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4.0 out of 5

"It was just ordinary, no frills and the improvements were just baseline improvements. " More

By a verified traveler on Thu 02 Jan 2020

Hotel Description

4-star hotel near Beale Street

City center retreat

Within a 10-minute walk of this Downtown Memphis hotel, you'll find AutoZone Park and Beale Street. FedEx Forum and Orpheum Theatre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Dry cleaning, luggage storage, and concierge services are also on offer.

Free WiFi, comfy beds

The 58 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and MP3 docks.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Napoleon, Ascend Hotel Collection ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Napoleon, Ascend Hotel Collection

Everyone (3) Couples (1) Family (2)
3 out of 5
It was just ordinary, no frills and the improvements were just baseline improvements.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Denise C

Thanks so much for staying with us

5 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 9, 2019 by Denise C

Thank you

5 out of 5
In the heart of downtown Memphis, we were able to walk to several interesting venues. Great hotel! Super clean, beautiful property, comfortable room, and the friendliest staff I have ever met at any hotel. Valet service was friendly and prompt, and everyone at the front desk was delightful! Keeping it on my travel list for Memphis.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 22, 2019 by Denise C

Thanks so much. We love hearing about your experience and look forward to seeing you again.

2 out of 5

Could be better

Pros: It was close to where I was conducting my business.
Cons: Get a real valet
Location: Streets were very empty at night.
When I checked in the valet was of no help. Basically he sat there and watched me struggle with my luggage and then seemed disappointed that I wanted to utilize the valet parking. He was so lazy he didn't work up a ticket so I got free valet parking. Although I was concerned that they could not find my car. When I arrived at 7:30 PM the cafe/bar was closed already. Breakfast in the AM cost $18 and really only had four choices.

Posted by , from NOLA on Apr 16, 2017

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Comment from Hotel Management

Apr 18, 2017 by Denise C

Thank you so much for your comments Gary. We appreciate hearing from our guests regarding their experiences. We apologize for the lack of service you received from the valet. Unsure when you checked in, we will have to look into the bar closing, it should be open except on Sundays. We will get this taken care of. We hope you will return and stay with us again.

5 out of 5

Memphis, Hotel Napoleon

An amazing hotel in a perfect location with a wonderful staff. This hotel is in the middle of everything you would want to do in downtown. The trolley line runs a block away taking you to most of the attractions, but really you can just walk. The hotel itself is wonderful and clean. The staff was very friendly, and I mean every single person not just the front desk. Every person in the hallways and elevator asked about our stay and thanked us for staying we them. The staff knows the area and made excellent recommendations for outings and restaurants. One of our favorite vacations to date.

Posted by , from Georgia on Oct 22, 2016

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Comment from Hotel Management

Oct 24, 2016 by Denise Chapman DOS

Thank you so much for your time in writing your response. We appreciate the positive feedback and sharing it with others. We look forward to having you as our guest again

About the Hotel Napoleon, Ascend Hotel Collection

Location 179 Madison Ave, Memphis, TN 38103

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. The business-friendly Hotel Napoleon, Ascend Hotel Collection also features a 24-hour fitness center, coffee/tea in a common area, and concierge services. Parking is available for a fee. This 4-star Memphis hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 5 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Memphis Intl. Airport (MEM) (15.7 km / 9.7 mi)
  • Train station: Memphis Central Station (2.9 km / 1.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Napoleon, Ascend Hotel Collection offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Luna Restaurant & Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 10
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay
  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Valet parking fee: USD 28.00 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Winchester Hotel Memphis
  • Hotel Napoleon Memphis
  • Napoleon Memphis
  • Napoleon, Ascend Collection
  • Hotel Napoleon, Ascend Hotel Collection Hotel
  • Hotel Napoleon, Ascend Hotel Collection Memphis
  • Hotel Napoleon an Ascend Hotel Collection Member
  • Hotel Napoleon, Ascend Hotel Collection Hotel Memphis
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.