For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We loved this hotel! We travelled as a family of 5 (with 3 children of 8,12, and 15) and we booked two connecting rooms. The rooms were very spacious,
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Within a 10-minute walk of this Naples City Centre hotel, you'll find Castel dell'Ovo and Lungomare Caracciolo. Piazza del Plebiscito and Via Chiaia are also within half a mile (1 km).
Dining, fitness center
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and train station drop-off service. Self parking, a terrace, and luggage storage are also offered.
Free WiFi, flat-screen TVs
Boasting comforts like premium bedding and down comforters, the 122 guestrooms also offer free WiFi and 24-hour room service. Other amenities include flat-screen TVs, minibars, and safes.
Eurostars Hotel Excelsior ratings based on 5 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Eurostars Hotel Excelsior
Everyone (3)Family (1)
5 out of 5
We loved this hotel! We travelled as a family of 5 (with 3 children of 8,12, and 15) and we booked two connecting rooms. The rooms were very spacious, clean and elegant. Classy Italian furniture, a lot of allure, elegance and grace.
The view from the rooms and the top terrace is absolutely gorgeous: buffet breakfast with a view of the Gulf of Naples and the Vesuvio is unbeatable!
Perfect location to explore Naples
We'll definitely stay at the Eurostar Hotel Excelsior for our next trip to Napoli...
Posted by a verified traveler on Aug 6, 2019
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5 out of 5
My wife and I had a great experience at this hotel. The staff was friendly, the hotel was clean and welcoming and the restaurant on the rooftop was absolutely great. The breakfast in the morning is also well worth the money. The location of the hotel is fantastic. We would definitely stay here again
Posted by a verified traveler on Mar 21, 2018
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5 out of 5
Great experience at the Excelsior!
So glad we chose this hotel. Absolutely super! The roof top bar & terrace restaurant were the perfect place to enjoy the view of the bay.
Food great & staff charming. Full marks all round. Would def stay there again.
Posted by Gillian , from P on Jul 6, 2017
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5 out of 5
Classic old time European glamour
Pros:classic touches like lovely light fixtures, a belt rack in the closet, fluffy robes, lots of space, fabric covered walls, a sweet suite experience
Location:fantastic location, especially on a sunday when the people of Naples come out for a stroll.
Loved this hotel. You could tell that she was a grande dame in her day because she has classic bones. Five of us were traveling together so we stayed in a two room suite with two bathrooms and a wonderful expanded balcony. Loved the rooftop terrace and was sad that we had to leave for the airport at 4:30 a.m. so we missed breakfast.
Posted by a verified traveler on Mar 28, 2017
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2 out of 5
Big Disappointment in Naples
We decided to go first class and booked a sea-view room at the Excelsior in Naples. Upon check-in, we asked for an upgrade and were cheerfully informed that we already had it! How wonderful!. Well, this hotel may be five-star, but the room we were given was certainly not. We were looking forward to having a beautiful room with one of those much talked about marble baths. What we got was a very small room (Room 415) that had not been redecorated in at least a decade. It was seriously in need of new furniture, paint and carpet. Upon checking-in and seeing the room, we immediately complained to the desk and requested a different room, but were informed that this was the only room available. We made it clear that we were not happy, but it didn't seem to matter to anyone at the desk. So, we were stuck. As for the bath, it was ugly, out-of-date, and if there is any marble, it must be under the mismatched tile. The lone window was almost impossible to open and look out of due to two sets of doors/windows and draperies that will not open wide enough to allow you to open the doors and then open the windows. I was afraid one was going to hit the other and break the glass so we finally gave up. In addition, the room was not clean. I found a clump of someone else's hair when I picked up my clothes from the bathroom floor, which was very disgusting. The Hotel cleaned the clothes in question without asking me, which was nice, but then tried to bill me for the cleaning (which I refused to pay). It was a comedy of errors that wasn't very funny. Recommendation - Stay Somewhere Else in Naples
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
Dining venue(s)
Fitness facilities
Property Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Eurostars Hotel Excelsior. For a fee, parking is available. This 4-star Naples hotel is smoke free.
1 building
122 guestrooms or units
6 levels
Built in 1905
Dining venue
Bar or lounge
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Naples International Airport (NAP) (15.6 km / 9.7 mi)
Train station: Montesanto Station (3.7 km / 2.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Eurostars Hotel Excelsior offers 122 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
Flat-screen television
Luxury bedding
Down blanket
Bathtub or shower
Housekeeping (daily)
Safe
Telephone
Air conditioning
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Eurostars Hotel Excelsior has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Well-lit path to entrance
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Eurostars Hotel Excelsior
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings.
One child stays free
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Debit cards
Online Penalty Collection
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: EUR 30 per person (approximately)
Self parking fee: EUR 30 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples
You should know
All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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Frequently Asked Questions
Yes, there is a restaurant on site.
Free parking is not available at this hotel. Self parking is available for EUR 30 per day.
Eurostars Hotel Excelsior is 9.7 mi (24-min drive) away from the Naples International Airport (NAP) airport, the closest popular airport to the property.
Eurostars Hotel Excelsior does not have a pool.
This hotel is 17.9 mi (33-min drive) from Varcaturo Beach.
There are no spa services available at this hotel.
Free breakfast isn't provided at Eurostars Hotel Excelsior, but buffet breakfast is offered for a fee of EUR 30 per person. It's available every day from 7:00 AM to 10:30 AM.
Check-in begins at 2:00 PM.
Airport shuttle services are not available at Eurostars Hotel Excelsior.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
