"Welcome atmosphere with pleasant employees. Nice clean and comfortable room. Had to depart one day early and still got extremely pleasant desk clerk
...
"
More
You'll find Guadalupe River and Lake Dunlap within 2 miles (3 km) of this hotel. Comal Park and New Braunfels MarketPlace are also within 2 miles (3 km).
Free perks
This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.
from $89
Standard Room, 1 King Bed, Accessible, Non Smoking
Best Western Inn & Suites ratings based on 22 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Best Western Inn & Suites
Everyone (8)Family (1)
4 out of 5
Posted by DENNIS, from GEORGES MILLS on Apr 15, 2022
Was this review helpful to you?
1 out of 5
Owner needs to be friendly.
Posted by Jessica on Mar 19, 2022
Was this review helpful to you?
Comment from Hotel Management
Mar 20, 2022
by Sincerely, ES- Guest Relations Manager
Dear Jessica,
Thank you for letting us know about your experience. I am terribly sorry about this experience of yours. We want our guests to always feel comfortable and at ease inside our hotel, so we will surely discuss this incident with our owner. The time you took to let us know what you think and feel about your stay is greatly appreciated. We hope you will still choose our property for consideration on your future trips!
1 out of 5
Posted by a verified traveler on Jun 2, 2020
Was this review helpful to you?
Comment from Hotel Management
Jun 12, 2020
by BL
I'm sorry to know that we did not provide you with the exceptional experience we strive for every day. Please know that I will be taking the necessary actions to improve our services. I apologize again for your disappointment.
5 out of 5
Nice motel with easy access to everything
Pros:Convenent
Welcome atmosphere with pleasant employees. Nice clean and comfortable room. Had to depart one day early and still got extremely pleasant desk clerk who went out of her way to make sure I got snacks from the breakfast bar prior to leaving. Very nice customer relations.
Posted by a verified traveler on Feb 24, 2018
Was this review helpful to you?
3 out of 5
Nice except for the roach
The hotel was decent. The room was a good size and the beds were very comfortable. We were there from a Sunday until friday. The second night, I went to the bathroom and there was a huge cockroach crawling on the counter next to the toilet. I am terrified of roaches. Needless to say, there was no going to sleep so I went to the front desk around midnight, to ask for bug spray which they don't have. The man working the desk came back to the room to catch the toach. It crawled beh I ND the mirror and the guy had to pour water behind the mirror to get it to come out but it went back behind it again. He offered to move us to another room and I was in the process of moving stuff out of the bathroom when I noticed the roach had crawled into the shower. The guy came back and caught it. We stayed in the room but I was always a but aprehensive about going into the bathroom and constantly checked before going in to make sure there were no more roaches. I can honestly say that that has never happened to me at any hotel ever. Other than that, it was nice.
Posted by jamie, from houston tx on Jul 1, 2017
Was this review helpful to you?
Comment from Hotel Management
Jul 8, 2017
by Becky A. Guest Relations Manager
My apologies to you and your family. We pride ourselves on being extremely clean as all of our rooms are thoroughly checked before we rent any room. In addition, we regularly treat our rooms and property with pest control services. I assure you that these are isolated incidences and are not common in our operations. Had we known about it during your stay we would have immediately taken steps to correct the situation for you. I hope to you see you again soon, so we can prove to you that our guests are our priority. Thank you for choosing to stay with us here at the Best Western Inn & Suites.
2 out of 5
Good beds
Banana left behind the tv, door didn't shut. Carpet stained and loose. Drywall repair in bathroom. No bed made Sunday. Surly staff towards guests. Paid $122 should be $80.
A non typical BW experience.
Posted by a verified traveler on Mar 14, 2017
Was this review helpful to you?
Comment from Hotel Management
Mar 16, 2017
by Becky
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did issue you a $50.00 dollar gift card. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Very close to Grune,Tx . Excellent staff
Stayed overnight. Great place, clean and would book another stay in the future.
Posted by a verified traveler on Oct 12, 2015
Was this review helpful to you?
4 out of 5
Nice stay
I had a great experience, the breakfast was good. I wouldn't recomend the smoking rooms that are a bit cheeper, they are in the back of the hotel and smell bad for a non-smoker. I changed my room for a non-smoking room for a extra $20.
Posted by stephanie on Aug 11, 2015
Was this review helpful to you?
4 out of 5
Best Staff
Pros:The breakfast and the staff
The staff was very helpful and friendly. I was impressed with each and every staff member.
Posted by a verified traveler on Aug 8, 2015
Was this review helpful to you?
1 out of 5
Under going renovation. Oct.28
Pros:Free breakfast, Close restaurants
Cons:Noisy
I was treated very well by the young woman who helped me to change rooms, but the hotel did not suit me due to its being in a state of chaos in renovation. Otherwise it is probably okay for a brief visit as mine was.
Best Western Inn & Suites offers its guests an outdoor pool and a spa tub. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters) and includes a conference center. The business-friendly Best Western Inn & Suites also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this New Braunfels hotel.
61 guestrooms or units
2 levels
700 sq ft of conference space
65 sq m of conference space
Continental breakfast (free)
Business center (24 hours)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Front-desk safe
Television in lobby
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Refrigerator
Microwave (on request)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Best Western Inn & Suites offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.
Pillowtop beds
LCD television
Cable channels
Premium channels
Refrigerator
Microwave available
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Desk chair
Food & Drink
Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
Nearby Activities
An outdoor pool and a spa tub are on site.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible (may have limitations)
In-room accessibility (in select rooms)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Service animals are allowed
Service animals are exempt from fees/restrictions
Masks are compulsory at the property
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for breakfast
Hotel Names
Best Western Inn New Braunfels
Best Western New Braunfels
Best & Suites New Braunfels
Best Western Inn & Suites Hotel
Best Western Inn & Suites New Braunfels
Best Western Inn & Suites Hotel New Braunfels
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
There was an error importing /New-Braunfels-Hotels-Best-Western-Inn-&-Suites.h55708-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/New-Braunfels-Hotels-Best-Western-Inn-&-Suites.h55708-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Best Western Inn & Suites is 29.7 mi (32-min drive) away from the San Antonio International Airport (SAT) airport, the closest popular airport to the property.
Airport shuttle services are not available at Best Western Inn & Suites.
Best Western Inn & Suites offers free continental breakfast every day from 6:30 AM to 9:30 AM.
No, there is no casino at this hotel.
Check-in is from 3:00 PM - midnight.
This hotel offers free self parking.
Best Western Inn & Suites features an outdoor pool.
There are no spa services available at this hotel.
Best Western Inn & Suites is 2.1 mi away from New Braunfels.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
