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4.3 out of 5

"Out of the 2 vending machines on my floor, one was broke and one was sold out of all diet options. " More

By a verified traveler on Tue 23 Jun 2020

Hotel Description

Enjoy the free airport shuttle at this 4-star Nashville hotel

Close to airport

You'll be within 3 miles (5 km) of Larry Keeton Theater and 6 miles (10 km) of Opry Mills with a stay here. Cooter's Place and Two Rivers Golf Course are also within 6 miles (10 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a seasonal outdoor pool on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 410 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Music City Hotel ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Music City Hotel

Everyone (12) Couples (4) Family (5)
4 out of 5
Out of the 2 vending machines on my floor, one was broke and one was sold out of all diet options.

Posted by , from Elizabethtown, KY on Jun 23, 2020

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Comment from Hotel Management

Jul 5, 2020 by GM

Thank you for the feedback and we have followed up with our Vending provider to ensure this doesn’t happen again

5 out of 5
We rented the suite and it was very, very nice. We didn’t get to enjoy the bar or sitting area so maybe next time we can!

Posted by , from Ky on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by GM

Thank you Steven, for the nice comments! Hopefully next time you have time for that drink at the bar:) Hope you had safe travels home! charley

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Mar 10, 2020 by CC

Thank you for your response. We appreciate your feedback.

4 out of 5
We loved the hotel and everything it offered, only complaint was that the service in the restaurant was not good at all either day that we tried to eat there.

Posted by , from Sartell, MN on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by EGH Director of Operations

Nathan, Thank you for taking the time to review the Sheraton Music City Hotel. We strive to make every guest visit excellent, and if the service in the restaurant did not meet your expectations I send our apologies. I will share your comments with our Restaurant Manager. We hope to see you again in the future.

5 out of 5
The overall hotel is very clean and convenient. We were there for a meeting and the facilities and food were very good.

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 12, 2019 by CC

Thank you for staying with us. We appreciate your feedback.

5 out of 5
Best place we ever stayed /very clean the beds were heavenly and pillows /the lobby was fun to enjoy good conversations comfortable couches/ good food breakfast

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 8, 2019 by CC

Thank you for staying with us. We appreciate your feedback.

5 out of 5
Beautiful grounds and service. All staff we had contact with were very accommodating and helpful

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 6, 2019 by CC

Thank you for staying with us. We appreciate your feedback.

5 out of 5
Location was great easy in and out, close to airport, and access to downtown area, and Opryland. Need taller toilets for older guests, and put TV up on wall for easier viewing.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 21, 2019 by CC

Thank you for staying with us. We appreciate your feedback.

5 out of 5
Great property, would def come back! Very impressed!

Posted by on Sep 15, 2019

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Comment from Hotel Management

Oct 3, 2019 by CC

Thank you for your valued response to your most recent stay. We appreciate your comments & strive to give exceptional customer service. Please come visit again when you are in Nashville.

4 out of 5
Great location close enough to the city that u are a short ride away but far enough that u don't deal with the craziness of the city. Good amenities with both outdoor & indoor pools. we had a nice room on the first floor nice comfy bed, mini fridge, good toiletries & a terrace with easy access to the outdoor pool.

Posted by on Sep 12, 2019

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Comment from Hotel Management

Oct 3, 2019 by CC

Thank you for your valued response of your most recent stay. We appreciate your comments & strive to give exceptional customer service. Please come visit again when you are in Nashville.

About the Sheraton Music City Hotel

Location 777 Mcgavock Pike, Nashville, TN 37214

Property Features

Sheraton Music City Hotel offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Music City Hotel. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 4-star Nashville hotel is smoke free.

  • 410 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Nashville Intl. Airport (BNA) (4.5 km / 2.8 mi)
  • Train station: Nashville Donelson Station (3.8 km / 2.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Music City Hotel offers 410 accommodations with video-game consoles and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and in-room massages can be requested. Housekeeping is provided on request.

  • Private balcony
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.

Old Hickory Grill - This restaurant serves breakfast and dinner.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 19.95 for adults, USD 5 and USD 15 for children (approximately)
  • Self parking fee: USD 12 per day (in/out privileges)
  • Valet parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Music City Sheraton
  • Sheraton Music
  • Sheraton Music City
  • Sheraton Music City Hotel
  • Sheraton Music City Hotel Nashville
  • Sheraton Music City Nashville
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Hotel Nashville
  • Sheraton Music City Hotel Hotel
  • Sheraton Music City Hotel Nashville
  • Sheraton Music City Hotel Hotel Nashville

You should know

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.