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Reviews

4.2 / 5Very Good
3,635 reviews

Amenities

  • Pool
  • Pet Friendly
  • Spa
  • Restaurant

Map

What's nearby

  • Popular Location
    Monterey Convention Center
    1 min walk
  • Popular Location
    Fisherman's Wharf
    4 min walk
  • Popular Location
    Waterfront
    6 min walk
  • Airport
    Monterey, CA (MRY-Monterey Peninsula)
    6 min drive

Book online or call:

1-855-214-3079

Your dates need to occur after 2020-02-22. Try updating your dates to see prices for your trip.

    About this area

    Monterey

    Portola Hotel & Spa at Monterey Bay is located near the beach and in an area with good shopping. Fisherman's Wharf and Pebble Beach Golf Links are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monterey Bay and 17-Mile Drive. Monterey Bay Aquarium and Dennis the Menace Park are also worth visiting. Our guests love the resort's location for the sightseeing.

    Popular Location

    What's nearby

    • Monterey Convention Center - 1 min walk
    • Fisherman's Wharf - 4 min walk
    • Waterfront - 6 min walk
    • Dennis the Menace Park - 13 min walk
    • Cannery Row - 15 min walk

    Getting around

    • Salinas Station - 31 min drive
    • Monterey, CA (MRY-Monterey Peninsula) - 12 min drive

    Restaurants

    • Jacks Monterey – Alfresco dining restaurant with a bar offering Californian cuisine. Serves lunch and dinner daily. Kids' menu available.
    • Peters B's Craft Brewery – Garden-view restaurant with a bar. Serves lunch and dinner daily. Kids' menu available.
    • The Club Room – Serves breakfast daily.

    About this property

    Portola Hotel & Spa at Monterey Bay

    This smoke-free resort features 3 restaurants, a full-service spa, and an outdoor pool. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 379 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. WiFi and wired Internet are standard, as are LCD TVs with cable channels.

    Property amenities

    Internet

    Available in all rooms: WiFi (USD 9.95 per 24-hour period), Wired Internet (surcharge)
    Available in some public areas: WiFi (USD 9.95 per night)

    Parking and transportation

    Self parking: USD 21.00 per day
    Valet parking: USD 25.00 per day

    Food and drink

    Buffet breakfast available for a fee daily 6 AM–11 AM: USD 22.95 for adults and USD 7.99 for children
    3 restaurants and 1 coffee shop/café
    2 bars/lounges
    Room service available

    Things to do

    24-hour fitness center
    Full-service spa
    Outdoor pool
    Shopping
    Steam room

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Free rollaway/extra beds
    Outdoor pool
    Refrigerator

    Conveniences

    Elevator
    Front-desk safe
    Newspapers in lobby

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Filipino
    Spanish

    Business services

    Business center
    Meeting rooms
    Conference space (60000 square feet)

    Outdoors

    Terrace

    Spa

    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Detox wraps
    Facials
    Manicures and pedicures
    Massage/treatment rooms
    Spa open daily
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    Braille signage
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Fireplace in lobby
    Smoke-free property

    Room amenities

    Bedroom

    Ceiling fan
    Free cribs/infant beds
    Free rollaway beds
    Heating
    Hypo-allergenic bedding
    Pillow-top mattress
    Premium bedding

    Bathroom

    Bathrobes
    Bathtub or shower
    Free toiletries
    Hair dryer

    Entertainment

    42-inch LCD TV
    Cable channels
    Pay movies

    Food and drink

    Coffee/tea maker
    Refrigerator

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Safe
    4.2

    Very Good

    5 - Excellent
    1,728
    4 - Good
    1,269
    3 - Okay
    400
    2 - Mediocre
    175
    1 - Poor
    63
    4.5
    Cleanliness
    4.3
    Service and Staff
    4.3
    Amenities
    4.2
    Property condition

    2/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    Beautiful hotel and location. However, the woman manager (didn't get her name) at the front is very rude. We were charged for room service that we didn't order. We received a knock at the door with a small fruit basket and water. We assumed it was complimentary because we didn't order room service. Upon check out, we saw the charge, and disputed it. I explained what happened, and she treated me like I was lying! She said that she could credit the account, but I was still charged. It was $23. We didn't even eat the fruit or drink the nasty sparkled water. It was all left there. You know why? Because we thought it was complimentary! The front desk manager needs to work on her demeanor.

    Stayed 1 night in Feb 2020

    4/5 Good

      This traveler didn’t leave comments with their review
      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Great Service

      Service was excellent, Sean at check in was friendly and inviting. The Bartender was pleasant when we asked him for Champagne glasses for our room, he pulled out 2 chilled ones.

      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities

      This place is awesome! And super dog friendly! We got cookies for us and dog treats for our dog at check in!! So nice

      Stayed 1 night in Feb 2020

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