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"What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to pro ... " More

By a verified traveler on Mon 16 Dec 2019

Hotel Description

3-star hotel near Sainte-Catherine Street

Heart of Montreal

Within a 10-minute walk of this Ville-Marie hotel, you'll find Sainte-Catherine Street and The Underground City. Notre Dame Basilica and Complexe Desjardins are also within half a mile (1 km).

Business services

A 24-hour fitness center, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the 24-hour business center.

Free WiFi, kitchenettes

The 161 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Pillowtop beds, coffee/tea makers, and free newspapers are also available.

Studio, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Suite, 1 Bedroom, Kitchenette (One Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Queen Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Kitchenette (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Faubourg Montreal Downtown Hotel ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Faubourg Montreal Downtown Hotel

Everyone (6) Couples (1) Family (1)
5 out of 5
What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to provide proof, we showed him a on our phone screenshot of the room & price we had chosen. He did nothing to change this. Made us feel like it was OUR PROBLEM. We have been to this Hotel many times, unfortunately they have lost us as customers due to lack of concern for the Customers issue brought forward to them with no resolve. Not good

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 18, 2019 by Minh N. - FOM

Dear guest, The rate that you booked was 89$ CAD and the rate you show us was $68 USD. We explained it to you but you refused to listen. Thanks,

3 out of 5
I didn't like the room. carpet too old . I had allergies me and my daughter . The stuff doesn't smile very seriouse. I had a trip one week before to new york compare to faubourg montreal a big difference. Very clean . stuff with big smile and helpful breakfast buffet was delicious.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Minh N. - FOM

Dear guest, Thank you for your feedback. Best regards,

3 out of 5
We entered the Hotel Faubourg Montréal but our room was in the adjacent hotel Candlewood suites. This was not what we expected.

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 8, 2019 by Minh N. - FOM

Dear Brian, Thank you for your feedback. As we were having a issue with our system, our hotel was overbook and we had to find you a room at the hotel next to us. We are sorry about this situation out of our will. Best regards,

4 out of 5

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 20, 2019 by Minh N. - FOM

Dear guest, Thank you for rating us 4 out of 5. Best regards,

4 out of 5
Parking is the only problem. We had to park 4 blocks away. They did graciously hold our luggage when we arrived and left so we did not need to carry it all the way

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by Christopher - Front Desk Supervisor

Dear Ray, Thank you for your review and rating us 4 out of 5. We do apologise about the parking situation at the moment. Best regards,

3 out of 5
Great location, friendly staff. Shower didn't function.

Posted by on Dec 11, 2018

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Comment from Hotel Management

Dec 11, 2018 by Minh N.

Dear guest, Thank you for your recent visit at Hotel Faubourg Montreal. We are happy to note that you liked our location and friendly staff. Have you contacted our staff to verify and fix the shower? Thank you,

3 out of 5

ADEQUATE. GOOD LOCATION

Pros: Location
Cons: breakfast was very crowded. We tried different times
Location: underground shopping center and METRO were nearby
Hotel was clean. Not charming but adequate. Price was fair. Location was good. couple blocks from METRO and bus line. Breakfast was a 5 out of 10.

Posted by , from NJ on Jul 28, 2018

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Comment from Hotel Management

Aug 1, 2018 by Minh N. - Front Office Manager

Dear guest, Thank you so much for your kind review. We are happy to read that you enjoyed our location in downtown Montreal and the cleanliness. We are sorry to hear that the complimentary breakfast did not meet your expectation. Best regards,

5 out of 5

Posted by on Jan 9, 2019

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Comment from Hotel Management

Jan 14, 2019 by Minh N.

Dear guest, Thank you for rating us a 5 out of 5. Best regards

4 out of 5
Our 2-person suite was very spacious but not the cleanest.

Posted by on Dec 26, 2018

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Comment from Hotel Management

Dec 31, 2018 by Minh N.

Dear guest, Thank you for rating us a 4 out of 5. Please share the details of your stay with our team and we will enforce with the housekeeping. Best regards

5 out of 5
Grande chambre avec cuisinette! Stationnement intérieur. Vraiment bien.

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 14, 2020 by Barbara

Bonjour, Nous vous remercions de votre bon commentaire par rapport à votre récent séjour parmis nous. Notre personnel est dévoué à offrir une expérience à tous nos clients. Merci!

About the Hotel Faubourg Montreal Downtown Hotel

Location 155 Rene Levesque Boulevard East, Montreal, QC H2X 3Z8

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Faubourg Montreal Downtown Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Montreal hotel is smoke free.

  • 1 building
  • 161 guestrooms or units
  • 8 levels
  • Built in 2002
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Train station: Montreal Central Station (1.4 km / 0.9 mi)
  • Metro station: Champ-de-Mars Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Faubourg Montreal Downtown Hotel offers 161 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will place a credit card authorization of CAD 50 within 24 hours of booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 27 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out fee: CAD 25 (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Centre-ville
  • Holiday Inn Express Centre-ville Hotel
  • Holiday Inn Express Montreal Centre-ville Downtown
  • Holiday Inn Express Montreal Downtown
  • Hotel Faubourg Montreal
  • Hotel Faubourg
  • Faubourg Montreal
  • Holiday Inn Express Montreal Centre-Ville Hotel Montreal
  • Hotel Faubourg Montreal Downtown
  • Faubourg Montreal Downtown
  • Faubourg Montreal Downtown
  • Hotel Faubourg Montreal Downtown
  • Hotel Faubourg Montreal Downtown Hotel Hotel
  • Hotel Faubourg Montreal Downtown Hotel 183492
  • Hotel Faubourg Montreal Downtown Hotel Montreal
  • Hotel Faubourg Montreal Downtown Hotel Hotel Montreal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.