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"Loved my stay in Medellin. The hotel staff was exceptional. They went far and beyond to accommodate us and guide us. A super special thanks to Yoni Al ... " More

By a verified traveler on Wed 14 Aug 2019

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Hotel Description

3.5-star hotel near Lleras Park

Castropol stay

A stay at this Castropol hotel places you within half a mile (1 km) of Lleras Park and 2 miles (3 km) of Santafé Mall. El Tesoro Shopping Park and Botero Plaza are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, a gym, and a bar/lounge. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. You'll appreciate the area shuttle, 24-hour business center, and coffee shop/café.

Free WiFi, flat-screen TVs

The 130 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with satellite channels, and other amenities include premium bedding and rainfall showerheads.

Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$65* Per night/room Jan 28 - Jan 29

Family Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite (Loft)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viaggio Medellín Grand Select ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Viaggio Medellín Grand Select

Everyone (5) Family (2)
5 out of 5
Loved my stay in Medellin. The hotel staff was exceptional. They went far and beyond to accommodate us and guide us. A super special thanks to Yoni Alexander Guerrero ! He was extremely helpful always there to asssist us with a disposition you don’t see very much ! Also Alicia front desk and the manager in the restaurant, super helpful and attentive. Overall very impressed with the staff ! Gracias Paisas!!

Posted by on Aug 14, 2019

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3 out of 5
Very clean and beautiful rooms. But that’s all. If you looking for a minimum customer service you won’t get it here. Breakfast very poor. Restaurant no even mentioned. Plastic food like took it out from a can. If you like a coffee, be sure you will get it after 30-40 minutes AND cold. People who works here look like they been enforced to come to work. I believe there is more nice and good hotel here around the poblado. If you want to enjoy your vacation dont come to Viaggio Medellin!

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 27, 2019 by Servicio al Cliente

We're regret hearing about this experience. We strive to give our guests the best possible experience, and we're very sorry that was not the case this time.

4 out of 5

Posted by on Dec 5, 2018

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Comment from Hotel Management

Dec 26, 2018 by Customer Service

Muchas gracias por tu calificación, nos encanta atenderte.

4 out of 5

Posted by on Oct 8, 2018

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Comment from Hotel Management

Oct 12, 2018 by customer service

Muchas gracias por tu comentario, para nosotros es un placer poder atenderte, esperamos tener el gusto de hacerlo nuevamente

1 out of 5
I never stayed there. I cancelled. But they still charged me. I’m not using Travelocity again either unless my money is refunded. I will tell all my friends not to use this site also. Please refund my money. I have been a loyal customer and have referred lots of people to this site. Don’t disappoint me. Thanks.

Posted by , from California on Oct 5, 2018

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5 out of 5

viaggio

Pros: the food was great room service 24hrs a day
Cons: nothing
Location: great neighborhood with lots of shops within walking distance
the staff was very friendly the breakfast was excellent with a great variety the room was clean and the bed comfortable the front desk was helpful whenever I needed a taxi and with suggestions about shopping in the neighborhood I had an excellent stay at viaggio and I highly recommend it to anyone

Posted by on Jun 28, 2018

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Comment from Hotel Management

Jul 5, 2018 by Coordinador de Servicio al cliente

Thanks for your feedback about our staff, they'll be very happy to know that, your experience is very important for us. We hope to see you soon.

4 out of 5

Not bad but could be better

Pros: Room was clean, restaurant was nice, staff were friendly, bed was super comfortable, view was great, in a good neighborhood, quiet.
Cons: The check-in process needs to run much more smoothly. Also, there was a clicking sound in the hallway every few minutes that woke us up all night.
Location: Great location. It's in a quiet neighborhood but close by to everything you would want to do in El Poblado.
The hotel was nice. The staff were really nice. But it took a really long time to check in - like 45-60 minutes. I would go back again if I knew that it wouldn't take so long to be given my room. Perhaps the system was down or something was wrong with their computers, but it should not ever take that long to check in to a hotel.

Posted by , from Bogota, Colombia on Feb 16, 2018

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Comment from Hotel Management

Feb 21, 2018 by Maria, Viaggio

Dear Robbie, we´re ever so happy to hear that you enjoyed Viaggio. We totally agree with you that it shouldn´t take more than 10 minutes to check in to the hotel. Please accept our appologies and let us look in to why it took so long. Let me ensure you that it´s not the usual case. Thank you for sharing your experience. We hope to welcome you back again soon!

About the Viaggio Medellín Grand Select

Location Carrera 43 No 14 - 81, Medellin, 50021

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1249 square feet (116 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at Viaggio Medellín Grand Select. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 3.5-star Medellin hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 14 levels
  • 1249 sq ft of conference space
  • 116 sq m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Viaggio Medellín Grand Select offers 130 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Artigiano - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 75000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viaggio Medellín Grand Select Hotel Medellin
  • Viaggio Medellín Grand Select Hotel
  • Viaggio Medellín Grand Select Medellin
  • Viaggio Medellin
  • Viaggio Mellín Select Hotel
  • Viaggio Medellin Grand Select
  • Viaggio Medellín Grand Select Hotel
  • Viaggio Medellín Grand Select Medellin
  • Viaggio Medellín Grand Select Hotel Medellin

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Viaggio Medellín Grand Select offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.