2/10 Terrible
Eleanor
Nov 22, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Welcome, Sleepy Travelers
If a hotel/motel charges a deposit, which most do, then Hotels.com discloses the deposit amount when booking. This is transparent and good business practice. However, when booking this room, no deposit was specified - in fact nothing about a deposit was specified. As I had my wallet stolen earlier that day, I booked the room at the Sleepy Traveler using my hotels.com rewards and specifically chose this motel because a deposit wasn’t specified so I assumed there wasn’t one, because my wallet was gone and I would have no way to pay for a deposit anyway. I drive 40 miles out if my way to get there only to be turned down by the very rude woman who informed me I had to pay a 75.00 deposit. I explained my wallet was stolen and I had no money and a deposit wasn’t specified when booking. She didn’t care. She told me I couldn’t stay and to leave the property. I slept in my car that night. Sleepy Traveler needs to wake up and inform their booking partners about their mandatory deposit. She was a rude, insolent woman and I’ve never received this type of treatment before. The next night I was greeted kindly by the Super 8 staff who did not charge me a deposit if any kind. I slept for 15 hours, grateful there were empathetic motel managers who believe in transparency and customer service.
Eleanor
Stayed 1 night in Nov 2023