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"Great location. Beautiful building. Incredible atmosphere. " More

By a verified traveler on Fri 04 Oct 2019

Hotel Description

4-star hotel near Fire Museum of Memphis, connected to the convention center

Central Memphis getaway

With a stay at this Downtown Memphis hotel, you'll be within half a mile (1 km) of Fire Museum of Memphis and 2 miles (3 km) of Orpheum Theatre. Beale Street and FedEx Forum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, comfy beds

The 600 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and room service.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Memphis Downtown Hotel ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (11) Couples (1) Family (1)
1 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 15, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your feedback.

5 out of 5
Great location. Beautiful building. Incredible atmosphere.

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 7, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you.

5 out of 5
Location was great quite,clean,and friendly .the rooms were nice but the bed was a little to soft but nice

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 12, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5
Great location close to everything. Trolly is located right out side.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by John W

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you!

2 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by John W

Dear Anonymous, Thank you for taking the time to share your review. We pride ourselves on providing a memorable experience for all of our guests and I am so sorry we failed you. We look forward to another opportunity to better your experience should your travels bring you back to Memphis!

4 out of 5
I loved the property’s location. Staff was very pleasant and accommodating. The only issue I had was I had to keep having my key cards changed out due to them failing after the night. The next day the key would not work, once making myself and my daughter go to the front desk in our swimsuit attire, and then the next day after going out to eat with my family, arriving late, had to go BACK to the front desk to receive new keys. I spoke with two different “supervisors” and not one offered any time of service, discount for the inconvenience. This was disappointing because it wasn’t like walking downstairs to the front desk and immediately receiving assistance, there were a line of people both time meaning we had to stand there.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by John W

Dear Tan, Thank you for taking the time to share your review. You will be pleased to hear that we will be updating all of locks in a few months. We truly appreciate your business and look forward to another opportunity to serve you!

3 out of 5
Room not properly cleaned or restocked. Bathrooms were dirty and floor not vacuumed.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by John W

Dear Anonymous, Thank you for sharing. We will do our best to improve your experience should your travels bring you back our way!

2 out of 5
We had a room that was awkwardly shaped. Couldn’t really see the TV. The view was of the building next to us and the tips of the MM bridge and the tip of the Bass Store. Besides that, our room was not cleaned. We asked the front desk to have our room cleaned and it was not done. On our 2nd night, we had one bath towel and a hand towel. Back late at night, we couldn’t wait to get new towels. The coffee maker was missing a part and we could t make coffee. We finally got the part, but the next day, only had one cream and no stirrers. Very disappointed with our stay at the Sheraton. Expected better from them,

Posted by , from New Memphis , on Oct 30, 2018

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Comment from Hotel Management

Oct 31, 2018 by John W

Dear M, Thank you for taking the time to share your review. We pride ourselves on providing a memorable experience for all of our guest and I am very disappointed to hear that we failed you. We truly appreciate your business and look forward to another opportunity to better your experience should your travels bring you back to Memphis!

5 out of 5

Dr

Great Hotel, but the bed was very hard. Could not fall asleep for two nights.

Posted by on Aug 19, 2018

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Comment from Hotel Management

Aug 20, 2018 by John W

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you.

About the Sheraton Memphis Downtown Hotel

Location 250 N Main St, Memphis, TN 38103

Renovations + Closures

The following facilities or services will be unavailable from September 29 2020 to January 2 2021 (dates subject to change):

  • Fitness facilities
  • Swimming pool

Property Features

Sheraton Memphis Downtown Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Sheraton Memphis Downtown Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4-star Memphis hotel is smoke free.

  • 600 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Memphis Intl. Airport (MEM) (17.2 km / 10.7 mi)
  • Train station: Memphis Central Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Memphis Downtown Hotel offers 600 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Crossroads Tavern - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Valet parking fee: USD 29 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Memphis Downtown Sheraton
  • Sheraton Hotel Memphis Downtown
  • Sheraton Memphis Downtown
  • Sheraton Memphis Downtown Hotel
  • Sheraton Memphis Hotel Memphis
  • Sheraton Memphis Downtown Hotel Hotel
  • Sheraton Memphis Downtown Hotel Memphis
  • Sheraton Memphis Downtown Hotel Hotel Memphis

You should know

  • Pool access available from 6:30 AM to 10:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.