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Sheraton Memphis Downtown Hotel

4-star property
250 N Main St, Memphis, TN 1-855-201-7819
3.6 out of 5
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See all 18 travelocity Reviews

"Property needs to be updated. Stains on the floor and needs to be brought up to date. For it to connected to the convention center it is not up to dat ... " More

By a verified traveler on Sun 02 Oct 2022

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Hotel Description

4-star hotel near Renasant Convention Center, connected to the convention center

Central Memphis getaway

You'll be steps from Renasant Convention Center and within a 10-minute walk of Fire Museum of Memphis with a stay at this Downtown Memphis hotel. Orpheum Theatre and FedEx Forum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A snack bar/deli, express check-out, and dry cleaning are also on offer.

Traditional Room, 2 Double Beds, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$125* Per night/room Jun 18 - Jun 19

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Memphis Downtown Hotel ratings based on 18 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (10) Couples (1) Family (3)
4 out of 5

Posted by on Oct 30, 2022

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3 out of 5
Property needs to be updated. Stains on the floor and needs to be brought up to date. For it to connected to the convention center it is not up to date.

Posted by on Oct 2, 2022

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Comment from Hotel Management

Oct 4, 2022 by General Manager

Dear Amanda,Thank you for your recent stay, and we appreciate you taking the time to share your insightful comments. We're sorry to hear that you were disappointed with some aspects of your visit. Your feedback regarding any updates needed is gratefully received and allows us to constantly review guest satisfaction and where improvements could be made. We hope to have the opportunity to impress you the next time you're in the area.

1 out of 5

Posted by on Dec 28, 2021

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4 out of 5
Everything was great. Nice room, great rate, friendly staff, and very convenient. My only complaint is that my room only had decaf coffee, and no regular coffee. Not that big a deal. I'll be back. Valets were very friendly and accommodating.

Posted by , from GIDEON on Nov 8, 2021

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4 out of 5

Posted by , from GIDEON on Nov 7, 2021

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5 out of 5
The hotel location is conveniently located near highways, without the noise, and local downtown restaurants. Gym and pool were very nice.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Sep 2, 2021 by John W

Dear Anonymous, Thank you for taking the time to share your review. We look forward to another opportunity to serve you!

2 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

May 19, 2021 by John W

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5
Such a nice hotel, we stayed an additional weekend.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 17, 2021 by John W

Dear Anonymous, Thank you for your feedback. We pride ourselves on providing a memorable experience for all of our guests and we look forward to another opportunity to serve you!

1 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 15, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your feedback.

5 out of 5
Great location. Beautiful building. Incredible atmosphere.

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 7, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

About the Sheraton Memphis Downtown Hotel

Location 250 N Main St, Memphis, TN 38103

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. The business-friendly Sheraton Memphis Downtown Hotel also features a 24-hour fitness center, dry cleaning/laundry services, and express check-out. For a fee, parking is available. This 4-star Memphis hotel is smoke free.

  • 600 guestrooms or units
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Memphis Downtown Hotel offers 600 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:00 AM.

Crossroads Tavern & Grill - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.

This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24.95 per person
  • Valet parking fee: USD 29 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Memphis Downtown Sheraton
  • Sheraton Hotel Memphis Downtown
  • Sheraton Memphis Downtown
  • Sheraton Memphis Downtown Hotel
  • Sheraton Memphis Hotel Memphis
  • Sheraton Memphis Downtown Hotel Hotel
  • Sheraton Memphis Downtown Hotel Memphis
  • Sheraton Memphis Downtown Hotel Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.