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4.1 out of 5

"Staff was friendly, food was good. Hotel is old and worn. Our room smelt musty, thick ice along the inside of bottom window frames, and bathroom fixtu ... " More

By a verified traveler on Tue 02 Jan 2018

Hotel Description

Hotel perfectly located for exploring Massena

Heart of Massena

Stay at this Massena hotel and you'll be within half a mile (1 km) of Massena Museum and 2 miles (3 km) of Bowlmor Lanes. Harte Haven Shopping Center and Timequest Mini Golf are also within 3 miles (5 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 117 guestrooms offer free WiFi and free wired Internet, as well as pillowtop beds. Other amenities include cable TV, room service, and coffee/tea makers.

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room Mar 30 - Mar 31

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn Massena ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn Massena

Everyone (2)
3 out of 5

Needs maintenance

Pros: Staff were very polite and professional
Cons: Building is in serious need of maintenance
Location: About 20 minutes from Akwesasne which is why we came. Didn’t explore the area.
Staff was friendly, food was good. Hotel is old and worn. Our room smelt musty, thick ice along the inside of bottom window frames, and bathroom fixtures were so loose they felt as if they would fall off. Other than that the room appeared clean. Throughout hotel there were water stains on the ceilings and cracked molding, bricks were on ground outside the entrance where they had fallen off the building. Definitely not worth what we paid, discovered that even though we were told we got a discount we paid twice what they were charging that day.

Posted by , from VT on Jan 2, 2018

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4 out of 5

Conveniently located downtown hotel.

This hotel, conveniently located in charming downtown Massena, is easy to find and access. The overall condition of the hotel is good with tasteful modern decor. The room was clean but, unfortunately, smelled of cigarette smoke. All in all a pleasant stay.

Posted by , from L on Aug 3, 2015

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Comment from Hotel Management

Sep 3, 2015 by GM

Thank you for staying and your review. I apologize for the issue you had re: the smell of smoke in the room. We should have done better preparing the room. Otherwise, I am glad you had a pleasant stay.

5 out of 5

Very friendly staff!

We stayed one night and it was a wonderful time. The breakfast was great and so was the staff.

Posted by , from Auburn, NY on May 22, 2013

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4 out of 5

good value close to colleges

Pros: Free breakfast, Close restaurants
nice location when visiting SUNY Potsdam 30 min away

Posted by , from Buffalo Ny on Feb 7, 2011

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5 out of 5

Great place to stay

I recently had the pleasure of staying at this hotel. The lobby was inviting and comfortable. The staff was professional, friendly, and very helpful. My room was lovely and the jacuzzi was great. I will be back and wouild highly recommend this hotel.

Posted by on Nov 3, 2010

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5 out of 5

Great Hotel

I stayed at this hotel with my family it was a clean place with a friendly staff. The Continental breakfast was great.

Posted by on Nov 1, 2010

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5 out of 5

very honest staff

My son lost his wallet in the room he stayed in and reported it to front desk, he had credit cards, his ID, ss card, and close to $400 cash, we live in Oklahoma. Yesterday it came to him in the mail from the motel, You never see that anymore, not many honest people in this world anymore. We figured it was gone for sure, I caint thank them enough for finding it and actually sending it back to him with his cash still in it. That goes to show you there are still some honest people left. I highly recommend anyone to stay at this motel, they are very honest people.

Posted by on Dec 5, 2009

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2 out of 5

Mabe the only game in town ...

... but other towns aren't that far away. The paper I was given at check-in said "please pardon our dust, we're renovating", but the renovation wasn't the problem. In no particular order, the problems were: room small with no comfortable chair, doors along corridor slam very noisily, toilet seat wouldn't stay up, thermostat in room actively misleading (set it for cool, you get MORE heat than if you set it for heat) -- front desk not helpful, light bulb blew at first use (all right, that one's a nit), exactly ONE tissue in the Kleenex box, housekeeping crew started (again, noisy) at 7:00 a.m. on a Sunday. Given all the indications that they should be spending more on management and supervision, the fact that the newly installed pedestal sink was something I'd expect to find only in a far pricier hotel became an irritant, not a mitigating factor. Next time, I'll stay in Potsdam, or even Ogdensburg.

Posted by on Oct 4, 2007

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4 out of 5

front desk, room

The front desk people were not overly helpful\nThey never came and made our beds and gave us fresh towels (we stayed 2 nights)\nJust oh, sorry it must not have gotten on the list, on check out\nStayed in one of the newer very small rooms - nice enough

Posted by on Sep 17, 2007

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4 out of 5

A great place to stay

Stayed 2 nights. Desk clerks were very courteous, friendly and helpful. Room was large and very clean. Only disappointment was an almost empty roll of toilet paper and no facial tissue in the bathroom when I checked in. This was rectified the next morning. Continental breakfast included, bagels, waffles, donuts, tea & coffee and juice. Tea & coffee was available 24/7. A nice touch!!

Posted by on Dec 31, 1999

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About the Quality Inn Massena

Location 10 W Orvis St, Massena, NY 13662

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. The business-friendly Quality Inn Massena also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Massena hotel.

  • 117 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Syracuse, NY (SYR-Hancock Intl.) (252.7 km / 157 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn Massena offers 117 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply).

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs available
  • Weekday newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Dars Place - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets are welcome
  • Weight limit: 110 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • Massena Quality Inn
  • Quality Inn Massena
  • Quality Massena
  • Quality Hotel Massena
  • Quality Inn Massena Hotel
  • Quality Inn Massena Massena
  • Quality Inn Massena Hotel Massena

You should know

  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.