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"I’m not from Memphis..., so I was very pleased with my room and service that I received!!! You all get a thumbs up from me and mine!!! " More

By a verified traveler on Fri 03 Jul 2020

Hotel Description

3.5-star guestrooms with free WiFi

In Memphis

A stay at this hotel places you within half a mile (1 km) of WDIA Radio Station and 3 miles (5 km) of Theatre Memphis. University of Memphis and Dixon Gallery and Gardens are also within 6 miles (10 km).

Free area shuttle

This hotel doesn't skimp on freebies - guests have free WiFi and a free area shuttle. Traveling on business? Take advantage of the business center, conference center, and conference space. Self parking, a terrace, and express check-out are also offered.

Free Internet, flat-screen TVs

Featuring conveniences like sitting areas and coffee/tea makers, the 319 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards. Housekeeping is available on request.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Memphis East ratings based on 22 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Memphis East

Everyone (14) Couples (2) Family (4)
5 out of 5
I’m not from Memphis..., so I was very pleased with my room and service that I received!!! You all get a thumbs up from me and mine!!!

Posted by , from Indianapolis, IN on Jul 3, 2020

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Comment from Hotel Management

Jul 9, 2020 by A. Pollan

We are so happy to hear that you enjoyed your stay with us. We look forward to serving you again.

5 out of 5

Posted by on Mar 3, 2020

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3 out of 5
The property and rooms look nice, the decor etc Howeve it is just not clean. The hotel hallways for the 2, 3, 4 and 7th floors Need to be swept, mopped and vacuumed. Same with the room, decent room just not cleaned or vacuumed. The pool and hot tub need to be cleaned. Visible scum on hot tub wall. Opened Bars of handsoap in hotel lobby rest room. Thats when I new the hotel housekeeping was sub par.

Posted by on Jan 12, 2020

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3 out of 5
Food in the elevator and food left in our mini fridge. I reserved two queen size beds but got a king with a pull out sofa.

Posted by on Dec 31, 2019

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2 out of 5
The hotel it’s self in not in the best part of town but I never felt unsafe. There are gates on the property and security patrolling. The lobby is beautiful and the staff was friendly but that is about all I have great to say... we arrived at 4 pm for check in and was told it would be 15 minutes. We ran an errand and come back an hour later and still no room. When we finally got a room and carried everything up we found the room to be a single when we needed a double. Finally got to our room and the air didn’t seem to be working omg properly... we were hot the entire two night stay. I reported this but it never seemed to be addressed. There was food left in the fridge and old ponytail holders on the floor. There was no ice the entire length of our stay and we checked several floors. Housekeeping only left 3 towels in our room when we clearly had 4 people in the room. When I called they brought ONE right up and when I asked for a few I was told they only brought the right amount for the people who had called (we clearly weren’t the only ones). There were dirty towels from housekeeping laying in the hallway constantly. The shower held water and by the time I was done it was up to the top of my ankles. The beds were comfy and I suppose you get what you pay for. If you are only going for a night it’s fine but an extended stay I wouldn’t recommend.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by beard

We apologize for the inconvenience you experience during your stay. We will use this feedback to make sure any other future guest

5 out of 5
the room was spacious and recently renovated, the bathroom was spacious as well, and the lobby was very impressive. the elevators were the only indication that the hotel was older

Posted by , from Little Rock on Jul 14, 2019

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4 out of 5
nice area for price kdjfwoefjekiwjefwjefjwoeweknb wefiejeiwjfdiqewe jefwjefwejfwefnwefwefwefjwefnwejewj

Posted by , from Memphis on May 22, 2019

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5 out of 5
Staff...pricelocation...clean condition...bar..pool..food offering....did i mention the great staff

Posted by on Apr 22, 2019

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2 out of 5

Posted by on Apr 15, 2019

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5 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 9, 2019 by Management

Thank you for the rating.

About the Crowne Plaza Memphis East

Location 2625 Thousand Oaks Blvd, Memphis, TN 38118

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Health club
  • Indoor pool
  • Outdoor pool
  • Restaurant
  • Sauna
  • Spa tub

The following facilities are closed on Sunday and Monday:

  • Health club
  • Indoor pool
  • Outdoor pool
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Memphis East. Parking is available for a fee. This 3.5-star Memphis hotel is smoke free.

  • 1 building
  • 319 guestrooms or units
  • 13 levels
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Memphis Intl. Airport (MEM) (13.1 km / 8.1 mi)
  • Property shuttles: Free area shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza Memphis East offers 319 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in is available. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Hotel Names

  • Hotel Memphis
  • Memphis Hotel
  • Crowne Plaza Memphis East Hotel
  • Crowne Plaza Memphis East
  • Crowne Plaza Memphis Memphis
  • Crowne Plaza Memphis East Hotel
  • Crowne Plaza Memphis East Memphis
  • Crowne Plaza Memphis East Hotel Memphis

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.