Skip to main content
Beginning of main content

"Marco &Kemar @ the poolside bar service are A1. Shawn the bellman welcomed us with that warm Jamaican hospitality We love this place!!! " More

By a verified traveler on Wed 13 Apr 2022

Enter dates to see availability

Hotel Description

5-star beachfront property near Dunn's River Falls

On the beach

You'll find Mystic Mountain and Dunn's River Falls within 3 miles (5 km) of this Ocho Rios property. Ocho Rios Craft Park and Ocho Rios Clock Tower are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a nightclub, 4 outdoor pools, and a restaurant. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Deluxe Resort View, flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max
$479* Per night/room Jul 4 - Jul 5

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Deluxe Ocean View with balcony, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View, flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Deluxe, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Walk Out Suite, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 4 Max

Moon Palace Jamaica – All Inclusive ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (6) Couples (1) Family (5)
2 out of 5
The hotel grounds are beautiful. The kitchen, dining room, beach and pool staff are fantastic. Housekeeping was mediocre. The “upper level staff” such as front desk and managers were not helpful. The “Family Room” is 2 regular rooms side by side. The pass through doors shared by the connecting rooms is in a narrow hall by the front door and front closet so to access the rooms is not comfortable as you have to wedge yourself in a corner before the connecting door can be opened and having to traverse with an infant in your arms was not ideal. The cleaning staff left behind their cleaning products in the room and calls to the front desk to have them collect it were unanswered. Eventually we hunted down someone in the hallway and returned them. The bathrooms were left without wash rags. The blankets were not neatly folded on the beds after cleaning instead left in a half-rolled heap at the foot of the bed. Water started gushing out of the roof of the elevators on us one morning. It was our first vacation with our newborn and was not as we expected. Won’t be returning to this property.

Posted by on May 5, 2022

Was this review helpful to you?
Comment from Hotel Management

May 5, 2022 by Moon Palace Jamaica

Our Moon Palace Jamaica family appreciates that our resort was selected for this vacation and acknowledge your time expended in completing this review. Our goal is to maximize our efforts in ensuring that our guests leave with the most blissful memories as a result of experiencing the ‘wow’’ effect at the Moon Palace Jamaica.  We are deeply saddened that your vacation experience did not live up to expectations and we fell short of fulfilling our commitment to offering you exceptional experiences from arrival to departure. Without hesitation, by all means, possible we aim to satisfy your expectancy and offer you alternatives to alleviate any discomfort you might encounter.  Your concerns are duly noted and will be examined and addressed assiduously by our team. We understand that it is our responsibility to guarantee an astonishing vacation experience for you and your family. Our attention will be primarily geared towards rectifying these issues mentioned by you to the best of our capabilities.  Warmest regards,  Erol Lingo General Manager Moon Palace Jamaica

5 out of 5
Marco &Kemar @ the poolside bar service are A1. Shawn the bellman welcomed us with that warm Jamaican hospitality We love this place!!!

Posted by on Apr 13, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 14, 2022 by Moon Palace Jamaica

Thank you for leaving us a review. Your Happiness is our number one priority.

5 out of 5

Posted by on Mar 9, 2022

Was this review helpful to you?
5 out of 5
It was great

Posted by , from Centreville on Feb 15, 2022

Was this review helpful to you?
Comment from Hotel Management

Feb 15, 2022 by Moon Palace Jamaica

Thank you for sharing your feedback with us!

1 out of 5

Posted by on Sep 20, 2021

Was this review helpful to you?
Comment from Hotel Management

Feb 4, 2022 by Moon Palace Jamaica

Hello Jazmin: Thank you for taking the time to share your rating. We are sorry to learn that your expectations were not met but hope to provide you with a better experience should you return. Kind regards.

1 out of 5
what was unique about this property was customer service it was office. we had an emergency and had to call toll free number to change the flight. didn't know toll free was not free in jamaica. left on hold 3 hours with delta. final bill from moon palace was 1300.00 for toll free phone call. when explaining to house staff no one cared. we paid it but will never stay there again.

Posted by on Aug 3, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 18, 2021 by Moon Palace Jamaica

Dear Esteemed Guest: Thank you for sharing your feedback with us; we are happy that you enjoyed our awe-inclusive property. We are however sorry that your expectation concerning the mentioned phone call was not met. We take note of same and will continue to do our best to inform our guests as per standard. Kind regards,

5 out of 5
Liked everything except the fact that the hotel needs more staff in the dining area

Posted by on Jul 7, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 7, 2021 by Moon Palace Jamaica

Dear Esteemed Guest: Thank you for sharing your satisfaction with us. We are elated to have provided you with a memorable experience and will complete the requisite review of our staff compliment for optimal guest satisfaction. It will be our pleasure to host your return. Kind regards.

