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4.3 out of 5

"Always a clean, friendly, accommodating place to stay " More

By a verified traveler on Sat 01 Feb 2020

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Hotel Description

3-star hotel near CoolSprings Galleria

In suburbs

You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. Iasis Health Care and Saint Thomas Medical Partners are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Free WiFi, Smart TVs

The 126 guestrooms have Smart TVs with cable channels and offer free WiFi and premium bedding. Other amenities include Netflix, coffee/tea makers, and free local calls. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$135* Per night/room May 30 - May 31

Junior Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Courtyard by Marriott Franklin Cool Springs ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Franklin Cool Springs

Everyone (5) Family (2)
5 out of 5
Great stay

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 11, 2022 by SR

Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

5 out of 5

Posted by on Jan 2, 2022

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5 out of 5

Posted by on Dec 11, 2021

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5 out of 5
Always a clean, friendly, accommodating place to stay

Posted by , from Wilton on Feb 1, 2020

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Comment from Hotel Management

Feb 3, 2020 by John Bensing

Happy to hear your positive feedback. Come again soon!

5 out of 5
Great location, walking distance to many upscale restaurants and shops. Hotel is nicely updated, very clean, and room was quiet. Would definitely stay here again! The Starbucks located in the hotel was a big plus!

Posted by on Sep 7, 2019

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5 out of 5

Posted by on Sep 4, 2019

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1 out of 5
Very difficult location to get in and out of with car. Room was crackerbox, air conditioner kept going on or alternatively heat all night. Restaurant closed as Holiday. Shower floor too slick, nobody fell but sure could. Second Marriott I have stayed at that was bad (Marriot Springhill IAH so bad walked out, would not stay) and last I will ever go to.

Posted by on Jul 6, 2019

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5 out of 5

Food Service

The bar isn't a full bar and they don't have Coca-Cola products. I called for breakfast room service and was told they only deliver to rooms after 5:00pm.

Posted by on Nov 2, 2015

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5 out of 5

Great hotel near Nashville

Pros: Professional & courteous staff. Especially front desk.
Cons: The only bad thing I can say about this hotel is the TV channels aren't that great. Not a good variety.
Location: Shopping across the interstate. Close enough to Nashville but not in the middle of it.
My husband and I stayed here for a weekend getaway. I have never stayed at a hotel with such professional, courteous staff. We had a problem with our noisy neighbors the second night and hotel staff made sure that it was taken care of to our satisfaction. I am already looking for another excuse to head to Franklin. We will most definitely stay at this hotel again!

Posted by , from Cullman, AL on Oct 6, 2014

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5 out of 5

Nice area, almost new.

Pros: Close restaurants, Free Internet, Quiet, clean, nice area
This hotel is located in a newly constructed business complex area. The very helpful lady at check in said it was 2 years old. The rooms are tastefully furnished in a modern design. They have a bar that is open til 10 and indoor pool as well. I would highly reccommend.

Posted by , from tennessee on Feb 3, 2011

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About the Courtyard by Marriott Franklin Cool Springs

Location 2001 Meridian Blvd, Franklin, TN 37067

Property Features

Courtyard by Marriott Franklin Cool Springs offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 630 square feet (59 square meters). A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Courtyard by Marriott Franklin Cool Springs. Free self parking is available. This 3-star Franklin hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 4 levels
  • 630 sq ft of conference space
  • 59 sq m of conference space
  • Built in 2008
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Courtyard by Marriott Franklin Cool Springs offers 126 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Bistro - This bistro serves breakfast and dinner.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 17 for adults, USD 5 and USD 15 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Cool Springs
  • Courtyard Cool Springs Hotel
  • Courtyard Cool Springs Hotel Franklin
  • Courtyard Franklin
  • Courtyard Franklin Cool Springs
  • Courtyard Marriott Franklin Cool Springs Hotel
  • Courtyard Marriott Cool Springs Hotel
  • Courtyard Marriott Franklin Cool Springs
  • Courtyard Marriott Cool Springs
  • Courtyard By Marriott Franklin Cool Springs Hotel Franklin
  • Courtyard by Marriott Franklin Cool Springs Hotel
  • Courtyard by Marriott Franklin Cool Springs Franklin
  • Courtyard by Marriott Franklin Cool Springs Hotel Franklin

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.