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Hotel Promenade

3.5 star property
Family-friendly 3.5-star hotel with outdoor pool

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Photo gallery for Hotel Promenade

Outdoor pool
Exterior
In-room safe, iron/ironing board, free WiFi, bed sheets
Breakfast, lunch and dinner served
Free toiletries, hair dryer, towels
Reviews
7.4

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200
  • Popular LocationNelspruit Crossing Mall17 min walk
  • Popular LocationIlanga Mall4 min drive
  • Popular LocationNelspruit Private Nature Reserve5 min drive
  • AirportNelspruit (MQP-Kruger Mpumalanga Intl.)30 min drive

Room options

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 151 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Road Lodge Mbombela
Pool
Parking included
Free WiFi
Air conditioning
4.1 out of 5, Very Good, (152)
The price is $49
per night
$57 total
includes taxes & fees
Jun 7 - Jun 8
Road Lodge Mbombela

About the neighborhood

Mbombela

Heart of Mbombela.With a stay at this Mbombela hotel, you'll be steps from Promenade Shopping Centre and within a 10-minute walk of Nelspruit Market. Busamed Lowveld Private Hospital and Nelmed Medicross Medical Centre are also within half a mile (1 km).

What's nearby

  • Busamed Lowveld Private Hospital - 9 min walk
  • Nelspruit Crossing Mall - 17 min walk
  • Ilanga Mall - 4 min drive
  • Nelspruit Private Nature Reserve - 5 min drive
  • Riverside Mall - 7 min drive

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 30 min drive

Restaurants

  • McDonald's - 18 min walk
  • Chicken Licken - 6 min walk
  • Mugg & Bean - 19 min walk
  • Ocean Basket - 8 min walk
  • Jock & Java - 10 min walk

About this property

Hotel Promenade

Family-friendly 3.5-star hotel with outdoor pool
Hotel Promenade offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Promenade. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Mbombela hotel.

  • 1 building
  • 71 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 1950
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Promenade offers 71 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: ZAR 140 for adults and ZAR 55 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately ZAR 140 for adults and ZAR 55 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

How close is Hotel Promenade to the airport?

Hotel Promenade is 16.5 mi (30-min drive) away from the Nelspruit (MQP-Kruger Mpumalanga Intl.) airport, the closest popular airport to the property.

Does Hotel Promenade have an airport shuttle?

Airport shuttle services are not available at Hotel Promenade.

Does Hotel Promenade offer free breakfast?

Free breakfast isn’t provided at Hotel Promenade, but buffet breakfast is offered for a fee of ZAR 140 for adults and ZAR 55 for children. It's available every day from 6:30 AM to 9:00 AM.

Is there a casino at Hotel Promenade?

No, there is no casino at this hotel.

What time is check-in at Hotel Promenade?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Promenade?

This hotel offers free self parking.

Does Hotel Promenade have a pool?

Hotel Promenade features an outdoor pool.

Does Hotel Promenade have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Promenade have a spa?

There are no spa services available at this hotel.

How close is Hotel Promenade to downtown Mbombela?

Hotel Promenade is 0.7 mi away from Mbombela.

Hotel Promenade Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 79 reviews" "
Rating 8 - Good. 46 out of 79 reviews" "
Rating 6 - Okay. 15 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

THABILE NKOSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Mohamed

standard hotel in a great location.
hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019

8/10 Good

lebogang

Liked: Cleanliness, staff & service, room comfort
Ms Lebogang
Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019

10/10 Excellent

Bairon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complaint on rate
When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Stayed 1 night in Aug 2019

10/10 Excellent

Bertie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Cenk Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a warm, comfortable and a nice stay
Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Stayed 2 nights in Jul 2019