5 out of 5
The grounds were beautiful. Service was exceptional. Food was great! Wish we had stayed longer.

Posted by on Jun 21, 2021

Was this review helpful to you?
Comment from Hotel Management

Jun 21, 2021 by Moon Palace Jamaica

Dear Esteemed Guest: Thank you for sharing your thorough enjoyment with The Palace Life experience. We are ecstatic to have provided you with an unforgettable getaway and look forward to hosting you on an extended stay on your return to paradise. Kind regards.

4 out of 5
The property was a comfortable size with 3 pools and 4 restaurants. You didnt need reservations for the restaurants, except for hibachi. The rooms were nice, but the floor tiles were slippery when wet. The bathroom door was louvered, which was not very practical when sharing a room with others. Room service was fast and food was hot. Showers were nice with decent water pressure. The staff was very accommodating. Check in took 3 hours due to a misspelled name, and the check in staff was of no help with this issue.

Posted by , from Gloucester City, NJ on Feb 29, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 29, 2020 by Moon Palace Jamaica

Dear DLeap, Thank you for sharing your feedback with us. We are delighted that most aspects of our awe-inclusive service had satisfied your expectations and that a wonderful experience was had overall. Your comments of dissatisfaction are however of utmost importance to us hence, we will work assiduously to improve these areas and ultimately eliminate such experience as that of your check-in. Kind regards.

5 out of 5
I like how it had multiple pools and the hospitality was AMAZING!

Posted by on Feb 5, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 5, 2020 by Moon Palace Jamaica

Dear Guest, Thank you for sharing your immense satisfaction with us. We are elated to have hosted you to an awe-inclusive holiday and hope to welcome you again. Kind regards.

About the Moon Palace Jamaica – All Inclusive

Location Main Street, Ocho Rios, Saint Ann

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included

Property Features

Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Moon Palace Jamaica – All Inclusive for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a bar/lounge, and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking and valet parking are available. This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • 6 conference rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Toothbrush and toothpaste available

Food & Drink

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Jamaica Inclusive inclus
  • Moon Palace Jamaica Grande Ocho Rios
  • Moon Palace Jamaica Grande
  • Moon Palace Jamaica All Inclusive Ocho Rios
  • Moon Palace Jamaica Hotel Ocho Rios
  • Moon Palace Jamaica Ocho Rios
  • Moon Palace Jamaica Ocho Rios
  • Hotel Moon Palace Jamaica Ocho Rios
  • Ocho Rios Moon Palace Jamaica Hotel
  • Hotel Moon Palace Jamaica
  • Moon Palace Jamaica All Inclusive
  • Moon Palace Jamaica Grande All Inclusive
  • Moon Palace Jamaica Ocho Rios
  • Moon Palace Jamaica All Inclusive Hotel Ocho Rios
  • Moon Palace Jamaica All Inclusive Hotel
  • Moon Palace Jamaica All Inclusive Ocho Rios
  • Moon Palace Jamaica All Inclusive
  • Hotel Moon Palace Jamaica – All Inclusive Ocho Rios
  • Ocho Rios Moon Palace Jamaica – All Inclusive Hotel
  • Hotel Moon Palace Jamaica – All Inclusive
  • Moon Palace Jamaica – All Inclusive Ocho Rios
  • Moon Palace Jamaica Grande All Inclusive
  • Moon Palace Jamaica
  • Moon Jamaica All Inclusive
  • Moon Palace Jamaica – All Inclusive Ocho Rios
  • Moon Palace Jamaica All Inclusive All-inclusive property
  • Moon Palace Jamaica All Inclusive Ocho Rios
  • Moon Palace Jamaica All Inclusive
  • Moon Palace Jamaica – All Inclusive All-inclusive property
  • All-inclusive property Moon Palace Jamaica – All Inclusive
  • Moon Palace Jamaica – All Inclusive Ocho Rios
  • Moon Palace Jamaica Grande All Inclusive
  • Moon Palace Jamaica
  • Moon Jamaica All Inclusive

You should know

  • Pets and service animals are not allowed on site.
url importing http://travel.travelocity.com/Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.