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"It was clean, quiet and conveniently located. Freeway access and location to city and attractions. " More

By a verified traveler on Wed 27 Nov 2019

Hotel Description

3.5-star hotel near Milwaukee County Zoo

In suburbs

You'll be within 2 miles (3 km) of Milwaukee County Zoo and 6 miles (10 km) of Wisconsin Exposition Center with a stay here. American Family Field is within 6 miles (10 km) and Discovery World is within 9 miles (15 km).

Business services

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi

The 198 guestrooms offer free WiFi, room service, and TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Suite, 1 King Bed (One Bedroom Suite King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Mobility Accessible Studio Suite Quee)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility Accessible One Bedroom Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility Accessible Deluxe King Roll-)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sonesta Milwaukee West Wauwatosa ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta Milwaukee West Wauwatosa

Everyone (12) Couples (4) Family (7)
5 out of 5
It was clean, quiet and conveniently located. Freeway access and location to city and attractions.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by Andrew J. Burgerhoff

Thank you for sharing your experience with us!

2 out of 5
The food service aas terrible and cold. It should be a mircowave and refrigerator in the rooms. I don't think i should have paid 30.00 for two for breakfast and food was cold. No butter for pancakes and when they did bring it it was frozen. Terrible service.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Nov 27, 2019 by Andrew J. Burgerhoff

Please accept my apologies for experience. Refrigerators and microwaves are available upon request. Please do not hesitate to call on myself directly should your travels bring you back to our Hotel in the future I will be pleased to oversee your stay.

4 out of 5
Room not quite ready, we got there 1 hr before 3pm check in, was told would call, we waited 30 minutes for a call then checked again, room was ready. Never got a call

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 28, 2019 by HotelGM17

Thank you for your feedback, please be rest assured we will address this with our team. We hope to welcome you back soon.

3 out of 5
Very poor service in the restaurant, which was not busy at the time.

Posted by on Sep 23, 2019

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3 out of 5

Posted by on Sep 13, 2019

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1 out of 5
There was a horrible long line of about 20 people to check in at 3:30. Took about 30 minutes to get to the desk to check in. Front desk didn't know if the room had been clean. Had to wait & see if room was clean before were given the key to go up to the room. Major issues with shuttle service to baseball game. Called last week & asked about shuttle service to game as i am in a wheelchair & would be more convenient than driving. Was told that all i had to do was tell them at check in. When i checked in the lady said she didn't know when it was scheduled to go also asked if i got the package deal. Had no clue what she was talking about!! She was going to call me when the shuttle got back. I never got a call telling me when the shuttle would be going. I saw that shuttle was back & asked about shuttle. I was asked if my name was on. I was never told anything about a list. One of my party went down & talked to shuttle driver, he was extremely upset with the front desk because there were people who were not on the list asking for rides to the game. The shuttle ran every 30 minutes, but there were more people than the shuttle could take. We were not guaranteed a ride on the shuttles, so we drove to the game ourself. We then had to pay $20 for parking, that we were not expecting to pay! When we got back to our room, we were going to watch TV. The TV would turn on, but not change channels! They sent security up to fix the tv. He messed with it 30 minutes & couldn't fix it at 11.

Posted by on Sep 8, 2019

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1 out of 5
Took 3 tries to check in as rooms were not ready. Ugh wedding at hotel at same time and guests were horribly noisy all night. Perfect storm of crap to make stay awful.

Posted by on Sep 8, 2019

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4 out of 5
Close to destination. Easy access to interstate. Cleanliness

Posted by on Aug 7, 2019

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1 out of 5
The air conditioning wasn't working for the 2 days we were there. Hot in room and dining area and no one really cared.

Posted by on Jul 29, 2019

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2 out of 5

Posted by on Jul 21, 2019

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About the Sonesta Milwaukee West Wauwatosa

Location 10499 W Innovation Dr, Milwaukee, WI 53226

Renovations + Closures

The following facilities or services will be unavailable from August 21 2020 to January 27 2021 (dates subject to change):

  • Bar/Lounge(s)

Property Features

Sonesta Milwaukee West Wauwatosa offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. There's an onsite business center. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly Sonesta Milwaukee West Wauwatosa. Free self parking is available. This 3.5-star Milwaukee hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 8 levels
  • Built in 2008
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: General Mitchell Intl. Airport (MKE) (23.2 km / 14.4 mi)
  • Parking: Free self parking

Room Amenities

Sonesta Milwaukee West Wauwatosa offers 198 accommodations with safes and coffee/tea makers. Televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and staff at the property wear personal protective equipment. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Crowne Plaza Milwaukee
  • Crowne Plaza Milwaukee West
  • Crowne Plaza Milwaukee West Hotel
  • Crowne Plaza Milwaukee West Hotel Wauwatosa
  • Crowne Plaza Milwaukee West Wauwatosa
  • Crowne Plaza West Milwaukee
  • Milwaukee Crowne Plaza
  • Crowne Plaza Wauwatosa
  • Crowne Plaza
  • Crowne Plaza Milwaukee West
  • Sonesta Milwaukee West Wauwatosa Hotel
  • Sonesta Milwaukee West Wauwatosa Milwaukee
  • Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

You should know

  • Pool access available from 7:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.