4/10 Poor
sharon
Traveled with family
Sep 8, 2023
Disliked: Amenities, property conditions & facilities
Finding the place was a challenge. The signage is high up on the wall on one side of the building, but the entrance around the corner doesn't have anything. More by luck than judgement we found the back door. No one was at reception. Eventually, a cleaner found a man who came to check us in. Don't be misled by the name. This is not a hotel. It is very basic. Water trickled out the shower and it was either piping hot or cold. The supervisor was adamant I was doing it wrong. It is not rocket science to adjust a tap. The lowest setting for the aircon was 18 degrees and it didn't cool the room at all. Again, when I complained, the supervisor fiddled with the settings and then put them back to exactly what I had it at, tried to convince me it was colder and said I didn't know how to work the remote. The 2 single beds had the hardest most uncomfortable mattresses. Most of the other rooms in the complex had drying racks for towels on the balcony as well as a table and chairs. My room was basic and did not have any such luxury. The plug in the bathroom basin was useless, so washing over the basin had to be done with the tap running all the time. The cleaners go in daily, whether you like it or not. Sleep was constantly disturbed due to inconsiderate guests' loud talking and banging doors, which echoed around the whole building. There was no possibility of sleeping in later as the cleaners came in early and furniture was moved around with more door banging. Close to the beach.
sharon
Stayed 6 nights in Aug 2023