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"The bed is comfortable. Like the recliner. The room was spacious. Latoya was nice enough to give me a ground floor near the lobby.The kitchen floor wa ... " More

By a verified traveler on Tue 03 Mar 2020

Hotel Description

Memphis hotel in White Station area

In Memphis

Your stay at this White Station hotel places you within 2 miles (3 km) of Opera Memphis and Lichterman Nature Center. University of Memphis and Theatre Memphis are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and safes. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$70* Per night/room Apr 7 - Apr 8

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America - Memphis - Germantown West ratings based on 15 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Extended Stay America - Memphis - Germantown West

Everyone (3) Couples (1) Family (3)
5 out of 5
The bed is comfortable. Like the recliner. The room was spacious. Latoya was nice enough to give me a ground floor near the lobby.The kitchen floor was sticky. Low water pressure in the shower

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 4, 2020 by Hotel Management

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from Latoya. We will share your compliments with her. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5
Marquisha is very friendly & professional. The rooms are comfortable & clean

Posted by on Feb 29, 2020

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Comment from Hotel Management

Feb 29, 2020 by Hotel Management

Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as the service delivered by Marquisha. We will be sure to share your kind compliments with her. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management

1 out of 5
There was hair on the sheets, no towels and the cabinet in the kitchen was hanging off the hinges. When I went to talk to the staff I waited over 15 minutes at the front desk.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Hotel Management

We sincerely apologize for the difficulties you encountered in your room. It was very disappointing to read about the housekeeping and maintenance issues which made your stay uncomfortable. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are taken by the respective teams to ensure we deliver much better future guests’ experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management

4 out of 5
The hotel is located by an rxpress way. So convenient

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 28, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you found our location ideal for your needs, and we look forward to welcoming you back soon. Sincerely, Hotel Management

4 out of 5
Stayed in a unit with a kitchenette, only the small eye worked, to small of a burner to actually cook on. Liked the walk in shower. No real breakfast was available

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 6, 2019 by Hotel Management

Thank you for choosing Extended Stay America. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had here. Your feedback regarding the burner and our breakfast offerings will be used to deliver better guest experiences going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

4 out of 5

Excellent accomodation for the price.

Pros: Everything about this hotel and location were just fine.
Cons: Not a think!
Location: Very close to a main avenue with plenty of restaurants and services. The hotel however is on a quiet street.
This is a pleasant hotel in pleasant surroundings, close to a Walgreens and a Kroger's market. The front desk staff were friendly and accomodating. They supplied me with kitchen equipment immediately, and directed me to the Kroger's, one of the best I've ever been in. However, I came to this location from the earlier location I had booked - same hotel chain "Extended Stay America - Memphis" on America Way, about 4 miles away. THAT location is a total slum and should not be part of the travelocity family. It was in a dangerous area, and I felt completely unsafe. I am working with Travelocity now to get my fee for that location refunded, because it was completely misrepresented on the site. So do be careful to check the location.

Posted by , from Traveller on Feb 10, 2018

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Comment from Hotel Management

Feb 12, 2018 by Hotel Management

Tamara, we are pleased to see you had a great stay with us at our location and loved the value we offer. We strive to ensure all our guest enjoy their home-like stay, and your comment encourages us that we are doing things right. On the other side, we are sorry for the difficulties you had with our another property. We hope the positive aspects of your stay with us will bring you back to us the next time you are in Memphis. Sincerely, Hotel Management

1 out of 5

what i get for trying to save a couple of dollars

Pros: Free Internet
Wow..where to start. I'm just going to list what was wrong: had to wait on front desk attendant to finish her cigarette before getting helped (walked right by her while walking in because she was out front, lighting it up and on the phone), room key didn't work on first try and had to go back down to get it redone, cigarette burn on my sheets, bathroom smelled like smoke at night (someone was smoking for sure), woke up to banging and bed was uncomfortable. Overall, the experience was very negative. The room didn't feel clean from the moment I walked in. I should have spent a few more dollars and enjoyed my sleep.

Posted by on Apr 29, 2012

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1 out of 5

WARNING: DO NOT STAY THERE

Pros: nasty, bedbugs
Cons: Nothing close, No free Internet, Noisy, Poor breakfast, nasty, bedbugs
Omg its so nasty in there, it is a nightmare, that place need to be shut down. its dirty,smell,bloody sheet, don't forget the cigarette hole and bed bugs in your bed sheets as well., I cancel my room the same day...please do yourselves a favor don't stay there, or you will regret it.

Posted by on May 6, 2011

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3 out of 5

Good Value.

Not much else to say...a decent value. It's a budget hotel, so I don't expect a lot.

Posted by , from Houston, Texas on Feb 7, 2011

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1 out of 5

Worst experience I have ever had in a hotel

I will never stay at an Extended Stay again. I stayed at both the Poplar and Cordova location and they were both very dirty. The Poplar location had the rudest and most disrespectful hotel night clerk that I have ever experienced.

Posted by , from Dallas on Feb 3, 2011

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About the Extended Stay America - Memphis - Germantown West

Location 6325 N Quail Hollow Rd, Memphis, TN 38120

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America - Memphis - Germantown West also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Memphis hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (19.4 km / 12.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Extended Stay America - Memphis - Germantown West offers 104 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Memphis Quail Hollow
  • Extended Stay America Quail Hollow
  • Extended Stay America Quail Hollow Hotel
  • Extended Stay America Quail Hollow Hotel Memphis
  • Extended Stay America Memphis Germantown West Hotel
  • Extended Stay America Germantown West Hotel
  • Extended Stay America Memphis Germantown West
  • Extended Stay America Memphis Germantown West
  • Extended Stay America Germantown West
  • Memphis Extended Stay America - Memphis - Germantown West Hotel
  • Extended Stay America Memphis Quail Hollow
  • Extended Stay America Memphis Germantown West Hotel
  • Extended Stay America Germantown West Hotel
  • Hotel Extended Stay America - Memphis - Germantown West Memphis
  • Hotel Extended Stay America - Memphis - Germantown West
  • Extended Stay America - Memphis - Germantown West Memphis
  • Extended Stay America - Memphis - Germantown West Hotel
  • Extended Stay America - Memphis - Germantown West Memphis
  • Extended Stay America - Memphis - Germantown West Hotel Memphis

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.