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Mercure Nairobi Upper Hill

4.0 star property
4-star hotel near Yaya Centre

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Mercure Nairobi Upper Hill

Photo gallery for Mercure Nairobi Upper Hill

Reception
Exterior
Minibar, in-room safe, desk, soundproofing
Food and drink
Combined shower/tub, eco-friendly toiletries, hair dryer, bathrobes

Overview of Mercure Nairobi Upper Hill

Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
  • Popular LocationBaraza Restaurant1 min walk
  • Popular LocationUhuru Park17 min walk
  • Popular LocationSyokimau Station23 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)25 min drive

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior
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4.5 out of 5, Wonderful, (167)
The price is $122
per night
$152 total
includes taxes & fees
May 2 - May 3
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About the neighborhood

Nairobi

Nairobi Upper Hill stay.Your stay at this Nairobi Upper Hill hotel places you within 2 miles (3 km) of Uhuru Park and Kenya Railway Golf Club. Nairobi Hospital and Nyayo National Stadium are also within 2 miles (3 km).

What's nearby

  • Nairobi Hospital - 3 min drive
  • University of Nairobi - 4 min drive
  • Kenyatta International Convention Centre - 4 min drive
  • Strathmore University - 5 min drive
  • Yaya Centre - 6 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • Taidys Tavern Upperhill - 13 min walk
  • Java KMA - 12 min walk
  • Bonds Garden Restaurant - 8 min walk
  • Art Caffe - Britam Tower - 6 min walk
  • Hillpark Hotel Restaurant - 13 min walk

About this property

Mercure Nairobi Upper Hill

4-star hotel near Yaya Centre
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms, coworking spaces, and limo/town car service.

Public spaces have free WiFi. Event space at this hotel measures 5813 square feet (540 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and concierge services are also featured at the business-friendly Mercure Nairobi Upper Hill. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Nairobi hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 5813 sq ft of conference space
  • 540 sq m of conference space
  • Built in 2010
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Arabic, English, French, Swahili

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: USD 30 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)

Room amenities

Entertainment

  • 42-inch TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 per person
  • Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

How close is Mercure Nairobi Upper Hill to the airport?

Mercure Nairobi Upper Hill is 2.4 mi (10-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Nairobi Upper Hill?

As of Apr 18, 2024, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on Apr 21, 2024 start from $115.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Nairobi Upper Hill have an airport shuttle?

Mercure Nairobi Upper Hill offers an airport shuttle 24 hours a day, on request, for a charge of USD 35 per person, one-way.

Does Mercure Nairobi Upper Hill offer free breakfast?

Free breakfast isn’t provided at Mercure Nairobi Upper Hill, but buffet breakfast is offered for a fee of USD 30 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Nairobi Upper Hill?

No, there is no casino at this hotel, but Lucky 8 Casino (6-min drive) is nearby.

What time is check-in at Mercure Nairobi Upper Hill?

Check-in begins at 2 PM.

Is there free parking at Mercure Nairobi Upper Hill?

This hotel offers free self parking.

Does Mercure Nairobi Upper Hill have a pool?

Yes, there's a pool.

Does Mercure Nairobi Upper Hill have a restaurant?

There are 2 onsite restaurants, offering options like pool views and al fresco dining.

Does Mercure Nairobi Upper Hill have a spa?

There are no spa services available at this hotel.

How close is Mercure Nairobi Upper Hill to downtown Nairobi?

Mercure Nairobi Upper Hill is 0.6 mi away from Nairobi.

Mercure Nairobi Upper Hill Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 162 reviews" "
Rating 8 - Good. 54 out of 162 reviews" "
Rating 6 - Okay. 9 out of 162 reviews" "
Rating 4 - Poor. 8 out of 162 reviews" "
Rating 2 - Terrible. 5 out of 162 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

FUMITO

Stayed 4 nights in May 2023

10/10 Excellent

Silviu

Stayed 4 nights in Mar 2023

10/10 Excellent

BRUCE

Stayed 5 nights in Feb 2023

8/10 Good

EDWARD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

8/10 Good

Kyss

Traveled with family
Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022

8/10 Good

Perry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Ranjit

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to the Crown Plaza level expected
Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael G

Stayed 1 night in Aug 2021