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"Great... it was a very good experience " More

By a verified traveler on Mon 07 May 2018

Hotel Description

Enjoy the outdoor pool at this 3.5-star Memphis hotel

In Memphis

At this Memphis hotel, you'll be within 3 miles (5 km) of Theatre Memphis and 6 miles (10 km) of University of Memphis. Dixon Gallery and Gardens and Memphis Botanic Gardens- Hardin Hall are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like sitting areas and coffee/tea makers, the 319 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Feb 2 - Feb 3

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Memphis East ratings based on 26 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Memphis East

Everyone (14) Couples (1) Family (3)
3 out of 5
The property and rooms look nice, the decor etc Howeve it is just not clean. The hotel hallways for the 2, 3, 4 and 7th floors Need to be swept, mopped and vacuumed. Same with the room, decent room just not cleaned or vacuumed. The pool and hot tub need to be cleaned. Visible scum on hot tub wall. Opened Bars of handsoap in hotel lobby rest room. Thats when I new the hotel housekeeping was sub par.

Posted by on Jan 12, 2020

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3 out of 5
Food in the elevator and food left in our mini fridge. I reserved two queen size beds but got a king with a pull out sofa.

Posted by on Dec 31, 2019

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2 out of 5
The hotel it’s self in not in the best part of town but I never felt unsafe. There are gates on the property and security patrolling. The lobby is beautiful and the staff was friendly but that is about all I have great to say... we arrived at 4 pm for check in and was told it would be 15 minutes. We ran an errand and come back an hour later and still no room. When we finally got a room and carried everything up we found the room to be a single when we needed a double. Finally got to our room and the air didn’t seem to be working omg properly... we were hot the entire two night stay. I reported this but it never seemed to be addressed. There was food left in the fridge and old ponytail holders on the floor. There was no ice the entire length of our stay and we checked several floors. Housekeeping only left 3 towels in our room when we clearly had 4 people in the room. When I called they brought ONE right up and when I asked for a few I was told they only brought the right amount for the people who had called (we clearly weren’t the only ones). There were dirty towels from housekeeping laying in the hallway constantly. The shower held water and by the time I was done it was up to the top of my ankles. The beds were comfy and I suppose you get what you pay for. If you are only going for a night it’s fine but an extended stay I wouldn’t recommend.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by beard

We apologize for the inconvenience you experience during your stay. We will use this feedback to make sure any other future guest

5 out of 5
the room was spacious and recently renovated, the bathroom was spacious as well, and the lobby was very impressive. the elevators were the only indication that the hotel was older

Posted by , from Little Rock on Jul 14, 2019

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4 out of 5
nice area for price kdjfwoefjekiwjefwjefjwoeweknb wefiejeiwjfdiqewe jefwjefwejfwefnwefwefwefjwefnwejewj

Posted by , from Memphis on May 22, 2019

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5 out of 5
Staff...pricelocation...clean condition...bar..pool..food offering....did i mention the great staff

Posted by on Apr 22, 2019

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2 out of 5

Posted by on Apr 15, 2019

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5 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 9, 2019 by Management

Thank you for the rating.

3 out of 5
Great amenities but the room is very small feels very uncomfortable and you can hear everything your neighbors are doing . Had random people knocking at my door then running away in the morning which was distribuing. Also the shower was clogged leaving the water to rize like I was running bath. The breakfast was mediocre and the staff in the breakfast section took forever to acknowledge and seat me. Also they were complaining about recent break ins for guests cars . I personally did not have an attack in but there was an alleged attract the night before .

Posted by on Jan 22, 2019

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4 out of 5
This was a very nice hotel in a somewhat questionable area. It looked recently updated and was very clean. The restaurant served some food at the bar but was only open for a breakfast buffet.????? We were told the kitchen had been renovated recently but was not yet staffed.????? The room was very nice and clean. Our only complaint about the room was we are still waiting for hot water in the shower. It never got any more than lukewarm. All of the staff was very nice, friendly and helpful. They did seem to be somewhat understaffed. Our room never got its daily clean up until almost dinner time. When coming back from a long sightseeing day, we really didn't want to sit in the lobby until they finished our room. All things considered, it was really nice and I think would be worth another try if the problems are addressed.

Posted by , from Hilton Head, SC on Sep 22, 2018

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About the Crowne Plaza Memphis East

Location 2625 Thousand Oaks Blvd, Memphis, TN 38118

Property Features

Crowne Plaza Memphis East offers its guests an indoor pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Memphis East. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Self parking is free. This 3.5-star Memphis hotel is smoke free.

  • 1 building
  • 319 guestrooms or units
  • 13 levels
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (13.1 km / 8.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Crowne Plaza Memphis East offers 319 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Blue Shoe Bar and Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 11.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Memphis
  • Memphis Hotel
  • Crowne Plaza Memphis East Hotel
  • Crowne Plaza Memphis East
  • Crowne Plaza Memphis Memphis
  • Crowne Plaza Memphis East Hotel
  • Crowne Plaza Memphis East Memphis
  • Crowne Plaza Memphis East Hotel Memphis

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.