4/10 Poor
zoi
Aug 29, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hotel but rude staff
The hotel itself was good, clean rooms and close enough to the beach. But the rooms have thin walls and you can hear everything happening in the rooms next door so you can't always relax. However, the bad thing about this hotel is the behavior of the staff and the fact that the hotel manager couldn't care less. We were screamed at in the rudest possible way by the person working at the beach bar because we incidentally sat at the wrong sunbeds that we hadn't "reserved". Although we immediately stood up and asked him not to be rude to us, he continued screaming and being aggressive towards us, which was so embarrassing in front of the other hotel guests. This is absolutely unacceptable behavior. I've travelled the world and never experienced such behaviour before in a hotel. But even worse, when i made multiple efforts to speak to the hotel manager over 2 days, I was told she could not be reached. A hotel manager should absolutely at the very least call a very upset guest even 2 days later, so this shows complete disregard over how staff behaves to guests and how much the hotel manager cares. This has been my worst experience in a hotel ever.
zoi
Stayed 4 nights in Aug 2023