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4.7 out of 5

"The resort was amazing!! Staff friendly and helpful!! If you can stop by and the spa brenda and shana did our couples massage and man they have hands. ... " More

By a verified traveler on Fri 02 Sep 2022

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Hotel Description

4.5-star beachfront property near Seven Mile Beach

Beachfront retreat

Within a 5-minute walk of the property, you'll find Bloody Bay Beach and Bloody Bay. Seven Mile Beach and Hedonism II are also within 2 miles (3 km).

All-inclusive

A private beach, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and WiFi in public areas.

Deluxe Tree House, 1 King Bed (VIP Airport Fast Tracking)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$427* Per night/room Sep 25 - Sep 26

Suite, 1 Bedroom (VIP Airport Fast Tracking)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunset at the Palms Resort - Adults Only - All Inclusive ratings based on 39 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunset at the Palms Resort - Adults Only - All Inclusive

Everyone (17) Couples (21) Family (1)
5 out of 5
The resort was amazing!! Staff friendly and helpful!! If you can stop by and the spa brenda and shana did our couples massage and man they have hands. I just wish the bar would stay open later than 11. But if you are looking for a nice romantic get away this is place to go ALL THE WAY!!

Posted by on Sep 2, 2022

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Comment from Hotel Management

Sep 2, 2022 by Carol

Good morning Lauren, So glad you enjoyed your stay! Those massages are really amazing, right? Thanks for your suggestion on the bar hours. Please come back and see us again!

5 out of 5
We just got back from a 4 night stay at the Sunset at the Palms Negril for our 10th Wedding Anniversary and we had the best time!! The resort was quiet, scenic, very hospitable and well kept! I would say that it had the best unique character from all the other resorts as every one else just had white brick building but Sunset had so much charm and lush jungle surroundings. We had a couple deep tissue massage by Brenda and LaShauna that was soooo good! They really did a great job! Highly recommend! Tell them they were suggested. Tobian our concierge was so sweet, kind and always smiling and willing to help. Andre the hotel manager and bell hop was always available to help recommend things to do and help us navigate the property. The private beach was really private with plenty of room to relax and swim. I just loved this place and definitely coming back.

Posted by on Jun 25, 2022

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Comment from Hotel Management

Jun 27, 2022 by Carol

Good morning Danielle, Congratulations on your 10th anniversary and thanks for choosing to spend it at Sunset at the Palms! We're pleased you able to relax, enjoy the natural setting and caring service of our staff. Please come back next year for /# 11!

5 out of 5
Efficient

Posted by on Mar 1, 2022

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Comment from Hotel Management

Mar 1, 2022 by Carol

Good morning Robert, thanks for your comments. Please come see us again.

5 out of 5
Entire staff was incredibly friendly and helpful.

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 28, 2022 by Carol

Thanks so much for your kudos on our staff! Come again soon.

5 out of 5

Posted by on Feb 24, 2022

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2 out of 5
Property is deteriorating & infested with cockroaches. Gutters hanging off of buildings, tree limbs falling constantly. No entertainment with the exception of a piano with sporadic live performances. Staff seem like robots… The nicest thing about this resort was the bathrooms at the beach.

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 18, 2021 by Monika

Dear Kristie, While Sunset at the Palms takes great pride in the awards earned from travelers' high reviews to our unique boutique resort, we are saddened when the rare guest does not discover the sensory magic we pride ourselves on delivering. We will share your review with our team and look for ways to improve, as we continue to aim to deliver an exceptional vacation experience for all our guests.

5 out of 5
Our stay last week was amazing. This is a property for those who don't want to hear kids screaming, or wild parties going. It is a nice quiet resort- geared especially to couples- to have a relaxing vacation away from the world. It is not Sandals, but it is a wonderful little boutique-y experience with your own "tree house" that gives you more privacy and a unique stay- the bathrooms also have amazing showers that will get the grit of the day and saltwater off you! The resort has a nice pool with a swim up bar, as well as a coffee bar and a main restaurant area for breakfast/ lunch/ dinner. Across the street is the beach with another bar/ grill and your own beach to the resort. You can get drinks and sip away while basking in the beauty of the ocean before you. The staff here are wonderful. Absolutely wonderful people. Big shout out to Patrick, who is a head of staff and a genuinely wonderful human being. He is always smiling and wanting to help and treats all the guest like they are family he has not seen in awhile. Delroy, Carson, and Venessa, and I believe Andrea are amazing are wonderful bartenders/ servers who always have a smile and want to make sure everyone is happy. They can also help get you into town, or about out on an excursion, if you so desire. At night there is always some sort of musical act as well. I tell everyone about this place now. This is amazing, book now, you will not regret it. My partner and I are already talking about coming back!!!

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 18, 2021 by Monika

Thank you so much for taking the time to leave us this amazing review and for sharing your experience in such detail. We are happy to hear that you enjoyed your stay on property and that our staff went out of their way to make your stay with us memorable.We will make sure to let all our staff know how pleased you were with their service, letting them know how their kindness and friendliness made a wonderful impression on your vacation. Come back and see us soon!

