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4.5 out of 5

"It was such a beautiful resort and the staff was helpful most of the time. Our only complaint was the not being able to get the room at a comfortable ... " More

By a verified traveler on Mon 19 Feb 2018

Hotel Description

5-star beachfront property near Montego Bay Cruise Ship Terminal

Beachfront retreat

Within 3 miles (5 km) of this property, you'll find Montego Bay Cruise Ship Terminal and Hip Strip. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Montego Bay Marine Park is within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy a meal in one of the 9 restaurants and perks like free buffet breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 350 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and LCD TVs with cable channels.

Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$637* Per night/room Jan 29 - Jan 30

Club Suite 1 King Bed Ocean View Swim-Out

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Oceanfront (Preferred Master Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite 2 Double Beds Ocean View Swim-Out

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets St. James Montego Bay - Luxury – All Inclusive ratings based on 73 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets St. James Montego Bay - Luxury – All Inclusive

Everyone (15) Couples (3) Family (1)
1 out of 5
The staff at this hotel was EXTREMELY rude and dismissive throughout our entire stay! I reached out to your staff to help adjust accommodations but they never answered/returned your calls even after 24hrs. I was able to reach the hotel a day later and verbally confirmed new rooms only to get there and the rooms were NO LONGER AVAILABLE. Also, the food was barely edible. Horrible vacation and experience!

Posted by on Jan 2, 2020

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5 out of 5
The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing

Posted by on Sep 24, 2019

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3 out of 5
Beautiful beach, plenty room to walking and running outside the hotel for exercise. Not enough space to walk at the beach.

Posted by on May 12, 2019

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4 out of 5
It was a beautiful place to stay and the people that work there are so fun and friendly.

Posted by on Apr 23, 2019

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Comment from Hotel Management

May 2, 2019 by Jeffery

Dear Guest, It was our pleasure to host you here at Secrets St. James. We are happy you enjoyed your beautiful stay with and the staff was able to enhance your stay by being fun and friendly. Once more thank you for your review and we look forward to another opportunity to host you here at Secrets St. James. Regards, Jeffery Wallace Social Media Co-ordinator

3 out of 5
The hotel as pictured is beautiful however the food at the restaurants were not flavorful and the portions were small. Not forgetting three power outages at night and a mouse I found on my balcony. The elevators can only hold 4 people at a time and are out dated. The “Jamaican” cuisine at Blue Mountain was disappointing and lacked flavor. The cuisine at the French restaurant lacked salt and my dinner was cold. However I did enjoy The jerk chicken man and the Jamaican patties which were daily lunch poolside options. The breakfast options were great and they had three live omelette stations. The resort lacked activities and entertainment throughout the day, as a poolside option. Thankfully I was a preferred club member which gave me exclusive access to Breathless’ resort, I ended up eating breakfast, lunch and dinner at Breathless’ resort, which was absolutely worth every delicious bite.

Posted by on Jan 27, 2019

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3 out of 5
Booked about one week in advance. Arrived at location and was told room wasn’t ready. Was told to go have lunch, room would be ready after. After lunch, was then told there weren’t enough rooms and then they transferred me to a sister property down the street that didn’t have the same amenities. Very disappointed in how this was handled. Luckily the staff and some of the amenities we did have helped.

Posted by on Oct 18, 2018

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5 out of 5
Beautiful facility, excellent staff and food. The bed could have been a little more comfortable and the fridge didn’t keep anything cold. I would absolutely return and highly recommend this resort.

Posted by , from Upstate NY on Oct 13, 2018

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5 out of 5
My wife and I had a wonderful experience at Secrets St. James.

Posted by , from Brooklyn, NY on Sep 17, 2018

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5 out of 5
It was such a beautiful resort and the staff was helpful most of the time. Our only complaint was the not being able to get the room at a comfortable temperature the first 2 days.

Posted by on Feb 19, 2018

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Comment from Hotel Management

Feb 23, 2018 by Toni- Ann

Good Morning! Thank you sharing your feedback! We are happy to note that you had enjoyed your vacation with us and pleased that you were satisfied with our property and team. We are sorry that you had experienced difficulty with our air conditioning unit, we hope this did not negatively impact your vacation. We are extremely grateful to have been made your vacation of choice and we hope to have the pleasure of hosting you again! Warm Regards, Toni- Ann Clark.

4 out of 5

Nice pool area and beach.

Pool drink service was slow and sometimes didn't get your drink. There was a problem with the room key and it took numerous trips to the front desk to get it corrected. We almost missed our shuttle home due to the slow response.Food choices could have been better. Some restaurants were closed for a number of nights.

Posted by , from Wisconsin on Feb 3, 2018

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About the Secrets St. James Montego Bay - Luxury – All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • All food and beverages included

Property Features

Secrets St. James Montego Bay - Luxury – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Secrets St. James Montego Bay - Luxury – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 poolside bars, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8058 sq ft of conference space
  • 749 sq m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Secrets St. James Montego Bay - Luxury – All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.

Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.

El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Horse riding/rental on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • 24-hour check-in
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Montego Bay St. James
  • Montego Bay St. James Secrets
  • Secrets James Luxury
  • Secrets James Luxury All Inclusive
  • Secrets Montego Bay St. James
  • Secrets St. James Montego Bay Luxury
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Secrets St James Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive Hotel
  • Secrets St. James Luxury All Inclusive Hotel
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
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  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Montego Bay Luxury – All Inclusive
  • Secrets St James All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.