2018 by Jose

Thank you very much for your kind rating and comments. Our associates will be happy to know that their efforts at providing a comfortable and enjoyable stay were appreciated.

5 out of 5

Amazing stay

I was in Manila for two days and my hubby booked this hotel for me. Wow! I thought I was in Las Vegas. Top notch all the way and will stay here again if I’m in Manila.

Posted by , from Baltimore, MD on Nov 16, 2017

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Comment from Hotel Management

Nov 24, 2017 by Jose

Thank you for your kind comments.

5 out of 5

Beautiful Hotel

Pros: Everything.
Cons: None.
Location: Onsite casino, clubs and restaurants.
Staff service is superior. The room, hotel facilities like gym, pool, spa are top notch standard. We really enjoyed our stay here. Will recommend it to family/friends.

Posted by , from Los Angeles on Jan 18, 2016

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About the Hyatt Regency Manila, City of Dreams

Location Belle Avenue, Entertainment City, Parañaque, Manila 1701

Property Features

Hyatt Regency Manila, City of Dreams offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. Event space at this hotel measures 11636 square feet (1081 square meters) and includes conference space. A casino, tour/ticket assistance, and a garden are also featured at the luxury Hyatt Regency Manila, City of Dreams. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Parañaque hotel.

  • 363 guestrooms or units
  • 9 levels
  • 11636 sq ft of conference space
  • 1081 sq m of conference space
  • Casino
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Train station: Manila Buenidia Station (5.6 km / 3.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Regency Manila, City of Dreams offers 363 air-conditioned accommodations with iPod docking stations and free minibar items. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6 AM to 10:30 AM.

The Cafe - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

The Lounge - This lobby lounge specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Breakfast is not included in the breakfast rate plan for children ages 6-17, and can be requested onsite for the listed child breakfast fee.

Hyatt Regency Manila, City of Dreams offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 1841.25 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hyatt Regency Manila, City of Dreams

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert) and Safe Travels (WTTC - Global).

  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between PHP 600 and PHP 1000 per person (approximately)
  • Airport shuttle fee: PHP 4000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: PHP 1841.25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt City Dreams Manila Hotel Paranaque
  • Hyatt City Dreams Manila Hotel
  • Hyatt City Dreams Manila Paranaque
  • Hyatt City Of Dreams Manila Metro Manila/Paranaque, Philippines
  • Hyatt Regency Manila City Dreams Hotel Paranaque
  • Hyatt Regency Manila City Dreams Hotel Parañaque
  • Hyatt Regency Manila City Dreams Parañaque
  • Hotel Hyatt Regency Manila, City of Dreams Parañaque
  • Parañaque Hyatt Regency Manila, City of Dreams Hotel
  • Hyatt Regency Manila, City of Dreams Parañaque
  • Hyatt Regency Manila City Dreams Hotel
  • Hyatt Regency Manila City Dreams
  • Hotel Hyatt Regency Manila, City of Dreams
  • Hyatt City of Dreams Manila
  • Hyatt Regency Manila City of Dreams
  • Hyatt Regency Manila City of Dreams
  • Hyatt Regency Manila, City of Dreams Hotel
  • Hyatt Regency Manila, City of Dreams Parañaque
  • Hyatt Regency Manila, City of Dreams Hotel Parañaque

You should know

  • Pool access available from 7:00 AM to 8:00 PM.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.