"Room was spacious. No shampoo or soap in shower! Kept getting locked out when room key didn’t work! " More
In Memphis
Within 6 miles (10 km) of this hotel, you'll find Audubon Park and University of Memphis. Also within 9 miles (15 km) are Children's Museum of Memphis and Sky Zone.
Fitness center
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls. There's a gym on site, and a 24-hour front desk and dry cleaning are also provided.
Sep 10, 2023 by Hotel Manager
Thanks for taking the time to leave your feedback, Sara. Unfortunately it looks like we missed the mark on several areas. Rest assured this will be addressed with our staff and these issues will be resolved.
May 9, 2023 by Hotel Management
Dear valued guest,Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us improve the quality of our services.While we are glad to hear that your stay with us was okay, we would like to assure you that we are constantly striving to exceed our guests' expectations and provide them with an exceptional experience.We hope to have the opportunity to welcome you back in the future and show you the improvements we have made based on your feedback.Thank you for choosing our hotel for your stay.Best regards,Guest Relations Manager
Jul 25, 2021 by Fred GM
thanks for being our guest
Jan 7, 2020 by Fred GM
thanks for being our guest
Jan 7, 2020 by Fred GM
thanks for being our guest
Sep 29, 2019 by sonesta
Anonymous, Thanks for the positive feedback! It's great to know your stay with us at Sonesta ES Suites in Memphis Tennessee was as good as we had hoped it would be. We're looking forward to having you again as our guests! Sincerely, General Manager- Monique Taplin
A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 780 square feet (72 square meters) and includes conference space. A fitness center, barbecue grills, and a vending machine are also featured at Sonesta ES Suites Memphis. Self parking is free. This 3-star Memphis hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking
Sonesta ES Suites Memphis offers 105 accommodations with washers/dryers and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas and include double sofa beds. Pillowtop beds feature Egyptian cotton sheets. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.