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4.5 out of 5

"The room was great. The hotel staff was competent and polite. But the dining room staff were terrible. Were they just beginners? They seemed to be s ... " More

By a verified traveler on Sat 01 Oct 2016

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Hotel Description

4-star eco-friendly hotel near Port of Naples

Naples City Centre stay

Your stay at this Naples City Centre hotel places you within 2 miles (3 km) of Port of Naples and Molo Beverello Port. Piazza del Plebiscito and Castel dell'Ovo are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Valet parking, a coffee shop, and a terrace are also offered.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$176* Per night/room Aug 21 - Aug 22

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Palazzo Caracciolo Napoli - MGallery ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palazzo Caracciolo Napoli - MGallery

Everyone (1) Couples (1)
4 out of 5

Good hotel.

The room was great. The hotel staff was competent and polite. But the dining room staff were terrible. Were they just beginners? They seemed to be stumbling all over themselves. No one person seemed to be in charge. The bartender didn't have enough change. Hardly up to Sofitel standards.

Posted by on Oct 1, 2016

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5 out of 5

Awesome Hotel !!

Pros: The room was AMAZING, large, clean, comfortable, and beautiful.
Cons: Nothing everything perfect!
Location: Centrally located in Naples, quick taxi ride to the Airport
We only stayed one night inbetween the Almafi Coast and our flight home, but now I wish we would have stayed longer, it was an amazing hotel. I highly recommend this one.

Posted by , from California on Sep 12, 2016

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About the Palazzo Caracciolo Napoli - MGallery

Location Via Carbonara 112, Naples, NA 80139

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:

  • Swimming pool

The following facilities are closed on Sunday and Monday:

  • Full-service spa
  • Sauna
  • Spa tub

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Palazzo Caracciolo Napoli - MGallery. An airport shuttle (available 24 hours), a cruise ship terminal shuttle, and a train station drop-off service are available for a fee. For a fee, parking is available. This 4-star Naples hotel is smoke free.

  • 146 guestrooms or units
  • 3 levels
  • Built in 1500
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Naples Central Station (1.7 km / 1.1 mi)
  • Metro station: Piazza Cavour Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle, train station pick-up, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Palazzo Caracciolo Napoli - MGallery offers 146 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bidets, and hair dryers. This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Palazzo Caracciolo Napoli - MGallery has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Palazzo Caracciolo Napoli - MGallery offers transfers from the cruise terminal, ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 25 per pet, per stay (maximum EUR 15.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 28 per day (in/out privileges)
  • Pet fee: EUR 25 per pet, per stay (maximum EUR 15.00 per stay)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MGallery Caracciolo Napoli
  • MGallery Palazzo Caracciolo Napoli
  • Palazzo Caracciolo Napoli MGallery
  • Palazzo Caracciolo Napoli MGallery Collection
  • Palazzo Caracciolo Napoli MGallery Collection Hotel
  • Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Collection Naples
  • m Gallery Palazzo Caracciolo Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel Hotel
  • Palazzo Caracciolo Napoli MGallery Sofitel Naples
  • Palazzo Caracciolo Napoli MGallery Sofitel
  • Palazzo Caracciolo Napoli - MGallery Hotel
  • Palazzo Caracciolo Napoli - MGallery Naples
  • Palazzo Caracciolo Napoli - MGallery Hotel Naples

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

The property is a member of Historic Hotels of the World.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.