We had a family emergency and were traveling to Memphis for a liver transplant. We booked this apartment at the last minute. Unfortunately, our situation changed and we thought we no longer needed the apartment. I wrote to the manager and asked for a refund due to our change in plans. I explained our situation that the transplant would not occur and asked for their understanding and mercy. They refused to help and held us to the cancellation policy. Since we did have the reservation, we did try to use the code to enter the apartment, but it didn't work. It took several attempts with several contacts and many hours before we received a response about not being able to access the property. They took our money and didn't provide access to the property. I would not recommend this property management company.