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"GREAT PEOPLE. Wonderful hotel, great location. Staying again " More

By a verified traveler on Tue 16 Feb 2021

Hotel Description

3.5-star hotel near AutoZone Park

Downtown Memphis stay

You'll be steps from AutoZone Park and within a 10-minute walk of FedEx Forum with a stay at this Downtown Memphis hotel. Beale Street and Orpheum Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Express check-out, luggage storage, and wedding services are also on offer.

Free Internet, LED TVs

The 280 guestrooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and room service. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$148* Per night/room Apr 18 - Apr 19

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Corner

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Corner King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Memphis Downtown ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Memphis Downtown

Everyone (11) Couples (5) Family (4)
5 out of 5
GREAT PEOPLE. Wonderful hotel, great location. Staying again

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by GM Dave

Hello! Thank you for the kind words! I have shared them with our team. We appreciate you staying with us and look forward to welcoming you back. Until then, take care.

5 out of 5

Posted by on Aug 5, 2020

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Comment from Hotel Management

Aug 11, 2020 by GM Dave

Thank you for the 5 of 5 rating. We hope you enjoyed your visit to Memphis!

3 out of 5
The front desk and valet staff were very helpful and extremely pleasant to deal with. After fees and taxes over $200 for one night which isn’t so bad but a complimentary breakfast would have been nice. $9.00 a head for continental breakfast. ( cereal, coffee, sweet-rolls, fruit) The maid staff knocked on our door at 8:30 a.m. and woke us up to tell us check out was at 11:00. Completely unnecessary. We had a late night which was the entire reason for staying there. The location is really good, walked every wear we needed to go.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Jan 29, 2020 by Candace

Thank you for your review of your recent experience at our hotel. We sincerely apologize that every part of your stay was not as you anticipated. We will share your comments with our team as we work to evolve the guest experience. Thank you once again for your feedback.

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 17, 2019 by Candace

Thank you for your feedback.

5 out of 5

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Candace

Thank you for your feedback.

4 out of 5
The Double Tree was a nice hotel, a bit dated. Beds were comfortable. Location to trolly cars and Beale Street were walking distance, only 3 blocks away. Have not stayed in a hotel where we had to pay for breakfast. Buffet was $15 and continental was $7. Went down to Beale Street to eat. The staff was wonderful and very helpful. Over all it was a good choice for us for the price

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 18, 2019 by Candace

Thank you for your feedback.

5 out of 5
Easily accessible clean and friendly staff would visit again

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 18, 2019 by Candace

Thank you for sharing your comment about your stay. We really appreciate your business! Come again soon.

4 out of 5
Everyone was very nice here. We did have to call downstairs because we had no extra toilet paper (and did not start with a full roll) and had no coffee for the coffeemaker.

Posted by , from Little Rock on Oct 5, 2019

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Comment from Hotel Management

Oct 10, 2019 by Candace

Thank you for your feedback. We sincerely apologize that your amenities were not replenished appropriately. Your feedback will be shared with our housekeeping department to prevent such issues from occurring again. Thank you for making us aware.

2 out of 5
I can’t believe Hilton would have their name on a property like this one. Needs a make over. Tv in room didn’t work. Dirty carpet. Tiles in Bathroom coming off the walls. Front desk could be more attentive. At the front desk you are ignored for the computer screen. All other staff were very nice. I have allergies to lavender and all they had in the bathroom was lavender soaps and lotion. They do not have plain soap for patrons. I will never to back to this hotel again. Sry disappointed for the price.

Posted by on Sep 4, 2019

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2 out of 5
Room wasn’t ready at check-in. Room was warm air wasn’t working properly. Staff was not friendly nor helpful.

Posted by on Jul 15, 2019

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About the DoubleTree by Hilton Memphis Downtown

Location 185 Union Ave, Memphis, TN 38103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Memphis Downtown. For a fee, parking is available. This 3.5-star Memphis hotel is smoke free.

  • 280 guestrooms or units
  • 10 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Memphis Downtown offers 280 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs available
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

DoubleTree by Hilton Memphis Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets: USD 75.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 15 per person (approximately)
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 50 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Memphis Downtown
  • DoubleTree Hilton Memphis Downtown
  • DoubleTree Memphis Downtown
  • Hilton DoubleTree Memphis Downtown
  • Hilton Memphis Downtown
  • Memphis Downtown DoubleTree
  • Doubletree By Hilton Memphis Downtown Hotel Memphis
  • Doubletree Memphis
  • Memphis Doubletree
  • DoubleTree Hilton Memphis Downtown Hotel
  • Doubletree By Hilton Memphis
  • DoubleTree by Hilton Memphis Downtown Hotel
  • DoubleTree by Hilton Memphis Downtown Memphis
  • DoubleTree by Hilton Memphis Downtown Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.