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4.5 out of 5

"Rooms were clean, nice decor(not to beachy) and surprisingly roomy. The property was a dream, clean, nicely laid out and right on Key Biscayne beach. ... " More

By a verified traveler on Sat 01 May 2021

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Hotel Description

5-star beachfront resort near Crandon Park

Beachfront retreat

Within 12 miles (20 km) of this resort, you'll find Bayside Marketplace and FTX Arena. University of Miami is within 12 miles (20 km) and Lincoln Road Mall is within 16 miles (25 km).

Luxury amenities

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a children's pool and a playground, and supervised childcare is an added bonus.

Jetted tubs, comfy beds

The 402 soundproofed guestrooms offer WiFi and comfy beds. Other amenities include balconies, jetted bathtubs, and flat-screen TVs with cable channels.

Presidential Suite, 2 Bedrooms, Non Smoking, Oceanfront (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Room, 1 King Bed, Balcony, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Resort View (1 Bedroom Residential Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Oceanfront (The Ritz-Carlton Suite)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 King Bed with Sofa bed, Ocean View (1 Bedroom, Residential Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking, Oceanfront (Club Lounge Access)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

The Ritz-Carlton Key Biscayne, Miami ratings based on 34 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton Key Biscayne, Miami

Everyone (5) Couples (1)
3 out of 5

Posted by on May 24, 2021

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5 out of 5
Rooms were clean, nice decor(not to beachy) and surprisingly roomy. The property was a dream, clean, nicely laid out and right on Key Biscayne beach. The Ritz Spa did not dissapoint! Pili(my therapist) was calm and willing to accommodate my changing needs(I previously booked a sea salt scrub with massage but burned my back the day before) she listened to me and immediately suggested a CBD Massage, she had perfect pressure and was a dream! The beach was exceptional here very clean and kept up daily. Only draw back was the food/restaurant or lack of choices was a lil scant, but we are still trying to get over a pandemic. Key Biscayne had enough choice within walking distance that it didn't effect it. Let's talk location, near enough to Miami but without the "Scene" infringing on your relax time and if you want some of the "Miami Scene" it's only a 7 to 8 mile drive! Jus a couple draw backs that didn't effect our stay per say but will add up you costs, daily resort fees have gone up and no free valet/overnight parking even if you staying at The Ritz. Another item NO FREE INTERNET IN THE ROOMS! Only free internet in the common areas and it was a lil sketchy, I'll not deduct from my rating because this Ritz was divine but c'mon, in a busy always connected world they're basicly keep you hostage and keep making you leave the property for simple luxuries that have become a must to some. I was recently to the Ritz Naples(before pandemic) and I had free WiFi in room there.

Posted by on May 1, 2021

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5 out of 5
This was the first time at the Ritz Carlton on Key Biscayne and it was a wonderful trip. I highly recommend this resort for the quality of the property and the staff. Access is very convenient. The location is perfect. Close enough to Miami yet just far enough away to feel like you're out of the city. The resort is managed well and the staff is some of the best that I have encountered anywhere. A special thanks to Boris one of the waiters in the restaurants. He consistently went out of his way to ensure that our stay was absolutely perfect. He is a true star in this organization.

Posted by on Mar 11, 2021

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3 out of 5
We've stayed at a Ritz Carlton on many occasions, especially my husband. We are unsure if its the pandemic, or regional additude...many times we called the front desk, and no one answered the phone. The "ladies and gentleman, serving ladies and gentleman" didnt seem to be present. Although some staff where very accomidating and pleasant, more didn't seem to uphold the Ritz Carlton service, attitude, and presentation. Service was slow, rooms were fine, hallwaya didnt appear to be vacummed. Beautiful beach, facilities, and views...but a little disappointed in service.

Posted by on Mar 1, 2021

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5 out of 5

Posted by on Feb 23, 2019

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5 out of 5

Fantastic hotel!

Beautiful hotel, great pools, restaurants and bars. Fantastic staff. Can't wait to go back!

Posted by , from Los Angeles on Jun 17, 2016

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5 out of 5

very nice

Pros: location location location
Cons: shower flooded
Location: resturants were very nice out side of hotel
shower flooded and would not drain bit gross but very nice room

Posted by , from miami fl on Aug 10, 2015

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4 out of 5

This hotel is very well maintained

Cons: No free Internet
The hotel is beautiful. The rooms are great. The service is excellent. HOWEVER, there is a charge for everything and for me the cost is not what worth it. For example, they charge $32 a day for parking a car; charge for connection to WI-FI; charge for using the computer printer to print our airline boarding pass; and the list goes on. If you're looking for a beautiful place with staff that waits on you hand and foot....and are fine paying for it....I highly recommend.

Posted by on Jun 29, 2012

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5 out of 5

Absolutely beautIful

Pros: Quiet
Cons: Nothing close, No free Internet
The food here is remarkable, the beds are amazing. This place is a dream!!

Posted by , from Dallas, TX on Nov 17, 2011

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5 out of 5

Amazing Exprience

Pros: Quiet, amazing service
Cons: No free Internet
From the moment that my self and my wife arrived at the hotel they were nothing but kind and friendly. Always ready and willing to help and provide us with great location. My self and my wife live very stressful lives as Attorneys so it was the perfect place to just get away and relax. The spa was amazing with the services they provided. The one-on-one attention to your needs left us speechless. We were able to get room service any hour of the night, with the food being fresh rather then frozen. The rooms were clean, and the beach was amazing. My self and my wife are looking forward to going back in 3 months. I would recommend this place to any one that is looking to escape from the stress of life and just get away with there loved one. If you are a person that is looking for the night life of Miami and do not want to deal with the drunk people all hours of the night then this is the place. It is close to the strip and yet away to give you the peace you are looking for when sleeping.

Posted by , from New Jearsy on Oct 14, 2011

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About the The Ritz-Carlton Key Biscayne, Miami

Location 455 Grand Bay Dr, Key Biscayne, FL 33149

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Ritz-Carlton Key Biscayne, Miami you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a spa tub. For a fee, parking is available. This 5-star Key Biscayne resort is smoke free.

  • 1 building
  • 402 guestrooms or units
  • 14 levels
  • 4 dining venues
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton Key Biscayne, Miami offers 402 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels, video-game consoles, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:30 AM.

The Ritz-Carlton Key Biscayne, Miami has 4 restaurants serving breakfast, lunch, and dinner.

Cantina Beach - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Dune Burgers On The Beach - This restaurant specializes in American cuisine and serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Kayaking nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 21
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 40 per accommodation, per night

The resort fee includes:

  • Spa access
  • Beach loungers
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 35 for adults and USD 19 for children (approximately)
  • Fee for in-room wireless Internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 45 per night
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Key Biscayne Miami Ritz-Carlton
  • Key Biscayne Ritz-Carlton
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  • The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.