This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
You'll find Coco Key Water Resort and Laurel Lanes and Brewsters Pub within 3 miles (5 km) of this hotel. Cherry Hill Mall and Laurel Acres Park are also within 3 miles (5 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.
Hilton Garden Inn Mt. Laurel ratings based on 22 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn Mt. Laurel
Everyone (12)Couples (2)Family (5)
1 out of 5
The hotel overbooked rooms, even though I was booked 4 months in advance, not to mention I was part of a wedding party that had reservations for the 5th floor. I was somehow booked for 5 rooms although I had only reserved one room. I was told I was not able to reserve a room for 5 days so I was forced to have two separate bookings due to me and my wife arriving one day prior to the remaining wedding party. This was such an incredible inconvenience to me and my wife and entire wedding party. We were not allowed to be on the 5th floor as requested and granted upon arrival. I was forced to switch hotels due to the lack of communication and competence of the staff to accommodate its guests as promised. I have never had this experience even with 1 star hotels. I was ensured that I would receive Hilton Honors Rewards and it has yet to happen. To be forced to find another Hotel was down right despicable customer care on the part of Hilton. I had faith that The Hilton Brand stood behind quality service and this unfortunately was not the standard for our stay!
Posted by Kyle on Oct 18, 2023
Was this review helpful to you?
Comment from Hotel Management
Oct 18, 2023
by Ignacio Fonseca
I hope this email finds you well. I want to sincerely apologize for the recent experience you had during your stay at our hotel. It has come to my attention that your visit was marred by a series of unfortunate incidents, and for this, we are deeply sorry.We understand that you had made your reservation four months in advance and were part of a wedding party with special arrangements for the 5th floor. However, due to an unfortunate overbooking situation, I can imagine the inconvenience this must have caused you and your wife, as well as the entire wedding party.I am truly sorry that our team was unable to provide you with a room on the 5th floor as initially requested. This deviation from your expectations is regrettable, and I understand that it was a significant disappointment.It pains me to hear that you were forced to switch hotels due to these issues, and I understand that this decision was not made lightly. This is certainly not the experience we aim to provide, and we deeply regret the inconvenience this has caused you.At Hilton, we take our commitment to quality service seriously, and the recent events do not reflect the high standards we strive to uphold. I would like to assure you that we are taking immediate steps to address the issues you encountered to prevent similar incidents in the future.In an effort to make amends for the inconvenience you experienced, I would like to extend our most sincere apologies to you.Your feedback is invaluable to us, and we will use it to improve our services and ensure such incidents do not recur. Please be assured that we are committed to regaining your trust and providing you with the top-notch service you deserve.We genuinely appreciate your feedback and look forward to the opportunity to regain your trust and serve you better in the future.Once again, please accept our heartfelt apologies for the inconveniences you experienced during your stay with us. We appreciate your loyalty to the Hilton brand and hope to have the chance to make it right in the future.Sincerely,
5 out of 5
Very accommodating staff
Posted by Rebecca on Oct 8, 2023
Was this review helpful to you?
5 out of 5
Posted by Gottlob on Oct 4, 2023
Was this review helpful to you?
5 out of 5
Posted by Louis on Jul 30, 2023
Was this review helpful to you?
5 out of 5
Posted by Barbara on Jul 14, 2023
Was this review helpful to you?
5 out of 5
Posted by Michael on Nov 12, 2022
Was this review helpful to you?
2 out of 5
The noise level in the hallway at 10:45pm was absolutely unsatisfactory. we made 2 separate calls to the front desk, went to the front desk to complain and had 2 conversations with the people involved. For the money we paid for 1 overnight stay we would like our money refunded for the stay. We were traveling after vacation and expected to get a decent night's sleep. Disappointing at best, and a crappy way to spend the last night of vacation after working for an entire year!
Posted by Shannon on Apr 25, 2022
Was this review helpful to you?
3 out of 5
Coffee was not available 24/7. When it was available it was not good. The front desk staff was not friendly or even available at times.
Posted by annemarie, from YONKERS on Mar 5, 2022
Was this review helpful to you?
2 out of 5
The ac in my room had condensation and it was dripping water on the floor
Posted by Curtis on Aug 28, 2021
Was this review helpful to you?
2 out of 5
The room we were given wasn't cleaned well. Previous guests' leftovers in the fridge. The sink was badly clogged, wouldn't empty. Told they had no other rooms available to switch, they would have sink fixed in the morning, but never did. Saving grace was the maintenance man who gave us toiletries and fixed our sink the second night after we told him about it.
Hilton Garden Inn Mt. Laurel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. The business-friendly Hilton Garden Inn Mt. Laurel also features multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free.
1 building
140 guestrooms or units
5 levels
Meeting rooms
Built in 2011
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
Bar or lounge
Dining venue
Family Friendly Amenities
Number of indoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Hilton Garden Inn Mt. Laurel offers 140 accommodations with MP3 docking stations and safes. 55-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mount Laurel hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
MP3 dock
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Weekday newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Desk chair
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The Garden Grille & Bar - This restaurant serves breakfast only.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
Pets: USD 50 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 pets
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Contactless check-in is available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 8.95–20.95 for adults, and USD 6–6 for children
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Hotel Mount Laurel
Hilton Garden Inn Mount Laurel
Mount Laurel Hilton Garden Inn
Hilton Garden Inn Mount Laurel Hotel
Hilton Garn Inn Mount urel
Hilton Mt Laurel Mount Laurel
Hilton Garden Inn Mount Laurel
Hilton Garden Inn Mt. Laurel Hotel
Hilton Garden Inn Mt. Laurel Mount Laurel
Hilton Garden Inn Mt. Laurel Hotel Mount Laurel
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
There was an error importing /Mount-Laurel-Hotels-Hilton-Garden-Inn-Mt.-Laurel.h4190693-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Mount-Laurel-Hotels-Hilton-Garden-Inn-Mt.-Laurel.h4190693-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Hilton Garden Inn Mt. Laurel is 18.6 mi (30-min drive) away from the Philadelphia, PA (PNE-Northeast Philadelphia) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hilton Garden Inn Mt. Laurel.
Free breakfast isn't offered at Hilton Garden Inn Mt. Laurel, but cooked-to-order breakfast is offered for a fee of between USD 8.95 and 20.95 for adults, USD 6 and 6 for children. It's available on weekdays from 6 AM to 10 AM and weekends from 7 AM to 11 AM.
No, there is no casino at this hotel, but Philadelphia Live! Casino and Hotel (20-min drive) and Rivers Casino (21-min drive) are nearby.
Check-in start time: 3 PM; Check-in end time: midnight.
This hotel offers free self parking.
Hilton Garden Inn Mt. Laurel features an indoor pool.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Hilton Garden Inn Mt. Laurel is 3.3 mi away from Mount Laurel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
