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"Front Customer Service was Awesome. However in room 300 the toilet didn’t work properly which is a issue due to Covid-19 and staff not entering room ... " More

By a verified traveler on Thu 25 Feb 2021

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Hotel Description

Hotel perfectly located for exploring Germantown

Heart of Germantown

At this Germantown hotel, you'll be within half a mile (1 km) of Tennessee Shakespeare Company and 3 miles (5 km) of Baptist Memorial Hospital-Collierville. Carriage Crossing and Cameron Brown Park are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Enjoy the spa tub and free perks like buffet breakfast and free self parking. A business center, free WiFi in public areas, and a snack bar/deli are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$90* Per night/room Oct 19 - Oct 20

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairfield Inn & Suites By Marriott Memphis Germantown ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fairfield Inn & Suites By Marriott Memphis Germantown

Everyone (5) Couples (1) Family (2)
4 out of 5
Front Customer Service was Awesome. However in room 300 the toilet didn’t work properly which is a issue due to Covid-19 and staff not entering room for safety. The breakfast bar had rotten Bananas for 2 days. Grab and go breakfast need to be freshen up each morning.

Posted by on Feb 25, 2021

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Comment from Hotel Management

Mar 12, 2021 by Chad, GM

Thank you for the feedback - I am sorry to hear that the stay wasn't perfect and I hope you'll give us another chance in the future.

4 out of 5
Room adequate o micro wave that would have been nice

Posted by on Dec 7, 2020

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Comment from Hotel Management

Dec 7, 2020 by Chad, GM

Thank you for the review! I'm glad you enjoyed your stay. We do have microwaves in our Suites as an option. We hope to see you again soon!

5 out of 5
I like it here...definitely will stay again...the checkin process was easy...btw ....even tho you pay online, u still have to slide a card for $20 for incidentals...the front desk clerk said it'll go back after you check out...The hotel is off in the cut, in the decent part of town...mostly all food places are closed at 11 o'clock pm btw...everything was clean smelled fresh...i still brought my cleaning supplies though...breakfast is pastries...fruit and sausage biscuits...so be prepared for that....over all

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 9, 2020 by Angela Greer Front Office Supervisor

Thank you for being our guest and we are glad that you enjoyed your stay. We hope to see you again soon.

4 out of 5

Posted by on Aug 5, 2020

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1 out of 5
Hot tub was broken and water was left standing in the bathtub because it was sunk down and unable to drain. Lady at the front desk was rude. The iron was dirty and I ruined a brand new white shirt. The carpet in my room was quite dirty.

Posted by on Jan 12, 2020

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4 out of 5
I liked the friendly staff. I was not too pleased with the cleanliness of the carpet. Also, the sheets were very rough feeling with fur balls.

Posted by on Nov 10, 2019

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5 out of 5
The property was very clean and the breakfast was awesome. Also had very friendly staff.

Posted by on Oct 14, 2019

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5 out of 5

Posted by on Aug 22, 2019

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5 out of 5
Very nice, room excellent, staff very friendly. Room excellent value!!

Posted by , from Atlanta, Georgia on Nov 25, 2018

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2 out of 5

Smelly & train noise

Sheets were scratchy & rooms smelled of bleach, maybe from closeness to pool.

Posted by on Sep 9, 2015

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About the Fairfield Inn & Suites By Marriott Memphis Germantown

Location 9320 Poplar Pike, Germantown, TN 38138

Property Features

Fairfield Inn & Suites By Marriott Memphis Germantown offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at Fairfield Inn & Suites By Marriott Memphis Germantown. Free self parking is available. This Germantown hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Fairfield Inn & Suites By Marriott Memphis Germantown offers 80 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • Bathrooms are partially open
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Fairfield Inn Marriott Germantown
  • Fairfield Inn Marriott Germantown Hotel
  • Fairfield Inn & Suites By Marriott Memphis Germantown Hotel
  • Fairfield Inn & Suites By Marriott Memphis Germantown Germantown

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.