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4.6 out of 5

"Beautiful property, modern, clean, helpful staff. " More

By a verified traveler on Sun 06 Jun 2021

Hotel Description

4-star hotel near Arenia Casino

In entertainment district

Within 3 miles (5 km) of this Mexicali hotel, you'll find Arenia Casino and Sol Children's Museum. Also, Baja California Autonomous University is within 3 miles (5 km) and Gran Plaza Outlets is within 6 miles (10 km).

Dining options, 2 bars/lounges

This hotel features 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the 3 conference rooms, as well as the business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, digital TV

The 176 guestrooms have TVs with digital channels and offer free WiFi and minibars. Other amenities include room service, free bottled water, and hair dryers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$86* Per night/room Jun 27 - Jun 28

Bungalow, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Pool Access, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Bungalow, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Pool Access, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Lucerna Mexicali ratings based on 12 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Lucerna Mexicali

Everyone (6) Couples (2) Family (7)
5 out of 5
Beautiful property, modern, clean, helpful staff.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by Nabil Espinosa

Thank you very much for your comment, it is very nice to know that I enjoy it, we hope to see you soon.

3 out of 5
The lights went out for a couple of hours on our first night then again the next morning

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 19, 2021 by Nabil Espinosa

We are very sorry for the inconvenience, some things were out of our control, the second blackout was to repair the problem of the first, sorry for the inconvenience, we are at your service.

5 out of 5
Perfect customer service. Lovely appointments and spacious rooms. Fast and tasty room service Pleasant happy hour with upscale fare. Beautiful complimentary fresh breakfast Total concern for customer comfort and satisfaction. Every staff person smiles

Posted by on Mar 5, 2020

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5 out of 5

Posted by on Nov 23, 2019

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5 out of 5

Posted by on Nov 11, 2019

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4 out of 5
Sunday brunch was excellent. We had a room with 2 beds (2 adults and a 14 year old) but the beds were very small. The people in the room next to us were very loud until I finally got up around 2am and said something,

Posted by on Nov 5, 2019

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4 out of 5
Bathrooms need more light,rooms smell bad,entry doors not safety,tv not working properly and need more amenities

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 9, 2019 by Nabil Espinosa

Dear guest, thank you for taking the time to write your comments, your opinion is very important for us. i assure you that we will work in improve to offer you a quality service.

5 out of 5
Loved the restaurants and staff. Everyone was so attentive.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by .

Hello dear guest, thank you very much for your excellent comments.

5 out of 5
Atmosphere and customer service. Nice and close to many places to visit restaurants; to casinos next to the hotel; for gamblers who like gambling,,,

Posted by on Jun 4, 2019

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4 out of 5

Posted by on Apr 8, 2019

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Property Features

Hotel Lucerna Mexicali offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite business center. There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hotel Lucerna Mexicali. Self parking is free. Smoking is allowed in designated areas at this 4-star Mexicali hotel.

  • 176 guestrooms or units
  • 6 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Mexicali, Baja California Norte (MXL-General Rodolfo Sanchez Taboada Intl.) (21.4 km / 13.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Lucerna Mexicali offers 176 accommodations with minibars and safes. Televisions come with digital channels. Bathrooms include bathtubs or showers and hair dryers. This Mexicali hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to noon.

Hotel Lucerna Mexicali has 2 restaurants serving breakfast, lunch, and dinner.

Restaurant Mezzosole - This restaurant specializes in Italian cuisine. Open daily.

Cafeteria Los Portales - This restaurant serves lunch and dinner. Open daily.

Bar El Acueducto - Onsite bar. Open daily.

La Capilla Bar - Onsite bar. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Lucerna Mexicali

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The deposit amount is equivalent to 1 night if paid in cash.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Credit card pre-authorization
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 326 for adults and MXN 168 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lucerna
  • Hotel Lucerna Mexicali
  • Lucerna Hotel
  • Lucerna Mexicali
  • Lucerna
  • Lucerna Hotel Mexicali
  • Lucerna Mexicali Hotel Mexicali
  • Hotel Lucerna Mexicali Hotel
  • Hotel Lucerna Mexicali Mexicali
  • Hotel Lucerna Mexicali Hotel Mexicali

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.