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Hotel Napa Valley, Ascend Hotel Collection

3-star property
1556 Polk St, Napa, CA 1-855-201-7819
4.0 out of 5
Very good!
See all 6 travelocity Reviews

"Stay was very nice and welcoming. Spacious room and bathroom. I would definitely stay here again. " More

By a verified traveler on Sun 25 Jun 2023

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Hotel Description

3-star hotel near Napa Valley Wine Train

Central Napa stay

Within a 10-minute walk of this Central Napa hotel, you'll find JaM Cellars and Downtown Napa Association. Uptown Theater and Napa Opera House are also within half a mile (1 km).

Free perks

This hotel features free WiFi in public areas, concierge services, and free self parking. Enjoy the free full breakfast each morning. A business center, express check-in, and express check-out are also on offer.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count room.options.bedSize. Maximum Occupancy 2 Max
$169* Per night/room Apr 21 - Apr 22

Standard Room, 1 King Bed, Non Smoking (Large Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Hotel Napa Valley, Ascend Hotel Collection ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Napa Valley, Ascend Hotel Collection

Everyone (1) Couples (3) Family (1)
5 out of 5
Stay was very nice and welcoming. Spacious room and bathroom. I would definitely stay here again.

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jun 27, 2023 by Dolly

Hello Audrey,Thank you so much for a positive feedback. It's great to hear that you had enjoyed your stay at the Hotel Napa Valley and enjoyed your spacious room. We can't wait to host you again!Regards,

5 out of 5
This property was better than I imagined. The pictures online did NOT do it justice! I will recommend it to everyone I know!

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 9, 2021 by Dolly

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards,

2 out of 5
he room was so small that it didn't even have one chair. The view was of garbage cans. Internet is spotty and the room door code had to be entered twice each time to work. The hot water was only warm, and never really heated up. We alerted management who disagreed with us, and showed us that it actually was hot, in their opinion. There is a nice collection of DVDs in the hallway, but the DVD player didn't work. The hotel's guide in the lobby suggests dining at Allegria (for some reason) and to mention that you are a guest when you reserve. Doing so got us the worst table in the world and terrible service and nothing else. So don't mention that you are a guest of this hotel. This is not walking distance to anything. From the lobby refrigerator, for an additional $1.00 you can buy a bottle of Walmart water. Nature's Valley granola bars are complimentary. The walls are thin, as expected in an older property. You can hear everything in the building. It was a special occasion and we chose the wrong place. The hotel is across from an abandoned Safeway. Over $200 and no evening wine or breakfast, as advertised. Due to Covid-19, I understand the struggle and changes, but this place is NOT worth the cost. I would never ever stay here again. On the plus side, the property is very clean, the room includes a bottle of wine, and the front sitting room is pleasant. The neighborhood is quiet and it is a beautiful property.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 9, 2021 by Dolly

Thank you for taking the time to review your stay with us. I am sorry to hear that your stay did not meet your expectations. I have shared your feedback to the rest of the staff. Please know that we value you as our guest and appreciate your business. Thank you for staying with us. Regards,

5 out of 5
Well maintained Victorian hotel. TV and internet worked well. Coffee in the lobby, wine reception in the evening, not open now. Very helpful, friendly manager. Very close to downtown shops and wine tasting. Ample parking off the street. Highly recommended👍

Posted by , from San Marcos, CA on Jun 19, 2020

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Comment from Hotel Management

Jun 19, 2020 by Dolly

Thank you for your feedback. We surely are glad that you had a wonderful.stay with us, our location is truly unbeatable.. We hope you stay with us again. Regards,

2 out of 5
This was a pretty disappointing experience. First off, the property is not a hotel, but a bed and breakfast. On the Travelocity site, this property lists that pets are not allowed except for service animals, but when we walked into our (extremely tiny) room, the smell of animals was present, which was quite irritating. In addition, because this is actually an old home, we could hear every footstep around and above us, as well as a crying baby/infant, keeping us awake fairly late, only to be greeted by the staccato barking of the neighbor's dogs at a bright and early 4:45AM. Because we arrived at 7:30PM, the front desk was closed and there was no one to speak with about these issues. The highlight of our stay was the breakfast served in the basement. It was some sort of egg souffle and was served with croissants and fresh fruit. We would not stay here again and feel it should be made more clear on the Travelocity listing that this property is NOT a hotel.

Posted by , from Galveston on Oct 22, 2019

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Comment from Hotel Management

Oct 24, 2019 by Dolly

Thank you for taking the time to review your stay with us. I am sorry to hear that your stay did not meet your expectations.I have shared your feedback with the staff to ensure that all issues will be corrected. Thanks, Dolly

5 out of 5

Comfortable Getaway

Pros: Unlike a regular hotel, it's like being at home.
Cons: Minor details like a ceiling fan that made a little noise ....etc
Location: Perfect location. Within walking distance to downtown Napa and minutes away from access to the wine country.
This was our second time to stay here. The staff is friendly and helpful and we always meet terrific people there. The rooms are inviting and cozy.

Posted by , from Dallas,Tx on May 6, 2017

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About the Hotel Napa Valley, Ascend Hotel Collection

Location 1556 Polk St, Napa, CA 94559

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. Hotel Napa Valley, Ascend Hotel Collection also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Free self parking is available. This 3-star Napa hotel is smoke free.

  • 21 guestrooms or units
  • Full breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Napa Valley, Ascend Hotel Collection offers 21 air-conditioned accommodations with fireplaces and hair dryers. Flat-screen televisions come with cable channels. This Napa hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Fireplace
  • Flat-screen television
  • Cable channels
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast daily from 8:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 PM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. The front desk is open daily from 9:00 AM - 5:00 PM. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front Desk hours 9 AM - 6 PM. Guests arriving after 6 PM must contact the property prior to 3 PM on the day of arrival.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an access code. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 45 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 5:00 PM
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Napa Valley
  • Napa Valley, Ascend Collection
  • Hotel Napa Valley Ascend Hotel Collection
  • Hotel Napa Valley, Ascend Hotel Collection Napa
  • Hotel Napa Valley, Ascend Hotel Collection Hotel
  • Hotel Napa Valley an Ascend Hotel Collection Member
  • Hotel Napa Valley, Ascend Hotel Collection Hotel Napa
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.