- Disliked: Staff & service, property conditions & facilities, room comfort
Checking in the woman at the front desk was extremely rude! Acted as though we were bothering her. We paid extra for the “rock star suite” and the curtains were falling off the rods, noise in the hallway was unbearable and the air conditioner wouldn’t work. I don’t know what rock star would ever want to stay at this place! Only person that was helpful was the door man but even he wanted to make sure we knew he took tips! Oh and someone used our credit card in Tampa and the only place we used it during our trip was at the Clevelander hotel. Beware someone is selling your credit card numbers!