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Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

3.5-star property
300 N 2nd Street, Memphis, TN 1-855-201-7819
3.8 out of 5
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See all 28 travelocity Reviews

"Met needs very courteous staff " More

By a verified traveler on Sat 21 Jan 2023

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Hotel Description

3.5-star hotel near Beale Street

City center stay

Your stay at this Downtown Memphis hotel places you within 2 miles (3 km) of Beale Street and FedEx Forum. St. Mary's Catholic Church and Renasant Convention Center are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like a free area shuttle.

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$130* Per night/room Mar 27 - Mar 28

Standard Room, 2 Double Beds (Mid Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Mid Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Memphis Downtown Hotel, an IHG Hotel ratings based on 28 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

Everyone (11) Couples (5) Family (14)
4 out of 5
Met needs very courteous staff

Posted by on Jan 21, 2023

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Comment from Hotel Management

Jan 21, 2023 by General Manager

Dear Brad,We know there are many hotel options when visiting Memphis, so we are honored to know you chose to stay with us at Crowne Plaza Memphis Downtown and thrilled to know you enjoyed your experience. Our staff is second to none and will enjoy knowing they were one of the highlights of your visit. We look forward to welcoming you back the next time you are in the area.

1 out of 5
The property needs updating. Rooms were not up to par for the price. Ice machine not working. No microwave in room. This is like a motel and not hotel. The crown plaza in stl is beautiful and super nice. This hotel room door get stuck and parking is unsafe on lot with signs not responsible for thefts. No security on premises to watch the parking lots. Back gate open from street to parking lot. Homeless population across the street. Floors smell moldy and mildew. Will not recommend this hotel in memphis. Many of the guests were composing about the same things.

Posted by on Jan 1, 2023

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Comment from Hotel Management

Jan 5, 2023 by General Manager

Dear Carla,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about safety and the condition of the property. We'll pass your comments along to the appropriate staff members, and we'd appreciate the chance to provide you with more suitable accommodations.

4 out of 5
We liked the room it was nice, and we had a decent view.

Posted by on Dec 24, 2022

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Comment from Hotel Management

Dec 24, 2022 by General Manager

Dear Mary, It was such a pleasure to welcome you to Crowne Plaza Memphis Downtown! We appreciate you shining the spotlight on our comfortable accommodations and stunning views. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

3 out of 5
Everything was wonderful except the king size room we reserved wasn’t available. We had to get double beds. We are larger people so it was a big inconvenience. Sleep was very restless.

Posted by on May 1, 2022

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Comment from Hotel Management

May 3, 2022 by General Manager

Dear Kimberly, Thank you for sharing feedback about your recent stay at our hotel. We're glad you enjoyed your time with us; however, we are sorry you were disappointed with your rest. Your comments are important to us, and we will use them as we continually work to improve our guests' experience. Given another opportunity, we would like to host you for the visit you expected.

3 out of 5
No maid service for 3 days, but we weren't told that. Front desk staff not very friendly. Breakfast wasn't very good. Convenient to the Convention Center, so that's why we were there.

Posted by on Mar 3, 2022

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Comment from Hotel Management

Mar 4, 2022 by General Manager

Dear Debra, We appreciate you staying with us and taking the time to share your thoughts. While we're glad our location worked well for your trip, we apologize for any disappointment with the service and breakfast. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again should you be back in the area.

1 out of 5
It took 20 minutes to get checked in. Front Desk clerk wouldn’t talk or interact with you. Had a nice room facing the City. But the door wasn’t shut completely and noticed the lock was messed up meaning you’re room would be wide open if you left. Went to call the front desk, phone didn’t work. Went back downstairs to the clerk, stood in line another 25 minutes this time. Told him if the issues, he just picked up a phone and called maintenance. The maintenance Gentleman, very friendly, interactive couldn’t get the door fixed so had to go back down to the front desk to get moved to another room. Less than 15 this time, get moved into a room where you are against the Interstate with loud interstate noise all night long and the toilet is messed up, had to take the back off every time when you flush, kept running all night. We come down this morning for our Breakfast for Two, apparently wasn’t given our breakfast cards so the attendant tried to charge us $20 to eat, once again had to go back to the clerk who doesn’t talk to try and get our cards. I notice an email that the Clerk/ Hotel tried to charge my CC. The one I booked on Travelosity with all the time. I always Book Now/ Pay Later. I always Book with this CC and I Always give the front desk my Bank/ Debit card at every check in to Pay for my Room, Always. My CC was declined but I gave him my debit card at Check in, he ran it, he was told to charge this card. He did Not. Keeps trying to charge my CC. Horrible Experience

Posted by on Jan 30, 2022

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Comment from Hotel Management

Jan 31, 2022 by General Manager

Dear Michael, Thank you for sharing your recent experience at our hotel. We are sorry to hear you were disappointed with our accommodations. While not a typical occurrence for our guests, your comments are important to us as we work continually to improve our facility and service. If the issue with your charges has not been resolved, please reach out to us offline so we may attempt to assist you. Kind regards and safe travels in the future.

3 out of 5

Posted by , from Arlington on Dec 30, 2021

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5 out of 5

Posted by , from O Fallon on Nov 14, 2021

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4 out of 5

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 26, 2021 by Chris Jordan

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5
Nothing special

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 6, 2021 by Chris Jordan

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

About the Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

Location 300 N 2nd Street, Memphis, TN 38105

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 1:

  • Swimming pool

Property Features

Crowne Plaza Memphis Downtown Hotel, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A library, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Memphis Downtown Hotel, an IHG Hotel. A free area shuttle within 3 miles is available. Parking is available for a fee. This 3.5-star Memphis hotel is smoke free.

  • 230 guestrooms or units
  • 11 levels
  • 2320 sq ft of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Memphis Downtown Hotel, an IHG Hotel offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 9:00 AM.

Notes & Provisions - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Guests will receive smart lock details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 110 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7–20 for adults, and USD 7–20 for children
  • Self parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Memphis Downtown
  • Crowne Plaza Memphis Downtown
  • Crowne Plaza Memphis Downtown Hotel
  • Crowne Plaza Memphis
  • Memphis Crowne Plaza

You should know

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.