50th birthday girl’s trip
Was disappointed that the room I was promised wasn’t available my present to my self was a balcony room and when I got there they wouldn’t/couldn’t accommodate me. The manager was really apologetic and gave me my resort fees back. Also he walked to the clevandar everyday and got us all drinks. They didn’t have any ice machines on any of the floors so you had to goto the front desk and ask for ice. overall the stay was good EXCELLENT customer service daily they even greeted me by name every time they saw me. Wished that the continental breakfast wasn’t so far but overall it was a good time. I would recommend staying there. You’re a block or so from everything and they give you beach towels which is a huge plus. They made my birthday celebration a great one. Would definitely stay there again next time in Miami.