5 out of 5
The Sunset at the Palms was a great place to vacation. It allowed us to have a peaceful retreat where we could relax, enjoy the tropical part of Jamaica and spend relaxing time on the sandy beach by the beautiful blue water of the ocean. The resort is very eco-friendly and provides the guests with a stay that lets them decompress from our daily home lives. The staff was always very nice, positive and helpful. The smaller atmosphere of the resort (85 tree house-type rooms) makes it a more intimate atmosphere that seems to cater to the vacationers. While the food may lack the authentic Jamaican feel that guests may want, it was decent. The lunchtime snack area and the bar at the beach were great to have to keep us at the beach! Overall, we would recommend the Sunset at the Palms for vacationers that just want to relax and take it all in! *One minor thing the resort could do...play more reggae and Jamaican-inspired music. The same music soundtrack played every single day and night.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Jul 31, 2021 by Nadine

Dear Valued Guests, We thank you for choosing Sunset at the Palms for your vacation needs. We are thrilled that you had a great stay and look forward to hosting you again very soon. Warmest regards, Nadine Concierge

4 out of 5
The staff was so friendly, tree houses are so private, the rooms are very very clean and nice.

Posted by on May 30, 2021

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Comment from Hotel Management

May 31, 2021 by Monika

Thank you so much for taking the time to leave us this amazing review! We hope you come and visit us again soon!

5 out of 5
Sunset at the Palms is a gem in Negril! Everyone was courteous, warm and it won't be long until you feel like family. I visited on a solo vacation. Prior to my trip, I really appreciated the consistency of the concierge staff in helping me prepare for my stay and plan my itinerary which made for an unforgettable birthday! There are so many I can thank and name, please charge the mind and not my heart: Iesha, Josephine, Daniella, Gloria, Lynette, Stacey, Tobiann, Tobi, Alicia, and the rest of the beach crew, Ms. Shawn, Gladstone, Delroy, and the one Miss Brenda who gave me a phenomenal massage! The best I've ever had. Hands down. And that's a report I heard from several others before my day at the spa. Treat yourself to the Ginger Lily Day at the Spa, it's worth every cent. I've traveled a bit before, but no place has left such an impression. On the day of my birthday, they really surprised me. I walked into my room and found a birthday banner, greeted at my door with chilled bubbly, tropical flowers to walk on and have a special seat on too! ;) Seriously, everything was more than beautiful and I'd do it all over again. When I sat on the balcony overlooking the garden, I said to God, "How can I make this my everyday reality?" That sentiment stays with me. Sunset at the Palms and the Negril community felt like home and I look forward to returning many times again! One day I may greet my family with a, "Good morning, neighbor!" I loved my stay that much.

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 23, 2021 by Monika

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will make sure to let all our staff know how pleased you were with their service, letting them know how their kindness and friendliness made a wonderful impression on your vacation. So glad that we were able to make your birthday a memorable one!!!! Hope you come back and see us soon!!!

About the Sunset at the Palms Resort - Adults Only - All Inclusive

Location Norman Manley Blvd, Negril, Westmoreland

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities not accepted
  • All meals included
  • One or more venues limit dining availability
  • Minibar (all beverages included)
  • Onsite live performances included
  • Snorkeling included

Property Features

Sunset at the Palms Resort - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Have fun in the sun at Sunset at the Palms Resort - Adults Only - All Inclusive with summer activities like snorkeling, scuba diving, and windsurfing. Free breakfast is available daily. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a health club, and a spa tub. This 4.5-star Negril property is smoke free.

  • 1 floor
  • 85 guestrooms or units
  • 4 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Sunset at the Palms Resort - Adults Only - All Inclusive offers 85 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Palm Grove - This buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

Lotus Leaf - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open select days.

Palm Breeze Beach Grill - This beach brasserie specializes in Caribbean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Chefs' Showcase - This theme restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Blue Coffee Cafe - Overlooking the pool, this café serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a health club are featured at the property. An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site
  • Sailing on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages on beach
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Transportation options are available for minimum 2 guests. Roundtrip airport shuttle service is available for USD 99 per person from Sangster International Airport (MJB) in Montego Bay. The listed airport shuttle fees apply to transfers to/from Norman Manley International Airport (KIN) in Kingston.

Sunset at the Palms Resort - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sunset at the Palms Resort - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 99 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Sunset
  • Sunset Palms Negril
  • Sunset Palms Resort
  • Sunset Palms Resort All Inclusive
  • Sunset Palms Resort All Inclusive Negril
  • Sunset Palms Adults All Inclusive Negril
  • Sunset Palms Adults Inclusive
  • Sunset at the Palms Resort Adults Only All Inclusive
  • Sunset at the Palms Resort - Adults Only - All Inclusive Negril

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.