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4.2 out of 5

"The people who work at this Hotel take real pride in what they do servicing the guests, they will go out of their way to make you happy and cheerfully ... " More

By a verified traveler on Wed 21 Nov 2018

Hotel Description

3.5-star beachfront property near Xcambó

On the beach

You'll be 3.9 mi (6.3 km) from Xcambó with a stay at this Telchac Puerto property.

All-inclusive

This smoke-free property features a private beach, a nightclub, and 2 restaurants. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Balconies, Smart TVs

In addition to Smart TVs with cable channels, the 147 guestrooms offer balconies and coffee/tea makers. Down comforters, ceiling fans, and safes are also available.

Standard Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$135* Per night/room Jun 26 - Jun 27

Premium Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Double Room, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reef Yucatan All Inclusive Hotel and Convention Center ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Reef Yucatan All Inclusive Hotel and Convention Center

Everyone (5)
5 out of 5
The people who work at this Hotel take real pride in what they do servicing the guests, they will go out of their way to make you happy and cheerfully assist you in whatever request you have. I commend the great job from Cecilio, Braulio, Adalberto, Noe, The animation team: Edgar & Nicole, the DJ. On Saturday they brought a comedian and had a show in their auditorium and we had a great time enjoying. Will never forget the awesome treatment, interest and personalized attention to detail we enjoy from this hotel & their staff, will return again. Keep up the great job Reef Yucatan!

Posted by , from Simi Valley CA. on Nov 21, 2018

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Comment from Hotel Management

Nov 26, 2018 by Rooms Division Manager

We feel very happy to know that your stay was extremely pleasant, this indicates that we are on the right path to improve our services every day. Thank you once again for sharing your experiences and hoping to have the opportunity to be able to serve you again.

5 out of 5

Staff were very kind and very hospitable.

Pros: The friendliness of the staff, and the willingness to assist.
Cons: They are currently adding and rennovating.
Staffs were very welcoming and always assisting. They were very kind and made my stay enjoyable.

Posted by on Sep 5, 2018

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Comment from Hotel Management

Sep 7, 2018 by Rooms Division Manager

We feel very happy to know that your stay was extremely pleasant, this indicates that we are on the right path to improve our services every day. Thank you once again for sharing your experiences and hoping to have the opportunity to be able to serve you again.

5 out of 5

Hotel beach pool and staff are to be commended

Pros: Beach, Pool and Staff
Cons: The rooms are sparse but they are renovating
Location: I never left the property
This is my third year to this hotel ad the staff is exemplary

Posted by on Feb 11, 2018

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Comment from Hotel Management

Feb 12, 2018 by ROOMS DIVISION MANAGER

We feel very happy to know that your stay was extremely pleasant, this indicates that we are on the right path to improve our services every day. Thank you once again for sharing your experiences and hoping to have the opportunity to be able to serve you again.

3 out of 5

Hotel is in need of up-date.

Pros: Beach, pool, area of the yucatan.
Cons: Most everything. Staff was very nice.
Food was cold and cheap. Old hotel in need of up date.

Posted by on Mar 8, 2017

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3 out of 5

Nice hotel for a last minute booking

Pros: The staff was wonderful. Overly friendly and very helpful! The pool was very nice and relaxing. It was a beautiful atmosphere.
Cons: The food and alcohol were lower in quality. It worked for what we needed at the time though. The rooms were outdated and beds were very uncomfortable.
Location: The Reef is a little over an hour from both the airport in Merida and the port at Progresso.
My husband and I booked this hotel at the last minute. We were scheduled to take a cruise but missed the ship due to airline struggles. We left on a Monday and the ship was stopping in Progresso on Wednesday. On Monday we flew into Merida and then stayed at the Reef until Wednesday. We knew Carnvial books day excursions to the hotel, which is in part why we picked the Reef. The staff was incredibly helpful from the moment we arrived, which was a relief because it was the first thing to go right that day! The beach had a lot of shells so we spent most of our time at the pool. There is a small hotel gift shop that has a lot of basic necessities. This was really helpful as the airline also messed up and sent my bag to Rio instead of Merida. The gift shop had enough things to help me get by for a few days. It was a quiet atmosphere. At night there were not a lot of people. The only time it seemed full was during the day when the people from a Carnival ship were there.

Posted by , from Ohio on Apr 12, 2015

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About the Reef Yucatan All Inclusive Hotel and Convention Center

Location Km. 35.6 Carretera Progreso-Telchac, Telchac Puerto, YUC 97407

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and local non-alcoholic beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Reef Yucatan All Inclusive Hotel and Convention Center is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Reef Yucatan All Inclusive Hotel and Convention Center like a complimentary children's club, an outdoor pool, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a garden, and a terrace. Self parking is free. This 3.5-star Telchac Puerto property is smoke free.

  • 147 guestrooms or units
  • 3 levels
  • 12 buildings
  • 2 dining venues
  • Built in 1998
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Manuel Crescencio Rejon Intl. Airport (MID) (72 km / 44.7 mi)
  • Parking: Free self parking

Room Amenities

Reef Yucatan All Inclusive Hotel and Convention Center offers 147 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters. Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Smart television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Maalob Hanal - This buffet restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Balche Hanal - Onsite rooftop bar. Open daily.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Fishing on site
  • Beach volleyball on site
  • Kayaking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No elevator (single level property)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Reef Yucatan All Inclusive Hotel and Convention Center

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Reef Yucatan All Inclusive Hotel
  • Reef Yucatan All Inclusive Hotel Miramar
  • Reef Yucatan Miramar
  • Reef Yucatan All Inclusive Hotel Telchac Puerto
  • Reef Yucatan Telchac Puerto
  • Reef Yucatan
  • Reef Yucatan All Inclusive Telchac Puerto
  • Reef Yucatan All Inclusive
  • Reef Yucatan All Inclusive Hotel Convention Center
  • Reef Yucatan Inclusive Telcha

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.