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4.2 out of 5

"Stayed here based on reviews and the pictures, but the hotel is in need of a renovation. The rooms are old, old furniture, old everything. We stayed ... " More

By a verified traveler on Mon 24 May 2021

Hotel Description

Family-friendly 4-star hotel with indoor pool

Near the airport

Steps from the hotel, you'll find McAllen Medical Center and Rio Grande Regional Hospital. La Plaza Mall and Fireman's Park are also within 2 miles (3 km).

Renovated in 2015

This hotel features a restaurant, an indoor pool, and a bar/lounge. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the 24-hour fitness center and perks like free self parking and a free airport shuttle.

Free WiFi, balconies

Featuring conveniences like living rooms and dining areas, the 262 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, refrigerators, and microwaves are also available.

Suite, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$106* Per night/room Sep 25 - Sep 26

Suite, 2 Double Beds (Conference Table)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms (Conference Table)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree Suites by Hilton Hotel McAllen ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Suites by Hilton Hotel McAllen

Everyone (4) Couples (1)
3 out of 5
Stayed here based on reviews and the pictures, but the hotel is in need of a renovation. The rooms are old, old furniture, old everything. We stayed 2 nights, and BOTH nights the cops were at the hotel for "issues" amongst guests. The pool is SMALL, looks way larger in pictures.

Posted by on May 24, 2021

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4 out of 5
Very nice hotel, in the center of McAllen with access to stores and restaurants. Hotel was clean, pool was nice, restaurant and bar offered a variety, and staff at check in was very friendly.

Posted by on Jan 4, 2020

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4 out of 5

Posted by on Oct 12, 2019

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5 out of 5
All around an awesome place, very professional staff, I will be back!! Thanks!!

Posted by , from lafayette, in on Jan 17, 2019

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5 out of 5

Very nice hotel

Pros: Clean, spacious
Hotel was very nice quality. Very spacious and clean.

Posted by , from ca on Sep 27, 2016

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4 out of 5

Great Hotel

Great stay! Beds and pillows are extremely comfortable. Amenities are great. Staff was excellent. Starbucks cafe, hotel bar, and dining areas were awesome. My only complaint was that there was live music both nights I stayed , and I could hear the music from my room. I would recommend requesting a room in the upper floors and /or far from bar area.

Posted by on May 16, 2016

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About the DoubleTree Suites by Hilton Hotel McAllen

Location 1800 S 2nd St, McAllen, TX 78503

Property Features

DoubleTree Suites by Hilton Hotel McAllen offers its guests an indoor pool, a children's pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 5760 square feet (535 square meters) and includes conference space. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the family-friendly DoubleTree Suites by Hilton Hotel McAllen. You'll have access to the indoor pool and health club at a partner property. An area shuttle within 2 mi and a roundtrip airport shuttle (available on request) are free. Free self parking is available. A complete renovation of DoubleTree Suites by Hilton Hotel McAllen was completed in 2015.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 5760 sq ft of conference space
  • 535 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle, area shuttle within 2 mi, and shopping center shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

DoubleTree Suites by Hilton Hotel McAllen offers 262 accommodations with video-game consoles and safes. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

DoubleTree Suites by Hilton Hotel McAllen has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 13.00 for adults and USD 7.00 for children (approximately)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel McAllen
  • Embassy Suites McAllen
  • McAllen Embassy Suites
  • DoubleTree Suites Hilton Hotel McAllen
  • DoubleTree Suites Hilton McAllen
  • DoubleTree Suites by Hilton Hotel McAllen Hotel
  • DoubleTree Suites by Hilton Hotel McAllen McAllen
  • DoubleTree Suites by Hilton Hotel McAllen Hotel McAllen

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.