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"I don’t know why there was a full size refrigerator in the room. It looked out of place. The toilet didn’t completely flush and a bucket of water had ... " More

By a verified traveler on Sun 15 Oct 2023

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Hotel Description

Enjoy 2 bars/lounges at this New London hotel

Close to airport

You'll find United States Coast Guard Academy and Connecticut College within 2 miles (3 km) of this hotel. Old Town Mill and Connecticut College Arboretum are also within 2 miles (3 km).

Free perks

The hotel's indoor pool, gym, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy a meal from the restaurant and perks like free buffet breakfast and free self parking.

Double Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$58* Per night/room Apr 4 - Apr 5

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Efficiency, Upgrade)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Inn New London - Mystic ratings based on 16 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Clarion Inn New London - Mystic

Everyone (10) Couples (2) Family (3)
2 out of 5
The property really needs a thorough cleaning. The general public areas are in horrible shape. Most people were afraid to eat at the breakfast buffet area due to cleanliness. It is really a convenient night’s sleep. But it is a crap shoot

Posted by on Jan 16, 2024

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Comment from Hotel Management

Jan 16, 2024 by Guest Relations Specialist

Hi James,Thank you for sharing your feedback, and we sincerely apologize for the concerns you raised regarding the cleanliness of our property, especially in the public areas. Your comments are taken seriously, and we regret any discomfort you experienced.We will investigate and address these issues promptly to ensure improvements in our services. If there's anything else you'd like to share or if we can assist you further, please feel free to contact us directly. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.

2 out of 5
The room had no Klenix, bath mat, just two towels, noisy, spots on carpet that looked like it just needed to be cleaned up. Then this morning I went to get a couple of coffees thats it and they were out of coffee and no plans on making more I asked, part time residents were in the kitchen eating all the breakfast food just unclean unkept we should get a refund

Posted by on Oct 23, 2023

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Comment from Hotel Management

Oct 23, 2023 by Guest Relations Specialist

Hi Brian,I'm sincerely sorry for the numerous issues you encountered during your stay. The lack of basic amenities, noise, and cleanliness concerns are unacceptable, and I apologize for any inconvenience and frustration this may have caused.I understand the importance of a comfortable and well-equipped stay, and your feedback highlights areas where we need to make immediate improvements.Regarding the breakfast situation, I'm sorry to hear that there were challenges with availability and cleanliness. This is not reflective of the standards we aim to uphold.Your satisfaction is important to us, and we want to address your concerns promptly.We appreciate your feedback and hope to have the opportunity to provide a vastly improved experience in the future.

3 out of 5
I don’t know why there was a full size refrigerator in the room. It looked out of place. The toilet didn’t completely flush and a bucket of water had to be added. The next morning it was working. Good shower and comfortable bed .

Posted by on Oct 15, 2023

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Comment from Hotel Management

Oct 17, 2023 by Guest Relations Specialist

HHi Ruth,Thank you for sharing your feedback about your recent stay with us. We appreciate your honest comments and are glad to hear that you found the shower to be good and the bed comfortable.We apologize for any confusion regarding the full-size refrigerator in your room. Your feedback about the toilet issue is also valuable, and we're sorry for any inconvenience caused. We will address these matters with our maintenance team to ensure a more consistent and comfortable experience for our guests.We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future.

1 out of 5

Posted by , from carmel on Sep 24, 2023

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Comment from Hotel Management

Oct 14, 2023 by Guest Relations Specialist

Hi FRANK,We're sorry to hear that your experience didn't meet your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to let us know. Your input can help us improve our services.

5 out of 5

Posted by on Aug 18, 2023

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Comment from Hotel Management

Sep 14, 2023 by Guest Relations Specialist

Hi Earl,Thank you for your positive feedback. We're thrilled to see that you had an excellent experience with us.Our team takes great pride in providing top-notch service and experiences, and we're glad that your stay met your expectations. If you ever find yourself in the area again, we would be delighted to welcome you back for another outstanding stay.

5 out of 5
Accommodations were good and staff was friendly

Posted by , from Salisbury on Jun 10, 2023

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Comment from Hotel Management

Jun 12, 2023 by Guest Relations Specialist

Hi PATRICIA,Thank you for your positive feedback! We're delighted to hear that you had a good experience with our accommodations and that our staff provided friendly service. We strive to create a welcoming and comfortable environment for our guests, and it's always rewarding to receive such positive feedback. We appreciate your support and hope to have the pleasure of hosting you again in the future.

4 out of 5

Posted by on Dec 19, 2022

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3 out of 5

Posted by on Oct 8, 2022

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3 out of 5
The guy at the front deck didnt speak english very well

Posted by on Aug 11, 2022

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4 out of 5

Posted by on Jun 30, 2021

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About the Clarion Inn New London - Mystic

Location 269 North Frontage Road, New London, CT 06320

Property Features

Clarion Inn New London - Mystic offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2702 square feet (251 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Clarion Inn New London - Mystic. Self parking is free. Smoking is allowed in designated areas at this New London hotel.

  • 136 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 bars or lounges
  • Meeting rooms
  • 2702 sq ft of conference space
  • 251 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: New London Union Station (3.3 km / 2.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Clarion Inn New London - Mystic offers 136 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New London hotel provides complimentary wired and wireless Internet access. 32-inch LED televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Shaking Crab - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Cascade Lounge - This bar serves dinner only. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Inn New London
  • Clarion New London
  • Clarion London Mystic London
  • Clarion Inn New London - Mystic Hotel
  • Clarion Inn New London - Mystic New London
  • Clarion Inn New London - Mystic Hotel New London

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Clarion Inn New London - Mystic.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.