- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
Beautiful hotel and location. However, the woman manager (didn't get her name) at the front is very rude. We were charged for room service that we didn't order. We received a knock at the door with a small fruit basket and water. We assumed it was complimentary because we didn't order room service. Upon check out, we saw the charge, and disputed it. I explained what happened, and she treated me like I was lying! She said that she could credit the account, but I was still charged. It was $23. We didn't even eat the fruit or drink the nasty sparkled water. It was all left there. You know why? Because we thought it was complimentary! The front desk manager needs to work on her demeanor.