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"Great stay but needed to ice melt the sidewalks " More

By a verified traveler on Mon 28 Feb 2022

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Hotel Description

Enjoy the indoor pool at this Milford hotel

In Milford

Within 3 miles (5 km) of this Milford hotel, you'll find Westfield Connecticut Post Mall and Robert Treat Farm. Gulf Beach and Milford Campus Bridgeport Hospital are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Jul 10 - Jul 11

Suite, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Room, 2 Queen Beds, Accessible, Non Smoking (HEARING)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Holiday Inn Express & Suites Milford, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Milford, an IHG Hotel

Everyone (5) Family (5)
5 out of 5
Great stay but needed to ice melt the sidewalks

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by Joe, General Manager

Sorry about that, it was a terrible Ice Storm and our snow plow company did their best. we do apologize

4 out of 5

Posted by on Nov 2, 2021

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5 out of 5
Clean, affordable, and family-friendly. The breakfast was fabulous and staff was super helpful!

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 15, 2021 by Joe, General Manager

So happy that you enjoyed your stay! Thanks for sharing your wonderful experience.

3 out of 5
The property was very nice. Girl at checking was snotty. Did not have bedding for pullout which was scheduled month ahead. She was not very accommodating. We tried to go locally and buy bedding but stores all closed. Can’t believe a hotel that size does not have one blanket or pillows.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Sep 30, 2021 by Lisa

Thank you for sharing your experience with us. I was sorry to read how we failed to deliver on providing the most basic customer service during this stay. We have many processes across the board which are designed to ensure our guests are not impacted negatively; I am sorry that you were. I will be reviewing these processes for improvements and will be sharing your feedback as a teachable moment to improve our quality and level of service. This stay was not indicative of the level of service we provide and I look forward to restoring your faith in our property should your travels bring you through the area again.

3 out of 5
My reservations was not filled as expected. i booked with a family of 5, my wife and 3 children and they had us split rooms instead of adjoining rooms as i have requested

Posted by on Feb 3, 2020

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Comment from Hotel Management

Mar 2, 2020 by GM

Hello, Thank you for choosing to stay at the Holiday Inn Express in Milford, CT. I apologize your requests were not honored. Please feel free to contact us for your future travels to our location, where we will be happy to provide a sizable room for your family size. Thank you, Shanell

5 out of 5
We had to change rooms. Air conditioner did not work.

Posted by on Jul 20, 2019

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2 out of 5

Posted by on Jul 13, 2019

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3 out of 5
Hallways have a strange smell, the rooms had some wear but overall the room was nice.

Posted by on Apr 28, 2019

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2 out of 5

Charge for smoking when I'm a non smoker

Horrible experience in was charged 249.00 for smoking when Im a non smoker said they had evidence but couldn't show me. I would never use this hotel again

Posted by , from connecticut on Jan 1, 2018

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Comment from Hotel Management

Jan 11, 2018 by Matthew K.

Dear Amy, Thank you for taking the time to share your comments. We would like to apologize for the difficulties you had experienced during your stay particularly with the level of service you received from our hotel staff to be below par. Rest assured that we will be sharing your comments with our hotel staff and management to help us focus on improving the quality of our facilities and services. We hope you do give us another chance. Sincerely, Matthew K. Guest Service Relations, Holiday Inn Express & Suites, Milford, CT

3 out of 5

Nice for business, not for pleasure

Pros: Very clean with comfortable beds and pillows. Breakfast was also good. Staff was warm and friendly.
Cons: Location, or informing travelers that the distance between the hotel and amenities in the nearby area are not accessible by safely walking.
Location: There is nothing about the location which makes it appealing to the vacation traveler. You must drive everywhere (lunch/dinner). Nothing near.
We had a nice, uneventful but pleasant stay. The room was comfortable and very clean. The staff was pleasant. Why hotels would build in a solely industrial area I will never know. Perhaps in a few years there will be some amenities surrounding the hotel, but today that is not the case. The hotel has no restaurant or bar and there is nothing within walking distance in the area. Sidewalks in the area lead to nowhere and are dangerous. Strictly a business hotel.

Posted by , from New York on Apr 27, 2015

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Comment from Hotel Management

May 20, 2015 by DanielOMara

Thank you for telling us about your stay. We were pleased to see that you had an overall pleasurable experience. I would like to mention that The Westfield Connecticut Post Mall is within walking distance and has many shops and dinning as well as a movie theater for your enjoyment! Thank you again for your feedback and we look forward to your next time in the area! Daniel O'Mara, Front Desk Supervisor, Holiday Inn Express & Suites, Milford, CT

About the Holiday Inn Express & Suites Milford, an IHG Hotel

Location 278 Old Gate Ln, Milford, CT 06460

Property Features

Holiday Inn Express & Suites Milford, an IHG Hotel offers its guests an indoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 2304 square feet (207 square meters). A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Milford, an IHG Hotel. Free self parking is available. This Milford hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 5 levels
  • 2304 sq ft of conference space
  • 207 sq m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Milford, an IHG Hotel offers 94 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Hotel Milford
  • Holiday Inn Express Milford
  • Milford Holiday Inn Express
  • Holiday Inn Express Milford Hotel
  • Holiday Inn Express Suites Milford
  • Holiday Inn Express & Suites Milford, an IHG Hotel Hotel
  • Holiday Inn Express & Suites Milford, an IHG Hotel Milford
  • Holiday Inn Express & Suites Milford, an IHG Hotel Hotel Milford

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.