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"We liked the unique peacock's, the beautiful courtyard, nice refreshing pool.. The staff was always friendly, great room service. The neighbors were
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Hotel Palacio Maya ratings based on 2 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel Palacio Maya
Everyone (1)Family (1)
3 out of 5
We liked the unique peacock's, the beautiful courtyard, nice refreshing pool.. The staff was always friendly, great room service. The neighbors were loud and the room was not very sound proof. We did not get but 3 small bottles of water in 7 days for 2 people. We only recieved one package of coffee and were told we would have to pay for any more during our stay.. They may want to stop events by 10 pm so other guests can sleep. Otherwise, we were impressed with such a beautiful hotel, centrally located and within walking distance to many places.
Posted by a verified traveler on Dec 21, 2019
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Comment from Hotel Management
Dec 30, 2019
by palacio maya
thank you, your opinion is very import to us.
5 out of 5
Beautiful hotel. Everything is brand new, and the staff were so friendly and helpful. The rooms are clean and comfortable, and have a mini fridge and coffee pot. Everything is well cared for. The grounds of the hotel include a lovely garden with hammocks and chairs, and there is a very nice pool, a bar, and live peacocks that live there and walk around. Be prepared for a little walk to Plaza Grande, it’s 10-15 minutes on foot. This hotel was an excellent value and a pleasure to stay in. I hope we’ll be back soon.
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Frequently Asked Questions
Hotel Palacio Maya is 5.5 mi (16-min drive) away from the Mérida International Airport (MID) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hotel Palacio Maya.
Free breakfast isn't offered at Hotel Palacio Maya, but buffet breakfast is offered for a fee of between MXN 169 and 199 for adults, MXN 99 and 99 for children. It's available every day from 7:00 AM to noon.
No, there is no casino at this hotel, but Casino La Cima (20-min walk) and Diamonds Casino (6-min drive) are nearby.
Check-in start time: 3:00 PM; Check-in end time: anytime.
This hotel offers free self parking.
Hotel Palacio Maya features an indoor pool, an outdoor pool, and a children's pool.
Hotel Palacio Maya is home to BALAM, which features local and international cuisine and garden views.
There are no spa services available at this hotel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.