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"Nice and spacious and clean ..pleasant staff in a nice area " More

By a verified traveler on Sun 29 Sep 2019

Hotel Description

New London guestrooms with free WiFi

Close to airport

You'll find Lyman Allyn Art Museum and United States Coast Guard Academy within 2 miles (3 km) of this motel. Old Town Mill and Connecticut College are also within 2 miles (3 km).

Round-the-clock service

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. A safe deposit box and laundry facilities are also provided.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 108 guestrooms offer free WiFi and coffee/tea makers. Other amenities include free long-distance calls, free local calls, and hair dryers.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$54* Per night/room Aug 13 - Aug 14

Standard King Bed Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn Mystic - New London ratings based on 26 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Red Roof Inn Mystic - New London

Everyone (20) Couples (3) Family (4)
1 out of 5
The room smelled so bad. There were roaches growling in the bathroom and walls. Wasn’t cleaned the best. Everything was so out dated. Definitely should be more of a 1 Star place. The pictures of the rooms they show online are completely false. Will never stay there again.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 22, 2020 by soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

3 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 15, 2019 by soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

5 out of 5
Nice and spacious and clean ..pleasant staff in a nice area

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

1 out of 5
The air conditioning broken terrible long hot night

Posted by , from Dorchester on Sep 2, 2019

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Comment from Hotel Management

Sep 4, 2019 by Soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

4 out of 5
It was a descent room for the price. It was clean. Good location! Office staff very nice.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

2 out of 5
I didnt like the fact that my triple aaa.wasnt greatly n im nkt a satify customer that came very far frim out of town

Posted by on May 13, 2019

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Comment from Hotel Management

May 28, 2019 by Soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
Hotel sets back from the main road, so actually a very quiet area. Room was very clean, and housekeeping staff seems to work all day to keep it that way. Layout of area surrounding property is a bit odd, and traffic makes it difficult to get in or out during rush hour. Wifi signal strength is VERY weak at this hotel.

Posted by on Mar 22, 2019

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Comment from Hotel Management

May 1, 2019 by Soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1 out of 5

Posted by on Feb 17, 2019

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Comment from Hotel Management

May 1, 2019 by Soni

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1 out of 5
Worst hotel we've ever stayed in!!!!!!! Everything from the buildings, public areas, individual rooms etc are old, worn out and outright disgusting. We were part of a large group of out of town folks staying there for a funeral. Consensus of the group this place was ranked #1 for worst hotel ever!!!!!!!

Posted by on Sep 9, 2018

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2 out of 5

Disappointing!

Cons: The hotel staff definitely need lessons in customer service and the vending machines should be updated! The outside including the doors need repair.
Although I read other reviews, I decided to take a chance since the picture of the room looked nice. The motel was definitely not as close as we wanted to the casino. We booked two rooms and one reeked of cigarette smoke, therefore we asked to change rooms. They only had a room with 2 double beds instead of the king we originally booked. The man at the desk was the grumpiest, least friendly person I have ever met at a motel. The rooms were ok, however the clientele was certainly sketchy, the vending machines were very old and the outside was not really kept up. We were awoken in the morning by a gentleman sitting outside on the 2nd floor in the office chair talking very loudly on his cell phone and sitting in his underwear. This would've all been fine if we paid like $99.00 for the room, however for the price we paid, definitely not worth it!!! There were so many other cute inns that we passed on the way to the casino and definitely regret not researching the area first!

Posted by , from Springfield, MA on Aug 10, 2017

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About the Red Roof Inn Mystic - New London

Location 707 Colman Street, New London, CT 06320

Property Features

As a guest of Red Roof Inn Mystic - New London, you'll find a vending machine, complimentary newspapers in the lobby, and laundry facilities. WiFi is free in public spaces. The business-friendly Red Roof Inn Mystic - New London also features express check-out, a safe deposit box at the front desk, and a television in a common area. Free self parking is available. This New London motel is smoke free.

  • 108 guestrooms or units
  • 2 levels
  • Built in 1986
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: New London, CT (GON-Groton - New London) (10.6 km / 6.6 mi)
  • Train station: New London Union Station (3.2 km / 2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Red Roof Inn Mystic - New London offers 108 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New London motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property allows guests 18 or over to check in with valid military ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-out is available

Each guestroom is kept vacant for a minimum of 48 hours between bookings

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays 48 hours

Hotel Names

  • Mystic New London
  • New London Red Roof Inn
  • Red Roof Inn Mystic
  • Red Roof Inn Mystic Hotel
  • Red Roof Inn Mystic Hotel New London
  • Red Roof Inn Mystic New London
  • Red Roof Inn New London
  • Red Roof Inn Mystic - New London Hotel New London
  • Red Roof Inn Mystic New London Motel
  • Red Roof Inn Mystic Motel
  • Red Roof Mystic London London
  • Red Roof Inn Mystic - New London Motel
  • Red Roof Inn Mystic - New London New London
  • Red Roof Inn Mystic - New London Motel New London

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.