4/10 Poor
Richard
Feb 17, 2024
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stick to Golf. Not hospitality
The accommodation was quite nice although the carpets were heavily stained. I think the Gold club should stick to golf as their hospitality is shocking. We arrived early as we were meeting friends. Our intention was to arrive early, identify where we are staying and get a taxi into the near by town to meet friends and not having to worry about drinking and driving. I approached one member of staff who was very polite and explained that we were staying and what our intentions were. As i was talking, someone rudely shouted out from an office that check in time isn't until 4pm. Although it clearly states 3pm on the arrival email. After looking at the room location, I went to the bar as being new to the area, I did not have any taxi numbers. I spoke to a member of staff and asked if they could call me a taxi or give me a number so I could ring. I had to ask again as she just stared at me. I asked again and explained that I do not know the area and would like to get a taxi into town and again asked if she had a number or could call one. She again looked at me, eventually saying No. Eventually one of the locals came to my rescue an provided a number. I found a complete lack of hospitality. To not even be able to get a taxi number and the rudeness of check in times.
Richard
Stayed 1 night in Feb 2024