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4.1 out of 5

"What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to pro ... " More

By a verified traveler on Mon 16 Dec 2019

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Suite, 1 Bedroom, Kitchenette (One Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$70* Per night/room Mar 1 - Mar 2

Studio, 1 Queen Bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bedroom Suite, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

3-star hotel near Sainte-Catherine Street

Heart of Montreal

Within a 10-minute walk of this Ville-Marie hotel, you'll find Sainte-Catherine Street and The Underground City. Notre Dame Basilica and Old Port of Montreal are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, kitchenettes

The 161 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Pillowtop beds, coffee/tea makers, and free newspapers are also available.

Hotel Faubourg Montreal Downtown ratings based on 49 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Faubourg Montreal Downtown

Everyone (7) Couples (1) Family (1)
5 out of 5
What I didn’t like Was when I questioned the Clerk at the Front desk upon check-in, why the room was $89 & not $68 like advertised. He asked us to provide proof, we showed him a on our phone screenshot of the room & price we had chosen. He did nothing to change this. Made us feel like it was OUR PROBLEM. We have been to this Hotel many times, unfortunately they have lost us as customers due to lack of concern for the Customers issue brought forward to them with no resolve. Not good

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 18, 2019 by Minh N. - FOM

Dear guest, The rate that you booked was 89$ CAD and the rate you show us was $68 USD. We explained it to you but you refused to listen. Thanks,

3 out of 5
I didn't like the room. carpet too old . I had allergies me and my daughter . The stuff doesn't smile very seriouse. I had a trip one week before to new york compare to faubourg montreal a big difference. Very clean . stuff with big smile and helpful breakfast buffet was delicious.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Minh N. - FOM

Dear guest, Thank you for your feedback. Best regards,

3 out of 5
We entered the Hotel Faubourg Montréal but our room was in the adjacent hotel Candlewood suites. This was not what we expected.

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 8, 2019 by Minh N. - FOM

Dear Brian, Thank you for your feedback. As we were having a issue with our system, our hotel was overbook and we had to find you a room at the hotel next to us. We are sorry about this situation out of our will. Best regards,

4 out of 5

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 20, 2019 by Minh N. - FOM

Dear guest, Thank you for rating us 4 out of 5. Best regards,

4 out of 5
Parking is the only problem. We had to park 4 blocks away. They did graciously hold our luggage when we arrived and left so we did not need to carry it all the way

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by Christopher - Front Desk Supervisor

Dear Ray, Thank you for your review and rating us 4 out of 5. We do apologise about the parking situation at the moment. Best regards,

3 out of 5
Great location, friendly staff. Shower didn't function.

Posted by on Dec 11, 2018

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Comment from Hotel Management

Dec 11, 2018 by Minh N.

Dear guest, Thank you for your recent visit at Hotel Faubourg Montreal. We are happy to note that you liked our location and friendly staff. Have you contacted our staff to verify and fix the shower? Thank you,

3 out of 5

ADEQUATE. GOOD LOCATION

Pros: Location
Cons: breakfast was very crowded. We tried different times
Location: underground shopping center and METRO were nearby
Hotel was clean. Not charming but adequate. Price was fair. Location was good. couple blocks from METRO and bus line. Breakfast was a 5 out of 10.

Posted by , from NJ on Jul 28, 2018

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Comment from Hotel Management

Aug 1, 2018 by Minh N. - Front Office Manager

Dear guest, Thank you so much for your kind review. We are happy to read that you enjoyed our location in downtown Montreal and the cleanliness. We are sorry to hear that the complimentary breakfast did not meet your expectation. Best regards,

4 out of 5

very central

Pros: location
Cons: breakfast
Location: central to lots of restaurants- bars, subway, waterfront
was right downtown on main street which made it easy to get back to & around town. Staff was great. Breakfast was ok, kinda that plastic type processed food but if your not picky you will like. Have toast, yogurt as well. Great location very big rooms. Great location

Posted by on Feb 23, 2017

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Comment from Hotel Management

Feb 27, 2017 by Natasha L.J., Front Desk Manager

Dear Guest, thank you for your comments. We are happy that you enjoyed your stay. Thank you.

5 out of 5

hotel efficiency and pleasentry

Pros: Free breakfast, Close restaurants
the hotel staff were very pleasant and helpful. their smiling personalities made our stay very pleasant.

Posted by on Oct 15, 2012

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1 out of 5

be wary!

Pros: Free breakfast, Free Internet
Cons: not hospitable at all
A "standard room for two adults" = 1 full size bed. If you let them know that you booked a standard room for two adults with two beds, they'll just tell you they dont have anymore, but you can keep coming back to ask. Also, you have to leave a $50 deposit upon checking in - which wasnt mentioned until we got here.

Posted by on Aug 3, 2012

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Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Faubourg Montreal Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Montreal hotel is smoke free.

  • 1 building
  • 161 guestrooms or units
  • 8 levels
  • Built in 2002
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) (19.9 km / 12.3 mi)
  • Train station: Montreal Central Station (1.6 km / 1 mi)
  • Metro station: Champ-de-Mars Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Faubourg Montreal Downtown offers 161 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property will place a credit card authorization of $50 within 24 hours of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 27 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per day
  • Early check-in fee: CAD 24 (subject to availability)
  • Late check-out fee: CAD 25 (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Centre-ville
  • Holiday Inn Express Centre-ville Hotel
  • Holiday Inn Express Montreal Centre-ville Downtown
  • Holiday Inn Express Montreal Downtown
  • Hotel Faubourg Montreal
  • Hotel Faubourg
  • Faubourg Montreal
  • Holiday Inn Express Montreal Centre-Ville Hotel Montreal
  • Hotel Faubourg Montreal Downtown
  • Faubourg Montreal Downtown
  • Faubourg Montreal Montreal
  • Hotel Faubourg Montreal Downtown Hotel
  • Hotel Faubourg Montreal Downtown Montreal
  • Hotel Faubourg Montreal Downtown Hotel Montreal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.