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Sonesta ES Suites Memphis

3-star property
6141 Poplar Pike, Memphis, TN 1-855-201-7819
4.4 out of 5
Excellent!
See all 20 travelocity Reviews

"Room was spacious. No shampoo or soap in shower! Kept getting locked out when room key didn’t work! " More

By a verified traveler on Thu 27 Apr 2023

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Hotel Description

3-star guestrooms with kitchens

In Memphis

Within 6 miles (10 km) of this hotel, you'll find Audubon Park and University of Memphis. Also within 9 miles (15 km) are Children's Museum of Memphis and Sky Zone.

Fitness center

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls. There's a gym on site, and a 24-hour front desk and dry cleaning are also provided.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$89* Per night/room Sep 30 - Oct 1

Suite, 2 Bedrooms, Accessible, Kitchen (Tub)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms (Loft)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Roll in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sonesta ES Suites Memphis ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta ES Suites Memphis

Everyone (9) Couples (1) Family (8)
1 out of 5
Our room was nasty. Carpet was stained and the bathroom was filthy. There was black mold growing in the shower and on the ceiling. Sonesta used to be a nice place to stay at a reasonable price. This is no longer the case. The only reason we stayed is because they charge before you even see the room and then there are no refunds. Definitely do not recommend staying here.

Posted by on Sep 9, 2023

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Comment from Hotel Management

Sep 10, 2023 by Hotel Manager

Thanks for taking the time to leave your feedback, Sara. Unfortunately it looks like we missed the mark on several areas. Rest assured this will be addressed with our staff and these issues will be resolved.

4 out of 5
Room was spacious. No shampoo or soap in shower! Kept getting locked out when room key didn’t work!

Posted by on Apr 27, 2023

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Comment from Hotel Management

May 9, 2023 by Hotel Management

Dear valued guest,Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us improve the quality of our services.While we are glad to hear that your stay with us was okay, we would like to assure you that we are constantly striving to exceed our guests' expectations and provide them with an exceptional experience.We hope to have the opportunity to welcome you back in the future and show you the improvements we have made based on your feedback.Thank you for choosing our hotel for your stay.Best regards,Guest Relations Manager

5 out of 5
It was very neat, cute & quaint, I really enjoyed my stay!

Posted by on Aug 23, 2021

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4 out of 5
I like that it had gated entry, full kitchen and friendly staff

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 25, 2021 by Fred GM

thanks for being our guest

4 out of 5

Posted by on Dec 3, 2019

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Comment from Hotel Management

Jan 7, 2020 by Fred GM

thanks for being our guest

5 out of 5

Posted by on Nov 23, 2019

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Comment from Hotel Management

Jan 7, 2020 by Fred GM

thanks for being our guest

4 out of 5

Posted by on Oct 22, 2019

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5 out of 5

Posted by on Oct 7, 2019

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5 out of 5
As always, awesome lodging. Slept amazing!! Room was huge and roomy.

Posted by on Oct 5, 2019

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4 out of 5
The room I stayed in was nice and clean and the bed was extremely comfortable. I will stay there again.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 29, 2019 by sonesta

Anonymous, Thanks for the positive feedback! It's great to know your stay with us at Sonesta ES Suites in Memphis Tennessee was as good as we had hoped it would be. We're looking forward to having you again as our guests! Sincerely, General Manager- Monique Taplin

About the Sonesta ES Suites Memphis

Location 6141 Poplar Pike, Memphis, TN 38119

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 780 square feet (72 square meters) and includes conference space. A fitness center, barbecue grills, and a vending machine are also featured at Sonesta ES Suites Memphis. Self parking is free. This 3-star Memphis hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 780 sq ft of conference space
  • 72 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sonesta ES Suites Memphis offers 105 accommodations with washers/dryers and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas and include double sofa beds. Pillowtop beds feature Egyptian cotton sheets. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per week, plus a deposit of USD 150 per stay
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit/debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Marriott Hotel Memphis East
  • Residence Inn Marriott Memphis East
  • Residence Inn Memphis East
  • Residence Inn Marriott Memphis East Aparthotel
  • Sonesta ES Suites Memphis Aparthotel
  • Residence Inn by Marriott Memphis East
  • Sonesta ES Suites Memphis
  • Residence Inn Memphis East Hotel Memphis
  • Sonesta ES Suites Memphis Hotel
  • Sonesta ES Suites Memphis Memphis
  • Sonesta ES Suites Memphis Hotel Memphis

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.