8/10 Good
Gemma
Feb 21, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a family of 5 for 1 night. I booked this hotel as it has a 24hr reception and our flight arrived at night. The hotel looked smart and the staff were pleasant, courteous and efficient. The room was nice and clean and I found the beds comfortable. It was also lovely and quiet. There is a kettle in the family room but you are told to use bottled water in it- why I'm not sure. The tea/coffee cups provided with the kettle weren't completely clean. I also thought that the room for a family of 5 was cramped. I was glad that we were only staying 1 night. Breakfast was nice and was included in our stay. As other reviews will have said, the hotel is a bit further out of Milan city center. I did ask about the shuttle service via email before our stay but was told that we could book a taxi (around 15 euros) to Bignami metro station. This wasn't a problem for our short stay but something to consider for a longer stay. Overall we enjoyed our stay at Neo but if we were to return to Milan I would find something more suitable for the 5 of us.
Gemma
Stayed 1 night in Feb 2024