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Hotel Emerald

3.5 star property
3.5-star hotel near United Nations Office at Nairobi

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Photo gallery for Hotel Emerald

Terrace/patio
Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; international cuisine
Lobby
Reviews
7.2

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800
  • Popular LocationThe Sarit Centre5 min walk
  • Popular LocationWestgate Shopping Mall12 min walk
  • Popular LocationUnited Nations Office at Nairobi10 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)20 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

10/10 Exceptional
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Premium bedding, in-room safe, desk, laptop workspace

Family Triple Room

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Double or Twin Room

7.8/10 Good
  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Nairobi

Heart of Nairobi.Within a 10-minute walk of this Westlands hotel, you'll find The Sarit Centre and Oshwal Religious Centre. Also, Westgate Shopping Mall is within half a mile (1 km) and UNHCR Kenya is within 2 miles (3 km).

What's nearby

  • The Sarit Centre - 5 min walk
  • Westgate Shopping Mall - 12 min walk
  • University of Nairobi - 3 min drive
  • Kenyatta International Convention Centre - 5 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 20 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 21 min drive

Restaurants

  • The Alchemist Bar (The Bus) - 4 min walk
  • 68 Library - 3 min walk
  • The Kraft - 1 min walk
  • Java House - Westlands Square - 4 min walk
  • Slush Coffee World - 5 min walk

About this property

Hotel Emerald

3.5-star hotel near United Nations Office at Nairobi
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a rooftop terrace, and barbecue grills are also featured at the business-friendly Hotel Emerald. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

  • 59 guestrooms or units
  • 7 levels
  • Built in 2013
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Emerald offers 59 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

This Nairobi hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Hindi, Swahili, Urdu

Property amenities

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 per person
  • Airport shuttle fee: USD 30.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

How close is Hotel Emerald to the airport?

Hotel Emerald is 5 mi (19-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

Does Hotel Emerald have an airport shuttle?

Hotel Emerald offers an airport shuttle 24 hours a day, on request, for a charge of USD 30.00 per vehicle, one way.

Does Hotel Emerald offer free breakfast?

Free breakfast isn’t provided at Hotel Emerald, but buffet breakfast is offered for a fee of USD 30 per person. It's available every day from 6:00 AM to 9:00 AM.

Is there a casino at Hotel Emerald?

No, there is no casino at this hotel, but Lucky 8 Casino (7-min drive) is nearby.

What time is check-in at Hotel Emerald?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Hotel Emerald?

This hotel offers free self parking.

Does Hotel Emerald have a pool?

Hotel Emerald does not have a pool.

Does Hotel Emerald have a restaurant?

Hotel Emerald is home to Vista, which features international cuisine.

Does Hotel Emerald have a spa?

There are no spa services available at this hotel.

How close is Hotel Emerald to downtown Nairobi?

Hotel Emerald is 2.3 mi away from Nairobi.

Hotel Emerald Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 62 reviews" "
Rating 8 - Good. 27 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 7 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Nando

Liked: Cleanliness, staff & service, amenities
Interesting location close to shopping and entertainment, staff was very helpful
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Tracie, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Stayed 3 nights in Oct 2018

8/10 Good

Ben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Stayed 2 nights in Nov 2019

6/10 Okay

Ziphozihle

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Stayed 2 nights in Jul 2019