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"I liked that there were a variety of pools. I didn't like that it was hard to find a quiet location in the sunshine - the music played by the house ba ... " More

By a verified traveler on Sat 01 Feb 2020

Hotel Description

3-star beachfront property near Playa Norte

On the beach

Your stay at this Zona Dorada property places you within 2 miles (3 km) of Mazatlan Aquarium and Playa Norte. Playa Brujas and Sea Shell City Museum are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and 4 restaurants. Dine at the beachfront restaurant and relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free Internet, flat-screen TVs

The 400 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and balconies or patios. Room service, premium bedding, and coffee/tea makers are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Playa Mazatlan - All Inclusive ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Playa Mazatlan - All Inclusive

Everyone (5) Couples (3) Family (3)
1 out of 5
On 2 occasions the staff management acted inappropriately wrongfully was barrages and brought a bill assuming I did Not pay for all Inclusive. So embarrassing

Posted by on Feb 26, 2020

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Comment from Hotel Management

Mar 5, 2020 by LT Vient

Dear guest We appreciate your qualification and in advance an apology for the inconvenience, we hope you give us the opportunity to provide you with our best service.

2 out of 5
Beautiful location. Was once a grand resort. Property has gone downhill. The ability to take a shower was nonexistent. The food was better before it was all inclusive. I don’t drink but that’s good Because I could order cocktails and there wasn’t any liquor in them. The flipside is there are plenty of restaurants and bars close bar with good food and drink.

Posted by , from USA on Jan 28, 2020

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Comment from Hotel Management

Feb 5, 2020 by LT Vient

Dear valued guest, We are sorry to hear of your experience, we would love to learn more about the specifics of your stay so that arrangements can be made to either resolve the in room problems, or look for options in which we can gain back your business, please do not hesitate to contact us direct.

4 out of 5
We liked the inclusive breakfast But not the complete inclusive Too many things to do that include eating away from the hotel Many of the rooms have outside music from neighboring bars that interfere with sleep We would stay again depending on where our room is located

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 27, 2020 by LT Vient

Dear guest An apology for the inconvenience, and we appreciate your rating, we look forward to giving you our services again, and enjoy our hotel.

4 out of 5
I was impressed with the ocean views, hotel activities like fiesta mexicana, outdoor rock pool, and central location.

Posted by , from Downey, California on Jan 24, 2020

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Comment from Hotel Management

Jan 27, 2020 by LT Vient

Dear guest We appreciate your rating and we are glad to hear that you enjoyed our hotel and services, we hope to see you again soon Until next time

4 out of 5
location was great close. was very happy and pleased with hotel service.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 13, 2020 by LT Vient

Dear guest We appreciate your qualification and we are glad to know that you enjoyed our facilities, we hope to have your visit soon again with us. until next time

5 out of 5
I have gone her for 17 yrs , very traditional . They never disappoint, clean and always a friendly face😊

Posted by , from California on Nov 17, 2019

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Comment from Hotel Management

Nov 19, 2019 by LT Vient

Dear guest We appreciate your qualification, and we are glad to know that you enjoy your stay with us and we appreciate your preference, we hope you continue visiting us for many more years. ¡See you soon!

4 out of 5
My wife and I stay at Playa Mazatlan was wonderful. Our room with the ocean front was delightful. The service the staff give our was most accommodating. We took advantage of the All Inclusive package where the food, drinks, live shows, and plus a tour were included. It was wonderful to have a drink when ever we liked. The evening shows at the Venado were 1st class. And after, we danced to a live brand that played some of music from our youth. The areas I think needed improving: the fresh fruits, stronger coffee, food in general (the food they served at The Shows seemed better to me). Different bands for dancing. same band sang the same songs every night. Verify is better forme. The hotel staff were always glad to help if we ever needed anything and took the time to answer any questions we had. Thank you!

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by LANCE

Dear valued guest We greatly apprecciate your feedback, as this is how we learn from our visitors. Please know we will look into the areas of oportunity mentioned, we look forward to keep enjoying the pleasure of your preference. Thank your for sharing LTVient

5 out of 5

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 28, 2019 by Shane

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

3 out of 5

Noisy place to stay...

Don’t get me wrong, this is not an entirely BAD place to stay. But if you prefer a peaceful stay, continue searching. Between the booming music from Joes Oyster bar, and Bora Bora that blast until 4:00AM and the non-stop Mariachi bands outside your window, you will not get much sleep. Remodeling going on also, which meant listening to cement being sledgehammered throughout the day. Can’t really blame the fir remodeling but it did add to the frustration. Staff was good, maid service was great. Breakfast buffets were above average. Worst event of that particular week was the water turning dark brownish gray WHILE WE WERE IN THE SHOWER!! That was gross and continued for about an hour one day leaving us disgusted and wondering WHAT was now all over our bodies.

Posted by , from Mn on Jan 26, 2018

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5 out of 5
Great location, staff very friendly & helpful, right on the beach, restaurant buffet was wonderful Eggs prepared how you wanted Very family orientated but also good for couples Looking forward to returning in the future

Posted by on Jan 25, 2018

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Comment from Hotel Management

Feb 12, 2018 by LANCE

Dear valued guest Thanks a lot for all your comments, we feel not only honored but motivated to keep working, we aim for the delight of every one of our visitors. Happy to be of service

About the Hotel Playa Mazatlan - All Inclusive

Location Ave Playa Gaviotas 202, Mazatlan, SIN 82110

Renovations + Closures

This property is closed from 1 April 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Dining and beverage availability limited at one or more venues

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Minibar
  • Airport transfers

  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • All available beverages included
  • Onsite live performances included
  • Minibar not included

Property Features

Hotel Playa Mazatlan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Playa Mazatlan - All Inclusive, you'll find a full-service spa, a water park, and 5 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Hotel Playa Mazatlan - All Inclusive. Limited free parking is available on a first-come, first-served basis. This 3-star Mazatlan property is smoke free.

  • 400 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1955
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (24.9 km / 15.5 mi)
  • Parking: Free self parking

Room Amenities

Hotel Playa Mazatlan - All Inclusive offers 400 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mazatlan property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Terraza - This beachfront buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Casa Roberto - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Georginis Restaurant - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only.

US George Sports Bar - This sports bar serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Boat tours on site
  • Hiking/biking trails nearby
  • Beach volleyball on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, SPA NO INCLUIDO ($). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Minimum age to access spa is 12
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Hotel Mazatlan
  • Hotel Mazatlan Playa
  • Hotel Playa
  • Hotel Playa Mazatlan
  • Mazatlan Hotel
  • Mazatlan Hotel Playa
  • Mazatlan Playa
  • Playa Hotel Mazatlan
  • Playa Mazatlan
  • Playa Mazatlan Hotel
  • Hotel Mazatlan Mexico Playa
  • Mazatlan Inclusive Inclusive
  • Hotel Playa Mazatlan
  • Hotel Playa Mazatlan - All Inclusive Mazatlan
  • Hotel Playa Mazatlan - All Inclusive All-inclusive property
  • Mazatlan Inclusive Inclusive
  • Hotel Playa Mazatlan - All Inclusive Mazatlan
  • Hotel Playa Mazatlan - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Promotions

All Inclusive Offer

Book a stay in an All Inclusive rate category and receive all meals, snacks, and a variety of national and imported house-brand drinks; Live dinner show buffet; Supervised activities for children and teens; Fitness facility services; Free transportation to the Island of the Stone.


All Inclusive Plan begins at 1 PM on day of arrival and ends at noon on day of departure. Full details at check-in. Offer valid anytime, subject to availability. Other restrictions may apply.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.