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Springhill Suites by Marriott Mystic Waterford

3-star property
401 N Frontage Rd, New London, CT 1-855-201-7819
3.2 out of 5
See all 9 travelocity Reviews

"The best place to take a relax days, everything is comfortable and clean and the breakfast so delicious " More

By a verified traveler on Mon 09 Jul 2018

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Hotel Description

Enjoy the indoor pool at this 3-star New London hotel

In New London

You'll find United States Coast Guard Academy and Connecticut College within 2 miles (3 km) of this hotel. Connecticut College Arboretum and Old Town Mill are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Studio, Multiple Beds, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$134* Per night/room Oct 30 - Oct 31

Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, Multiple Beds, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Springhill Suites by Marriott Mystic Waterford ratings based on 9 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Springhill Suites by Marriott Mystic Waterford

Everyone (6) Couples (1) Family (2)
1 out of 5
First of all our hotel room had a smell. There was a crack in the ceiling in our room. The bathroom was nasty! Long pieces of hair around the tub. And the nastiest thing of all, i room up a towel that was full of red stains. Also a few other towels were dirty. It was disgusting. I will NEVER stay in that hotel room again. The only reason i didn’t leave is because i was an hour away from home. Or i would have checked out of that nasty room

Posted by on Aug 29, 2022

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Comment from Hotel Management

Sep 23, 2022 by John

Thank you for leaving us feedback about your recent stay. We are going to share it with our team.

1 out of 5
Air conditioning in the room and lobby not working in July, hotel was outdated, bathroom had mold/mildew. Room’s temperature was unbearable to sleep in, not worth the price paid for 1 night

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 26, 2021 by John

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
Bugs in the bathroom and the air conditioner wouldn't shut off. It was probably 60 degrees in the room and no matter what we did it wouldn't stop blowing cold air. We ended up having to turn the thermostat completely off. The sign in the parking lot saying they are not responsible for your car getting broken into was a little concerning.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Aug 2, 2021 by John

Thank you for taking the time to leave us feedback about your recent stay. We are going to share your feedback with our team so we can use it as a teachable moment. During these uncertain times we appreciate your business.

3 out of 5

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by John

Thank you for the feedback about your recent stay. We are going to share your score with our team today so we can discuss ways to improve so we can earn a 5 out of 5 from you on your next visit to our property.

4 out of 5

Posted by on Feb 2, 2019

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5 out of 5
The best place to take a relax days, everything is comfortable and clean and the breakfast so delicious

Posted by , from Wallingford CT on Jul 9, 2018

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Comment from Hotel Management

Jul 15, 2018 by John

Thank you for the 5 out of 5 score, we are over the moon! I am going to share your score and comments with our team this morning at daily meeting.

5 out of 5

Great hotel in a random location

Great hotel ! clean room with mini kitchen which is a plus when traveling with kids. Also has a nice pool and breakfast was perfect ! Right off the highway but the area around it looks pretty abandoned.

Posted by , from W on Jul 13, 2017

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Comment from Hotel Management

Jul 17, 2017 by John

Thank you for the great review of your last stay. We are going to share it with our team this week to help motivate them.

4 out of 5
Nice hotel close to aquarium, beaches & dinosaur place. Nice staff, clean & spacious room

Posted by on Jul 30, 2016

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4 out of 5

Did the job in terms of hotel for Foxwoods stay!

Needed a hotel for the night that wasnt $599+ that Foxwoods was trying to charge me. Stayed at this Marriot....10 miles (15min) drive to Foxwoods. Room was spacious and clean. Did the job...

Posted by , from Boston, MA on Oct 19, 2015

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About the Springhill Suites by Marriott Mystic Waterford

Location 401 N Frontage Rd, New London, CT 06385

Property Features

Springhill Suites by Marriott Mystic Waterford offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Springhill Suites by Marriott Mystic Waterford. Self parking is free. This 3-star New London hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: New London Union Station (5.1 km / 3.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. LCD televisions come with cable channels and pay movies. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. This New London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room kitchenette
  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Springhill Suites Marriott Hotel Waterford
  • Springhill Suites Marriott Waterford
  • Springhill Suites Marriott Hotel New London
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  • Springhill Suites by Marriott New London
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  • Springhill Suites by Marriott Mystic Waterford Hotel
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  • Springhill Suites by Marriott Mystic Waterford Hotel New London

You should know

  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.