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"The host and workers were very kind and helpful. The facility is so secluded, and far away from eating establishments and the beach. I checked out the ... " More

By a verified traveler on Sun 28 May 2023

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Hotel Description

Hotel near Cable Beach in Nassau

City center stay

Within a 10-minute walk of this Chippingham hotel, you'll find Lucayan Archipelago and Saunders Beach. Nassau Botanical Gardens and Haynes Oval are also within half a mile (1 km).

Free perks

An outdoor pool, free self parking, and barbecue grills are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A terrace, a garden, and luggage storage are also on offer.

Deluxe Villa, Multiple Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Studio Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Comfort Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Colony Club Inn & Suites ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Colony Club Inn & Suites

Everyone (10) Couples (2) Family (3)
2 out of 5

Posted by on Oct 23, 2023

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Comment from Hotel Management

Nov 22, 2023 by S.R.

Thank you booking your stay with us, It was a pleasure to have you!

1 out of 5
I had to check out on the 24th because it was raining and water was by the front of my door at about 6” I had to walk in the water in order to leave the room my feet was soaking wet not only that I was in a none smoking room and other guests was sitting in front of my room smoking I could barely breathe because I don’t smoke so I complain at front desk and nothing was done about it and tv wasn’t working also the air conditioning so I had no alternative but to check out before the schedule time it was too inconvenience for me so now I’m expecting a refund for 3 nights thank you

Posted by on Sep 29, 2023

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Comment from Hotel Management

Oct 6, 2023 by S.R.

We really appreciate your feedback and apologize for the inconvenience you experienced during your stay with.It is our aim to strive for a satisfied guest and it is evident we dropped the ball with you. We will use your comments as key points in our initiative to improving our service.

5 out of 5

Posted by , from REDFORD TOWNSHIP on Aug 26, 2023

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Comment from Hotel Management

Sep 28, 2023 by S.R.

Hello Scott....Wow! Thak you for the awesome rating. It was a real plaeasure to have you stay with us.

2 out of 5
First room we got had very little water pressure hardly enough to shower until the valve literally blew off shooting water everywhere, and mini split unit started leaking lots of water on the floor got our suitcases wet, then we got moved into a room next to it and same low pressure on shower and shower leaked lots of water wouldn’t close completely. Front desk staff weren’t overly friendly, as I was checking in two people were there complaining about their rooms and one of them actually cancelled their reservation on the spot, not what you want to see as your checking in.

Posted by on Jul 31, 2023

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Comment from Hotel Management

Aug 1, 2023 by Kramer

Dear Diomar, Thank you for your feedback. We are sorry to hear that issues with the water pressure made you and your family have a bad experience. We aim to troubleshoot issues in real time and satisfy our guests and this was an issue we got a report on and was in process of troubleshooting, this resulted in valve being blown off. Though we did not get any reports by you regarding the room change, we take your feedback very seriously and this will be shared with our team to ameliorate these concerns. We hope we can welcome you back in the near future.

4 out of 5

Posted by on Jul 15, 2023

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Comment from Hotel Management

Aug 8, 2023 by Kramer

Dear James, We appreciate your review. We will share this with our team.

5 out of 5
The host and workers were very kind and helpful. The facility is so secluded, and far away from eating establishments and the beach. I checked out the next morning, and got a hotel room across the street from the beach and downtown Nassau.

Posted by on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by Krista R.

Thank you for rating your recent stay with us. We are pleased to hear you've enjoyed the hospitality of our team. Our property is located with-in 15-18 minute walk to near by beaches, restaurants, petrol station, pharmacy, however we know our guest come for vacation and as much rest as possible.

4 out of 5
H

Posted by , from Galena on Feb 21, 2023

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Comment from Hotel Management

Feb 21, 2023 by Gigi

Thank you, Kim, for your kind review and we look forward to welcoming you back again.Kind regards.

5 out of 5
Like everything about it, wasn't feeling the office when I check in but to my surprise the room was in excellent condition .The stove wasn't working but they went out and buy me one . enjoyed my stayed.

Posted by on Dec 27, 2022

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Comment from Hotel Management

Dec 29, 2022 by Krista

Hello Sandra, thank your sharing your experience with us and fellow travelers alike. I am pleased to hear our team members were able to help make your stay a more comfortable and enjoyable one. It really was a joy having you and thank you for choosing to stay with us.

1 out of 5
I was not comfortable with my room nor my experience at this facility. My door was not secure, the air was not working, the bathroom was not clean and I never received the Wi-Fi services I’d inquired about more than once. I did not feel safe at the facility with the faulty door. And I was disappointed that no one resolved my internet issues especially considering that I communicated that I was here on work. It was a major inconvenience for me to not be able to complete my tasks due to not having Wi-Fi that was promised. While the front desk was kind, I was not well accommodated and did not feel safe during my stay. Their presentation online did not align with my experience in person. My stay was slated for an entire week but I only stayed 3 days. No one was at the front desk to serve me so I left my key in my hotel room. I was not able to wait very long to be serviced because I was being transported by taxi to another location. I followed up after my departure from Nassau, expressing this all to the facility. I was promised a full refund and have yet to receive it. I’ve followed up multiple times since with the hotel. I am going to leave reviews wherever I can to help others avoid such a terrible experience. I do not recommend booking with this hotel.

Posted by on Sep 15, 2022

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Comment from Hotel Management

Sep 28, 2022 by Krista

Hello Tiffany, Thank you for sharing your experience with us and fellow travelers alike. I do apologize for the day late response in the refund, I was on sick leave since the email sent to you last. My portfolio was then given to a colleague. My actions were not that of malice intent or lack of attention to your case. As it is your depiction of your experience with us and gives us insight to the breakdown in our service and allows us the opportunity for improvement. However I do wish you had bought the other concerns to us during the three nights you stayed with us, such as the faulty door, ac not cooling and your bathroom not being cleaned, as it would have given us a chance to correct these issues. Nonetheless I will speak with our Guest Service representative as to why an internet box was not placed in your room, earlier on from your complaint of little to no wifi ,(even if the guest is not in the room, same as housekeeping, we would set up device in room )as this could of been a simple fix.Once again, I do apologize for my miscommunication, misunderstanding and delay in response time to your concerns.

4 out of 5

Posted by on Mar 24, 2020

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Comment from Hotel Management

Mar 25, 2020 by Krista

Thank you for taking the time to rate your experience with us and fellow traveler alike.

About the The Colony Club Inn & Suites

Location St. Albans Drive off West Bay Street, Nassau,

Property Features

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Colony Club Inn & Suites. Free self parking is available.

  • 27 guestrooms or units
  • 2 levels
  • 4 buildings
  • Continental breakfast (free)
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Colony Club Inn & Suites offers 27 accommodations with complimentary bottled water and irons/ironing boards. 32-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Smart television
  • Cable channels
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Colony Club Inn & Suites

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 32 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Colony Club Inn Nassau
  • Colony Club Inn
  • Colony Club Nassau
  • The Colony & Suites Nassau
  • The Colony Club Inn Suites
  • The Colony Club Inn & Suites Hotel
  • The Colony Club Inn & Suites Nassau
  • The Colony Club Inn & Suites Hotel Nassau

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.