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"Great property great staff but room needs work toilet seat broke and hanging and pretty dirty " More

By a verified traveler on Thu 29 Jul 2021

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Hotel Description

Hotel perfectly located for exploring San Marcos

Heart of San Marcos

You'll find Seton Heart Institute - WellMed San Marcos and Dunbar Park within 2 miles (3 km) of this hotel. Ramon Lucio Park and Ramon Lucio Memorial Park are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and an indoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free perks like continental breakfast and free self parking.

Country Inn & Suites by Radisson, San Marcos, TX ratings based on 21 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, San Marcos, TX

Everyone (8) Couples (3) Family (11)
1 out of 5
Convenient location. Shower head not working correctly. AC would not heat or turn off. Roaches in bathroom. Lamp missing in bedroom area. Very disappointed.

Posted by on Jan 1, 2022

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2 out of 5
There was no lighting in our room except for the hall light. The room was room temperature at best.

Posted by on Dec 29, 2021

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2 out of 5
The property needs to be updated. Several electrical outlets in the room did not work. Carpet worn and torn through out the floor and stairs. No clock in the room.

Posted by on Nov 20, 2021

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4 out of 5

Posted by on Aug 22, 2021

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3 out of 5
Great property great staff but room needs work toilet seat broke and hanging and pretty dirty

Posted by on Jul 29, 2021

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Comment from Hotel Management

Aug 9, 2021 by General Manager

On behalf of our entire staff at Country Inn & Suites by Radisson, San Marcos, TX - SMTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

3 out of 5
Check-in was quick, but the person at the desk was dressed very unprofessional. The hotel seemed a bit old - could use an update for sure. The bedding was odd with just a flat sheet tucked over a duvet insert, but seemed clean.

Posted by on Jun 20, 2021

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1 out of 5
This hotel is filthy, do not stay here, the check in lady was so rude,we walked in and she did not say a word, once you walk in there is a bad smell, the carpet is beyond filthy, the elevator floor was so dirty and sticky that your feet get stuck to the floor, omg horrible, the carpets and walls are dirty , in my bathroom there was dribbles of dried up urine on the lid , I just peed in the tub,we only stayed because it was Memorial Day weekend and we needed a room ASAP as we were traveling and it was after midnight when we checked in, the bed was actually clean, but please do not spend your money here, this room should of been like 30$ not 103$ !!!!!!

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 3, 2021 by Tammy J. FOM

Thank you for taking the time to provide us with your feedback, we understand that the issues you faced created a trip that fell far below expectations. Our staff relies on public feedback like yours, so we can identify any areas of our operation that may require a certain measure of improvement. Please accept our apologies for the uncharacteristic issues you encountered, and we will strive to create a more satisfactory hotel experience for you in the future.

5 out of 5
Room was clean and ready whenI checked in.

Posted by on May 15, 2021

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Comment from Hotel Management

May 15, 2021 by Tammy J. GSM

We love your review and are truly delighted by your gracious recommendation. At the brand-new Country Inn & suites we strive to provide our guests with the memorable experiences they will anxiously recommend to their family and friends. It certainly sounds like you had a wonderful stay with us, and we hope to welcome you back again soon.

5 out of 5

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 25, 2021 by Tammy Juarbe GSM

Thank you for sharing your feedback

4 out of 5

Posted by on Feb 8, 2021

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Comment from Hotel Management

Feb 25, 2021 by Robert

Dear Anonymous, We are happy that you enjoyed your stay. Thank you for taking the time tom leave a review. Thank you

About the Country Inn & Suites by Radisson, San Marcos, TX

Location 1560 Interstate Highway 35 South, San Marcos, TX 78666

Property Features

Country Inn & Suites by Radisson, San Marcos, TX offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 760 square feet (71 square meters) and includes conference space. A library, a terrace, and a vending machine are also featured at the business-friendly Country Inn & Suites by Radisson, San Marcos, TX. Self parking is free. Smoking is allowed in designated areas at this San Marcos hotel.

  • 100 guestrooms or units
  • 4 levels
  • 760 sq ft of conference space
  • 71 sq m of conference space
  • Built in 2009
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: San Marcos Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, San Marcos, TX offers 100 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Country Carlson San Marcos TX
  • Country Inn Carlson San Marcos TX
  • Country Inn Suites by Radisson San Marcos TX
  • Country Inn & Suites by Radisson, San Marcos, TX Hotel
  • Country Inn & Suites by Radisson, San Marcos, TX San Marcos
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.