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4.5 out of 5

"Reception desk assistant very rude during our check in. " More

By a verified traveler on Sat 20 Jun 2020

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Hotel Description

3-star aparthotel near Ernest N. Morial Convention Center

In shopping district

Within 6 miles (10 km) of this Gretna aparthotel, you'll find Ernest N. Morial Convention Center and National World War II Museum. Caesars Superdome and Smoothie King Center are also within 6 miles (10 km).

Renovated in 2017

This aparthotel features a gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free Internet, kitchens

The 97 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and flat-screen TVs with digital channels. Housekeeping is available on request.

Studio, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$149* Per night/room Feb 23 - Feb 24

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Homewood Suites by Hilton New Orleans West Bank Gretna ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Homewood Suites by Hilton New Orleans West Bank Gretna

Everyone (5) Couples (3) Family (2)
4 out of 5
Reception desk assistant very rude during our check in.

Posted by on Jun 20, 2020

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Comment from Hotel Management

Aug 7, 2020 by Caleb T (GM)

I'm sorry for the unsatisfactory experience you had at check-in. We hope you will consider giving us another chance to serve you in the future.

5 out of 5
Stayed in a beautiful and fully stocked with anything and everything you need suite! Will definitely be going back!!

Posted by , from NH on Feb 14, 2020

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Comment from Hotel Management

Feb 14, 2020 by Tiffiany

Thank you Erika . We are glad you enjoyed your stay .We hope you visit again.

5 out of 5
Spacious room that was both updated and fresh. Very comfortable, high ceilings, staff was friendly and helpful, breakfast had a nice selection of freshly prepared foods and standards like oatmeal and yogurt, grits, etc. Would definitely stay here again and our stay here makes us want to try other Homewood Suites too!

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 31, 2020 by Tiffiany Jones

Thank you for staying with us . We appreciate your business.

5 out of 5
Rooms and lobby were modern, clean and customer friendly

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 29, 2019 by Tiffiany

Thank you for staying with us. We appreciate your business

5 out of 5
Beautiful room that graciously fit my family of 5. Close to everything. Totally recommend this hotel.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 29, 2019 by Tiffiany

Thank you for staying with us. We appreciate your business

4 out of 5
Lobby, common area and rooms were modern and very nice. The evening light refreshments with wine and beer were a nice touch. We were there four nights and the breakfasts each morning were not hot. Also when we checked in we were told the room was ready however when we walked into the room it was a mess from the former guests. The desk then told us they would hold our luggage and bring it up for us once the room was clean. Several hours later when we returned the luggage was still not in the room. Had to discuss with front desk as the shift had changed and the new desk staff was not aware. Also during two of the nights there was an inexplicable loud noise that persisted for some time above our room.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 29, 2019 by Tiffiany

Hi - I apologize for the breakdown in communication. We hope that we have another opportunity to serve you again.

5 out of 5
I love the room, bed and decor very COMFY.... the bath was great i loved the shower and bath area...i loved the breakfast just wanted a WAFFLE no waffle maker.

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 2, 2019 by Tiffiany

Hi Annie, Thank you for taking the time out to leave your comments! We are so pleased that you enjoyed your stay with us and would love the opportunity to serve you again. Tiffiany Jones, AGM

5 out of 5
Clean and great service I would recommend this thotel anybody who stays around New Orleans area.

Posted by on Jul 2, 2018

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5 out of 5
Awesome! Friendly staff, clean and spacious rooms at a decent price.

Posted by , from Missouri on Jul 2, 2018

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1 out of 5
It has taken me a while to write this review because our family was extremely upset by the hotel's lack of concern. I would not recommend this hotel because of their dishonesty. They took over $300+ from our checking account that we DID NOT AUTHORIZE and it took 4 days for it to be put back into our checking account. None of the staff seemed to care that this money was for our vacation. We worked hard to save this money and now because this hotel took that money we were forced to cut quite a few activities from our plans because we did not have enough money to do everything. I called the 800 number for the hotel and I was told that the manager would be informed about the situation. Guess what?! We never heard from the manager. Either no one told him or he did not care. Either way, we felt like no one cared about us and that we did not matter. By the way...this was our FIRST REAL VACATION in over three years and this was our son's FIRST vacation since adopting him. This situation with the hotel put a huge damper on our attitude and minds the whole week. Vacations are supposed to be fun and carefree. Thank you HOMEWOOD SUITES for ruining that for our family!

Posted by , from Michigan on May 14, 2018

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Comment from Hotel Management

Jun 1, 2018 by AGM

Dear Todd &Melinda, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Amber Petty Assistant General Manager BN Management

About the Homewood Suites by Hilton New Orleans West Bank Gretna

Location 3 Westbank Expressway, Gretna, LA 70053

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this aparthotel measures 650 square feet (60 square meters) and includes conference space. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Homewood Suites by Hilton New Orleans West Bank Gretna. Self parking is free. A complete renovation of Homewood Suites by Hilton New Orleans West Bank Gretna was completed in 2017. Smoking is allowed in designated areas at this 3-star Gretna aparthotel.

  • 97 guestrooms or units
  • 4 levels
  • 650 sq ft of conference space
  • 60 sq m of conference space
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: New Orleans Union Passenger Terminal (6.7 km / 4.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Homewood Suites by Hilton New Orleans West Bank Gretna offers 97 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 40-inch flat-screen televisions come with premium digital channels. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Gretna aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Homewood Suites Hilton New Orleans West Bank Gretna Hotel
  • Homewood Suites Hilton New Orleans West Bank Hotel
  • Homewood Suites Hilton New Orleans West Bank Gretna
  • Homewood Suites Hilton New Orleans West Bank
  • wood Suites Hilton Orleans We
  • Homewood Suites by Hilton New Orleans West Bank Gretna Gretna

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.